Human Resource Management Concepts

The process of creating, evaluating, and implementing decisions and objectives to achieve long-term competitive success.

<p>Customers Competition Suppliers Labor force Shareholders Society Technology The economy Government (D)</p> Signup and view all the answers

<p>Study of the way work (inputs, activities, and outputs) moves through an organization.</p> Signup and view all the answers

<p>Machines Materials Manpower Money (A)</p> Signup and view all the answers

<p>Questionnaires Interviews Dairies Observation Subject matter expert (SME) panel (D)</p> Signup and view all the answers

<p>skill variety task identity &amp; significance autonomy feedback (C)</p> Signup and view all the answers

<p>Identifies the estimated supply and demand for the different types of human resources in the organization over some future period, based on analysis of past and present demand.</p> Signup and view all the answers

<p>Quantitative forecasting Trend Analysis Ratio analysis Regression analysis (B), Quantitative forecasting Trend Analysis Ratio analysis Regression analysis (C), Quantitative forecasting Trend Analysis Ratio analysis Regression analysis (D)</p> Signup and view all the answers

<p>Open, targeted, or closed Promotable ratings and managerial sponsorship advantages and disadvantages (A), Open, targeted, or closed Promotable ratings and managerial sponsorship advantages and disadvantages (B)</p> Signup and view all the answers

<p>The process of seeking new employees from outside the firm.</p> Signup and view all the answers

<p>Uniform Guidelines on Employee Selection Procedures</p> Signup and view all the answers

<p>Assessment Objectives Selection Implementation Evaluation (A), Assessment Objectives Selection Implementation Evaluation (B), Assessment Objectives Selection Implementation Evaluation (D)</p> Signup and view all the answers

<p>The process of identifying and prioritizing the learning needs of employees.</p> Signup and view all the answers

<p>Job analysis Develop standards and measurement methods of communication Informal PA and coaching Prepare for and conduct formal PA (A), Job analysis Develop standards and measurement methods of communication Informal PA and coaching Prepare for and conduct formal PA (D)</p> Signup and view all the answers

<p>Ranking Method Graphics rating scales form BARS form Narrative method or form MBO method Critical incidents method (A), Ranking Method Graphics rating scales form BARS form Narrative method or form MBO method Critical incidents method (B), Ranking Method Graphics rating scales form BARS form Narrative method or form MBO method Critical incidents method (C), Ranking Method Graphics rating scales form BARS form Narrative method or form MBO method Critical incidents method (D)</p> Signup and view all the answers

<p>reaction learning behaviors results (A), reaction learning behaviors results (B), reaction learning behaviors results (C), reaction learning behaviors results (D)</p> Signup and view all the answers

<p>Return on investment (ROI) employee satisfaction customer satisfaction (A), Return on investment (ROI) employee satisfaction customer satisfaction (B), Return on investment (ROI) employee satisfaction customer satisfaction (C), Return on investment (ROI) employee satisfaction customer satisfaction (D), Return on investment (ROI) employee satisfaction customer satisfaction (E)</p> Signup and view all the answers

<p>Formal Education - courses and degree programs. Experience - job-related experiences, e.g., job rotation. Employee assessments - reveal how employees think, interact with others, and manage their actions and emotions. Psychological assessments - reveal employees' style of thinking, interaction, management, and leadership. Emotional intelligence assessments - reveal how employees identify, understand, and use emotions to promote working relationships. (A), Formal Education - courses and degree programs. Experience - job-related experiences, e.g., job rotation. Employee assessments - reveal how employees think, interact with others, and manage their actions and emotions. Psychological assessments - reveal employees' style of thinking, interaction, management, and leadership. Emotional intelligence assessments - reveal how employees identify, understand, and use emotions to promote working relationships. (B), Formal Education - courses and degree programs. Experience - job-related experiences, e.g., job rotation. Employee assessments - reveal how employees think, interact with others, and manage their actions and emotions. Psychological assessments - reveal employees' style of thinking, interaction, management, and leadership. Emotional intelligence assessments - reveal how employees identify, understand, and use emotions to promote working relationships. (C), Formal Education - courses and degree programs. Experience - job-related experiences, e.g., job rotation. Employee assessments - reveal how employees think, interact with others, and manage their actions and emotions. Psychological assessments - reveal employees' style of thinking, interaction, management, and leadership. Emotional intelligence assessments - reveal how employees identify, understand, and use emotions to promote working relationships. (D), Formal Education - courses and degree programs. Experience - job-related experiences, e.g., job rotation. Employee assessments - reveal how employees think, interact with others, and manage their actions and emotions. Psychological assessments - reveal employees' style of thinking, interaction, management, and leadership. Emotional intelligence assessments - reveal how employees identify, understand, and use emotions to promote working relationships. (E)</p> Signup and view all the answers

<p>help retain employees create better culture enhance cultural fit with new hires (A), help retain employees create better culture enhance cultural fit with new hires (B), help retain employees create better culture enhance cultural fit with new hires (C), help retain employees create better culture enhance cultural fit with new hires (D)</p> Signup and view all the answers

<p>self-awareness self-management (A), self-awareness self-management (B), self-awareness self-management (C), self-awareness self-management (D)</p> Signup and view all the answers

<p>The intentional ability to listen to others, use the content and context of the communication and respond appropriately</p> Signup and view all the answers

<p>The process of developing a pool of qualified job applicants</p> Signup and view all the answers

<p>The term for the external pool of candidates from which we draw our recruits</p> Signup and view all the answers

<p>A review of all of the tasks and requirements of the job, both good and bad</p> Signup and view all the answers

<p>Is a calculation of how many people make it through the recruiting step to the next step in the hiring process.</p> Signup and view all the answers

<p>Analyzing speaking voices</p> Signup and view all the answers

<p>Black-Box Technology</p> Signup and view all the answers

<p>True (A)</p> Signup and view all the answers

<p>Step 1: Develop rapport Step 2: State your communication objective Step 3: Transmit your message Step 4: Check for understanding Step 5: Get a commitment and follow up. (B)</p> Signup and view all the answers

<p>The receiver's response to a message</p> Signup and view all the answers

<p>Restating the person's message in your own words</p> Signup and view all the answers

<p>A written set of questions to be answered by employees to rate satisfaction positive/negative</p> Signup and view all the answers

<p>A measure of job satisfaction in which raters place a mark under a facial expression that is most similar to the way they feel about their jobs</p> Signup and view all the answers

<p>Short single question that may pop up on employees' computer screens at random times.</p> Signup and view all the answers

<p>A 1935 law, also known as the Wagner Act, that guarantees workers the right of collective bargaining sets down rules to protect unions and organizers, and created the National Labor Relations Board to regulate labor-management relations.</p> Signup and view all the answers

<p>Prohibits certain unfair union practices such as closed shops. Allowed individual states to pass right-to-work laws</p> Signup and view all the answers

<p>Aimed at eliminating corruption in labor unions</p> Signup and view all the answers

<p>Gives employees 60 days advance notice in case of plant closings or layoffs.</p> Signup and view all the answers

<p>Forcing Collaborating Compromising Avoiding Accommodating (A), Forcing Collaborating Compromising Avoiding Accommodating (B), Forcing Collaborating Compromising Avoiding Accommodating (C), Forcing Collaborating Compromising Avoiding Accommodating (D)</p> Signup and view all the answers

<p>The total of an employee's pay and benefits</p> Signup and view all the answers

<p>Model allowing an individual to do poorly on one test but make up for that poor grade by doing exceptionally well on other tests</p> Signup and view all the answers

<p>The ability to evaluate a situation, identify alternatives, select a reasonable alternative, and make a decision to implement a solution to the problem</p> Signup and view all the answers

<p>An assessment that measures a theoretical concept or trait that is not directly observable</p> Signup and view all the answers

<p>The concept that organizations have a duty to all societal stakeholders to operate in a manner that takes each of their needs into account</p> Signup and view all the answers

<p>A division or department that brings in no revenue or profit for the organization—running this function only costs the organization money</p> Signup and view all the answers

<p>An assessment of the ability of a test to measure some other factor related to the test</p> Signup and view all the answers

<p>A performance appraisal method in which a manager keeps a written record of positive and negative performance of employees throughout the performance period</p> Signup and view all the answers

<p>Process of accessing large amounts of data in order to analyze those data and gain insight into significant trends or patterns within organizations or industries</p> Signup and view all the answers

<p>A plan providing the retiree with a specific amount and type of benefits that will be available when the individual retires</p> Signup and view all the answers

<p>The process of changing the company structure to get rid</p> Signup and view all the answers