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Questions and Answers
What is the purpose of a Service Blueprint?
What is the purpose of a Service Blueprint?
What is the term for devices or systems that prevent mistakes from happening?
What is the term for devices or systems that prevent mistakes from happening?
What is the primary focus of Production Technology?
What is the primary focus of Production Technology?
What is the purpose of waiting-room amenities in a service blueprint?
What is the purpose of waiting-room amenities in a service blueprint?
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What is the term for the process of identifying and improving the value stream?
What is the term for the process of identifying and improving the value stream?
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What is an essential aspect of responsive partners in the supply chain?
What is an essential aspect of responsive partners in the supply chain?
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What is the primary focus of focused processes?
What is the primary focus of focused processes?
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What is a key factor to consider when selecting equipment?
What is a key factor to consider when selecting equipment?
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What is the primary benefit of flexibility in a process?
What is the primary benefit of flexibility in a process?
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What is a critical aspect of process analysis and design?
What is a critical aspect of process analysis and design?
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What is the primary focus of Value-Stream Mapping?
What is the primary focus of Value-Stream Mapping?
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What is the goal of the sixth step in Value-Stream Mapping?
What is the goal of the sixth step in Value-Stream Mapping?
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What is determined in the ninth step of Value-Stream Mapping?
What is determined in the ninth step of Value-Stream Mapping?
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What is the main focus of the Flowchart?
What is the main focus of the Flowchart?
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Harley-Davidson is a major U.S. motorcycle company that emphasizes quality and lean manufacturing.
Harley-Davidson is a major U.S. motorcycle company that emphasizes quality and lean manufacturing.
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There are three basic process strategies in operations management.
There are three basic process strategies in operations management.
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The objective of process strategy is to produce offerings that meet customer requirements within cost and other managerial constraints.
The objective of process strategy is to produce offerings that meet customer requirements within cost and other managerial constraints.
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Process strategy has short-term effects on efficiency and production flexibility.
Process strategy has short-term effects on efficiency and production flexibility.
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The Materials as Needed (MAN) system is used by Harley-Davidson to manage its inventory.
The Materials as Needed (MAN) system is used by Harley-Davidson to manage its inventory.
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Study Notes
Process Analysis and Design
- Process analysis and design involves flowchart, time-function mapping, and value-stream mapping (VSM)
- Flowchart shows the movement of materials
- Time-function mapping shows flows and time frame
- VSM shows where value is added in the entire production process, including the supply chain
Value-Stream Mapping
- Begins with symbols for customer, supplier, and production to ensure the big picture
- Enters customer order requirements, calculates daily production requirements, and enters outbound shipping requirements
- Determines inbound shipping method and delivery frequency
- Adds process steps in sequence, left to right
- Adds communication methods, their frequency, and direction with arrows
- Adds inventory quantities between every step of the entire flow
- Determines total working time (value-added time) and delay (non-value-added time)
Service Blueprinting
- Focuses on customer and provider interaction
- Defines three levels of interaction, each with different management issues
- Identifies potential failure points
Mass Customization
- Involves imaginative product design, flexible process design, tightly controlled inventory management, tight schedules, and responsive partners in the supply chain
Focused Processes
- Focus brings efficiency
- Focus can be on customers, products, service, or technology
- Focus is on depth of product line rather than breadth
Selection of Equipment
- Decisions can be complex due to alternate methods being available
- Important factors to consider include cost, cash flow, market stability, quality, capacity, and flexibility
Flexibility
- Flexibility is the ability to respond with little penalty in time, cost, or customer value
- May be a competitive advantage
- May be difficult and expensive to achieve
- Without it, change may mean starting over
Process Analysis and Design Questions
- Is the process designed to achieve a competitive advantage?
- Does the process eliminate steps that do not add value?
- Does the process maximize customer value?
- Will the process win orders?
Service Blueprint
- Personal greeting, service diagnosis, perform, and friendly close are part of the service blueprint
- Physical attributes to support service include parking, signage, waiting-room amenities, and employee appearance
- Poka-yokes are used to address potential failure points
Production Technology
- Includes machine technology, automatic identification systems (AISs), process control, vision systems, robots, automated storage and retrieval systems (ASRSs), automated guided vehicles (AGVs), flexible manufacturing systems (FMSs), and computer-integrated manufacturing (CIM)
Process Analysis and Design
- Flowchart: shows the movement of materials
- Harley-Davidson flowchart: example of flowchart
- Time-Function Mapping: shows flows and time frame
Value-Stream Mapping (VSM)
- Shows where value is added in the entire production process, including the supply chain
- Extends from the customer back to the suppliers
- Steps in VSM:
- Begin with symbols for customer, supplier, and production
- Enter customer order requirements and calculate daily production requirements
- Enter outbound shipping requirements and delivery frequency
- Determine inbound shipping method and delivery frequency
- Add process steps in sequence, left to right
- Add communication methods and show direction with arrows
- Add inventory quantities between every step of the entire flow
- Determine total working time (value-added time) and delay (non-value-added time)
Service Blueprinting
- Focuses on customer and provider interaction
- Defines three levels of interaction with different management issues
- Identifies potential failure points
Automated Guided Vehicle (AGVs)
- Electronically guided and controlled carts
- Used for movement of products and/or individuals
Flexible Manufacturing Systems (FMSs)
- Computer controls both the workstation and material handling equipment
- Enhance flexibility and reduce waste
- Can economically produce low volume but high variety
- Reduced changeover time and increased utilization
- Stringent communication requirement between components
Computer-Integrated Manufacturing (CIM)
- Extends flexible manufacturing systems
- Includes engineering and inventory control, warehousing, and shipping
- Can also include financial and customer service areas
- Reduces the distinction between low-volume/high-variety and high-volume/low-variety production
Process Strategies
- Objective: create a process to produce offerings that meet customer requirements within cost and other managerial constraints
- Four basic strategies: process focus, repetitive, product, and mass customization
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Description
This quiz covers the concepts of flowcharts, time-function mapping, and value-stream mapping in process analysis and design.
