Organizational Behavior Chapter 11
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Questions and Answers

What is the primary difference between management and leadership?

  • Management is about influencing a group, while leadership is about formal authority.
  • Management is about influencing a group, while leadership is about using authority to obtain compliance.
  • Leadership is about using authority to obtain compliance, while management is about achieving goals.
  • Leadership is about achieving goals, while management is about giving orders. (correct)

    • What is the primary purpose of a knowledge management system?

  • To replace human knowledge with artificial intelligence
  • To reduce redundancy and make the organization more efficient (correct)
  • To hoard knowledge and limit access to information
  • To increase competition among employees

    • Why is it important to have a culture of sharing information in an organization?

  • Because it enables the organization to retain intellectual assets. (correct)
  • Because it promotes competition among employees.
  • Because it allows individuals to hoard knowledge and limit access.
  • Because it reduces the importance of physical assets.

    • What is the primary effect of communication apprehension on communication?

    <p>It creates undue tension and anxiety.</p> Signup and view all the answers

    What is the primary difference in communication styles between men and women?

    <p>Men talk to emphasize status, while women talk to create connections.</p> Signup and view all the answers

    What is the primary purpose of leadership in an organization?

    <p>To influence a group towards the achievement of goals.</p> Signup and view all the answers

    What is the primary effect of emotions on communication?

    <p>Emotions can influence how the message is interpreted.</p> Signup and view all the answers

    What is the primary benefit of a knowledge management system?

    <p>It enables the organization to retain intellectual assets.</p> Signup and view all the answers

    Why is language a barrier to effective communication?

    <p>Because words have different meanings to different people.</p> Signup and view all the answers

    What is the primary characteristic of a leader?

    <p>The ability to influence a group towards the achievement of goals.</p> Signup and view all the answers

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