Introduction to Operations and Process Analysis
12 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the definition of a transformation process in operations?

  • Changing the format of information from paper to digital
  • Converting raw materials into finished products (correct)
  • Storing goods in a warehouse for future use
  • Transporting goods from one location to another

    • Which type of transformation process involves the transportation of goods?

  • Locational transportation (correct)
  • Physiological healthcare
  • Physical manufacturing
  • Exchange retailing

    • What is the impact of opening an additional teller counter in a bank on efficiency and/or effectiveness?

  • Increased efficiency (correct)
  • No impact on efficiency or effectiveness
  • Increased effectiveness
  • Both increased efficiency and effectiveness

    • In capacity planning, what does MTS stand for?

    <p>Make to Stock</p> Signup and view all the answers

    Which type of transformation process involves the conversion of raw materials into finished products?

    <p>Physical manufacturing</p> Signup and view all the answers

    What is the primary focus of operations strategy and excellence?

    <p>Customer satisfaction</p> Signup and view all the answers

    According to Prof. Balram Avittathur, what is a World Class firm ahead of its industry peers on?

    <p>Cost, Quality, Flexibility, and Delivery</p> Signup and view all the answers

    What did Southwest Airlines focus on to differentiate itself?

    <p>Unrestricted low fares and on-time departures</p> Signup and view all the answers

    What was the initial growth of Southwest Airlines attributed to?

    <p>Short-haul flights and frequent direct services</p> Signup and view all the answers

    What did Prof. Balram Avittathur mention as an element of Operations Strategy?

    <p>Cost, Quality, Flexibility, and Profitability</p> Signup and view all the answers

    According to the text, what did Prof. Balram Avittathur refer to as 'being a World Class Firm'?

    <p>Being ahead of industry peers on cost, quality, flexibility, and delivery</p> Signup and view all the answers

    What did Southwest Airlines focus on in terms of its operations?

    <p>Emphasizing high service while ensuring very high productivity of resources</p> Signup and view all the answers

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser