12 Questions
What is the definition of a transformation process in operations?
Converting raw materials into finished products
Which type of transformation process involves the transportation of goods?
Locational transportation
What is the impact of opening an additional teller counter in a bank on efficiency and/or effectiveness?
Increased efficiency
In capacity planning, what does MTS stand for?
Make to Stock
Which type of transformation process involves the conversion of raw materials into finished products?
Physical manufacturing
What is the primary focus of operations strategy and excellence?
Customer satisfaction
According to Prof. Balram Avittathur, what is a World Class firm ahead of its industry peers on?
Cost, Quality, Flexibility, and Delivery
What did Southwest Airlines focus on to differentiate itself?
Unrestricted low fares and on-time departures
What was the initial growth of Southwest Airlines attributed to?
Short-haul flights and frequent direct services
What did Prof. Balram Avittathur mention as an element of Operations Strategy?
Cost, Quality, Flexibility, and Profitability
According to the text, what did Prof. Balram Avittathur refer to as 'being a World Class Firm'?
Being ahead of industry peers on cost, quality, flexibility, and delivery
What did Southwest Airlines focus on in terms of its operations?
Emphasizing high service while ensuring very high productivity of resources
Learn about operations strategy, excellence, process view of operations, process classification, and bottleneck analysis in this module by Prof. Balram Avittathur.
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