3 Questions
Which of the following best describes Customer Relationship Management (CRM)?
A process that combines people, processes, and technology to manage a company's relationships with customers
What is the main goal of Customer Relationship Management (CRM)?
To learn more about customers' needs and behaviors
What are the components of Customer Relationship Management (CRM)?
People, processes, and technology
Test your knowledge of Customer Relationship Management (CRM) with this quiz! Explore the key concepts, strategies, and technologies behind managing customer relationships effectively. From understanding customer needs to implementing CRM systems, this quiz will challenge your understanding of CRM and its importance in building strong customer relationships.
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