5 Questions
True or false: CRM is a process that businesses use to manage their interactions with customers.
True
True or false: CRM systems compile data from various communication channels such as a company's website, telephone, email, live chat, and social media.
True
True or false: CRM can only be used with past customers.
False
True or false: CRM includes analyzing consumer patterns and behaviors.
True
True or false: CRM is not relevant to sales growth.
False
Test your knowledge on Customer Relationship Management (CRM) with this quiz! Learn about the process of administering customer interactions and the use of data analysis to improve customer relationships. Explore various communication channels and how CRM systems compile data for effective customer management.
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