Podcast
Questions and Answers
Which influence tactic works best when the audience is highly interested in the outcomes of a decision process?
Which influence tactic works best when the audience is highly interested in the outcomes of a decision process?
- Rational persuasion (correct)
- Inspirational appeals
- Consultation
- Personal appeals
Which of the following influence tactics is typically the least effective?
Which of the following influence tactics is typically the least effective?
- Rational persuasion
- Pressure (correct)
- Legitimacy
- Inspirational appeals
Which influence tactic is most effective when attempting to influence subordinates?
Which influence tactic is most effective when attempting to influence subordinates?
- Pressure
- Rational persuasion
- Inspirational appeals (correct)
- Personal appeals
Which factor affects the effectiveness of influence tactics?
Which factor affects the effectiveness of influence tactics?
According to the text, what factors contribute to an entity having greater power over another?
According to the text, what factors contribute to an entity having greater power over another?
What is the main source of power for franchisees in the Tim Hortons business model?
What is the main source of power for franchisees in the Tim Hortons business model?
What did franchisees have to do when the company introduced its 'Always Fresh' baking system?
What did franchisees have to do when the company introduced its 'Always Fresh' baking system?
According to the text, dependency is inversely proportional to the alternative sources of supply. This means that:
According to the text, dependency is inversely proportional to the alternative sources of supply. This means that:
According to the text, possession of a plentiful resource will:
According to the text, possession of a plentiful resource will:
According to the text, scarcity can help explain how low-ranking employees gain power if they have important knowledge not available to high-ranking employees. This means that:
According to the text, scarcity can help explain how low-ranking employees gain power if they have important knowledge not available to high-ranking employees. This means that:
According to the text, possession of a scarce resource makes others dependent on you. This means that:
According to the text, possession of a scarce resource makes others dependent on you. This means that:
Franchisees in the Tim Hortons business model have a high level of autonomy in running their franchise.
Franchisees in the Tim Hortons business model have a high level of autonomy in running their franchise.
According to the text, the greater one entity's dependency on another, the greater power the second entity has over the first.
According to the text, the greater one entity's dependency on another, the greater power the second entity has over the first.
The introduction of the 'Always Fresh' baking system gave franchisees the option to choose their own supplier for pre-baked products.
The introduction of the 'Always Fresh' baking system gave franchisees the option to choose their own supplier for pre-baked products.
True or false: Rational persuasion is the most effective influence tactic.
True or false: Rational persuasion is the most effective influence tactic.
True or false: Pressure tends to be the most effective influence tactic.
True or false: Pressure tends to be the most effective influence tactic.
True or false: Using multiple tactics at the same time can increase the chance of success.
True or false: Using multiple tactics at the same time can increase the chance of success.
True or false: Inspirational appeals work best when influencing subordinates.
True or false: Inspirational appeals work best when influencing subordinates.
True or false: Dependency is increased when the resource you control is important, scarce, and cannot be substituted.
True or false: Dependency is increased when the resource you control is important, scarce, and cannot be substituted.
True or false: Possession of a plentiful resource will increase your power.
True or false: Possession of a plentiful resource will increase your power.
True or false: Scarcity can help explain how low-ranking employees gain power if they have important knowledge not available to high-ranking employees.
True or false: Scarcity can help explain how low-ranking employees gain power if they have important knowledge not available to high-ranking employees.
True or false: Possession of a scarce resource makes others dependent on you.
True or false: Possession of a scarce resource makes others dependent on you.
What is the relationship between dependency and power?
What is the relationship between dependency and power?
How does possession of a resource make others dependent on you?
How does possession of a resource make others dependent on you?
What factors contribute to one entity having greater power over another?
What factors contribute to one entity having greater power over another?
According to the text, what factors contribute to an entity having greater power over another?
According to the text, what factors contribute to an entity having greater power over another?
What is the main source of power for franchisees in the Tim Hortons business model?
What is the main source of power for franchisees in the Tim Hortons business model?
True or false: Rational persuasion is the most effective influence tactic.
True or false: Rational persuasion is the most effective influence tactic.
True or false: Using multiple tactics at the same time can increase the chance of success.
True or false: Using multiple tactics at the same time can increase the chance of success.
According to the text, what are the nine influence tactics managers and employees use to increase their power?
According to the text, what are the nine influence tactics managers and employees use to increase their power?
According to the text, which influence tactics tend to be the most effective?
According to the text, which influence tactics tend to be the most effective?
According to the text, which influence tactics tend to be the least effective?
According to the text, which influence tactics tend to be the least effective?
According to the text, what factors affect which influence tactics work best?
According to the text, what factors affect which influence tactics work best?
According to the text, the greater one entity's ______ on another, the greater power the second entity has over the first.
According to the text, the greater one entity's ______ on another, the greater power the second entity has over the first.
What did franchisees have to do when the company introduced its 'Always Fresh' baking system?
What did franchisees have to do when the company introduced its 'Always Fresh' baking system?
According to the text, what factors contribute to an entity having greater power over another?
According to the text, what factors contribute to an entity having greater power over another?
Using multiple tactics at the same time can increase the chance of ______.
Using multiple tactics at the same time can increase the chance of ______.
Pressure tends to be the most effective ______ tactic.
Pressure tends to be the most effective ______ tactic.
Inspirational appeals work best when influencing ______.
Inspirational appeals work best when influencing ______.
Possession of a ______ resource will increase your power.
Possession of a ______ resource will increase your power.
According to the text, possession of a plentiful resource will ______ your power.
According to the text, possession of a plentiful resource will ______ your power.
According to the text, scarcity can help explain how low-ranking employees gain power if they have important knowledge not available to high-ranking employees. This means that possession of a ______ resource—in this case, important knowledge—makes those who don't have it dependent on those who do.
According to the text, scarcity can help explain how low-ranking employees gain power if they have important knowledge not available to high-ranking employees. This means that possession of a ______ resource—in this case, important knowledge—makes those who don't have it dependent on those who do.
According to the text, dependency is inversely proportional to the alternative sources of ______. This means that the fewer substitutes for a resource, the more power comes from control over that resource.
According to the text, dependency is inversely proportional to the alternative sources of ______. This means that the fewer substitutes for a resource, the more power comes from control over that resource.
According to the text, which influence tactics tend to be the ______ effective?
According to the text, which influence tactics tend to be the ______ effective?
Match the following influence tactics with their descriptions:
Match the following influence tactics with their descriptions:
Match the following influence tactics with their effectiveness:
Match the following influence tactics with their effectiveness:
Match the following influence tactics with their examples:
Match the following influence tactics with their examples:
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