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Organizational Behavior: Power and Influence

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Questions and Answers

What is the primary purpose of communication in an organization?

To initiate message encoding
To transmit personal or social messages
To control member behavior and foster motivation (correct)
To provide a release for emotional expression

What is the final step in the communication process?

Receiving the feedback (correct)
Decoding the message
Sending the message
Encoding the thought

What is the term for the medium through which the message travels?

Message
Channel (correct)
Feedback
Noise

What is the purpose of informal channels in an organization?

To transmit personal or social messages (A) Signup and view all the answers

What is the role of the receiver in the communication process?

To decode the message (B) Signup and view all the answers

What interferes with the message in the communication process?

Noise (C) Signup and view all the answers

What is the outcome of the communication process?

The transference and understanding of meaning (C) Signup and view all the answers

What is the purpose of formal channels in an organization?

To transmit professional messages related to work activities (B) Signup and view all the answers

What is the initial step in the communication process?

Initiating the message (A) Signup and view all the answers

What is the term for the translation of thought into a message?

Encoding (A) Signup and view all the answers

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