Quality Theory Chapter 2: Understanding Theory in Quality Management

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Questions and Answers

What is a theory, according to the Random House Webster’s College Dictionary 2011?

  • A collection of unrelated principles for understanding phenomena
  • A coherent group of specific propositions used as principles of explanation for a class of phenomena (correct)
  • A set of abstract concepts without any explanatory power
  • A random assortment of general ideas related to a phenomenon

What are the 4 elements required for a theory to be complete?

  • Who, How, What, Why
  • What, How, Why, Who (correct)
  • When, Why, What, Where
  • Who, Where, When, How

What does the 'What' in a theoretical model involve?

  • Specifying the nature of relationships between variables
  • Identifying the cause-and-effect patterns in the model
  • Explaining the significance of the model in practical applications
  • Determining which variables or factors are included in the model (correct)

What is the 'How' in a theoretical model concerned with?

<p>The nature, direction, and extent of the relationship among the variables (D)</p> Signup and view all the answers

What is necessary for a theory to be complete?

<p>What, How, Why, Who (A)</p> Signup and view all the answers

What does a theoretical model's 'How' focus on?

<p>The nature, direction, and extent of the relationship among the variables (A)</p> Signup and view all the answers

What is the theoretical glue that holds the model together?

<p>Arrow and plus sign (A)</p> Signup and view all the answers

How are theories established?

<p>Generated by observation and description (A)</p> Signup and view all the answers

According to Deming, what is not the fault of labor?

<p>Poor quality (B)</p> Signup and view all the answers

What is the alternative proposed by Deming?

<p>Quality at the source (D)</p> Signup and view all the answers

What did Deming propose to cease dependence on to improve quality?

<p>Mass inspections (C)</p> Signup and view all the answers

According to Deming, what should businesses not be awarded on the basis of alone?

<p>Price tag (A)</p> Signup and view all the answers

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