Human Resource Management Overview

The process of creating, evaluating, and implementing decisions and objectives to achieve long-term competitive success.

<p>Suppliers (A), Customers (B), Technology (C), Government (D), Society (E), Shareholders (F), The economy (G), Competition (H), Labor force (I)</p> Signup and view all the answers

<p>Study of the way work (inputs, activities, and outputs) moves through an organization.</p> Signup and view all the answers

<p>Money (A), Materials (B), Machines (C), Manpower (D)</p> Signup and view all the answers

<p>Observation (A), Questionaries (B), Dairies (C), Interviews (D), Subject matter expert (SME) panel (E)</p> Signup and view all the answers

<p>Feedback (A), Skill variety (B), Autonomy (C), Task identity &amp; signifiants (D)</p> Signup and view all the answers

<p>Identifies the estimated supply and demand for the different types of human resources in the organization over some future period, based on analysis of past and present demand.</p> Signup and view all the answers

<p>Trend Analysis (A), Ratio analysis (B), Quantitative forecasting (C), Regression analysis (D)</p> Signup and view all the answers

<p>Are we going to recruit from within (A), What primary recruiting sources will provide the best results (B), What policies to set (C)</p> Signup and view all the answers

<p>Open, targeted, or closed (A), Promotable ratings and managerial sponsorship (B), Advantages and disadvantages (C)</p> Signup and view all the answers

<p>The process of seeking new employees from outside the firm.</p> Signup and view all the answers

<p>Uniform Guidelines on Employee Selection Procedures.</p> Signup and view all the answers

<p>Selection (A), Implementation (B), Assessment (C), Objectives (D), Evaluation (E)</p> Signup and view all the answers

<p>The process of identifying and prioritizing the learning needs of employees.</p> Signup and view all the answers

<p>Job analysis (A), Prepare for and conduct formal PA (B), Informal PA and coaching (C), Develop standards and measurement methods of communication (D)</p> Signup and view all the answers

<p>Graphics rating scales form (A), BARS form (B), Ranking Method (C), MBO method (D), Narrative method or form (E), Critical incidents method (F)</p> Signup and view all the answers

<p>Reaction (A), Behaviors (B), Learning (C), Results (D)</p> Signup and view all the answers

<p>Customer satisfaction (A), Return on investment (ROI) (B), Employee satisfaction (C)</p> Signup and view all the answers

<p>Employee assessments - reveal how employees think, interact with others, and manage their actions and emotions (A), Emotional intelligence assessments - reveal how employees identify, understand, and use emotions to promote working relationships (B), Psychological assessments - reveal employees' style of thinking, interaction, management, and leadership (C), Formal Education - courses and degree programs (D), Experience - job-related experiences, e.g., job rotation (E)</p> Signup and view all the answers

<p>Helps retain employees (A), Creates better culture (B), Enhances cultural fit with new hires (C)</p> Signup and view all the answers

<p>Self-awareness (A), Self-management (B)</p> Signup and view all the answers

<p>The intentional ability to listen to others, use the content and context of the communication and respond approriatley.</p> Signup and view all the answers

<p>The process of developing a pool of qualified job applicants.</p> Signup and view all the answers

<p>The term for the external pool of candidates from which we draw our recruits.</p> Signup and view all the answers

<p>A review of all of the tasks and requirements of the job, both good and bad.</p> Signup and view all the answers

<p>Is a calculation of how many people make it through the recruiting step to the next step in the hiring process.</p> Signup and view all the answers

<p>Analyzing speaking voices.</p> Signup and view all the answers

<p>Black-Box Technology.</p> Signup and view all the answers

<p>True (A)</p> Signup and view all the answers

<p>Get a commitment and follow up (A), Develop rapport (B), Transmit your message (C), Check for understanding (D), State your communication objective (E)</p> Signup and view all the answers

<p>The receiver's response to a message.</p> Signup and view all the answers

<p>Restating the person's message in your own words.</p> Signup and view all the answers

<p>A written set of questions to be answered by employees to rate satisfaction positive/negative.</p> Signup and view all the answers

<p>A measure of job satisfaction in which raters place a mark under a facial expression that is most similar to the way they feel about their jobs.</p> Signup and view all the answers

<p>Short single question that may pop up on employees' computer screens at random times.</p> Signup and view all the answers

<p>A 1935 law, also known as the Wagner Act, that guarantees workers the right of collective bargaining sets down rules to protect unions and organizers, and created the National Labor Relations Board to regulate labor-managment relations.</p> Signup and view all the answers

<p>Prohibits certain unfair union practices such as closed shops. Allowed individual states to pass right-to-work laws.</p> Signup and view all the answers

<p>Aimed at eliminating corruption in labor unions.</p> Signup and view all the answers

<p>Gives employees 60 days advance notice in case of plant closings or layoffs.</p> Signup and view all the answers

<p>Collaborating (A), Avoiding (B), Accommodating (C), Compromising (D), Forcing (E)</p> Signup and view all the answers

<p>The total of an employee's pay and benefits.</p> Signup and view all the answers

<p>Model allowing an individual to do poorly on one test but make up for that poor grade by doing exceptionally well on other tests.</p> Signup and view all the answers

<p>The ability to evaluate a situation, identify alternatives, select a reasonable alternative, and make a decision to implement a solution to the problem.</p> Signup and view all the answers

<p>An assessment that measures a theoretical concept or trait that is not directly observable.</p> Signup and view all the answers

<p>A performance appraisal method in which a manager keeps a written record of positive and negative performance of employees throughout the performance period.</p> Signup and view all the answers

<p>Process of accessing large amounts of data in order to analyze those data and gain insight into significant trends or patterns within organizations or industries.</p> Signup and view all the answers

<p>A plan providing the retiree with a specific amount and type of benefits that will be available when the individual retires.</p> Signup and view all the answers

<p>The process of changing the company structure to get rid of some of the vertical hierarchy (reporting levels) in an organization.</p> Signup and view all the answers

<p>Unintentional discrimination.</p> Signup and view all the answers

<p>Intentional discrimination.</p> Signup and view all the answers

<p>The ability to find many possible solutions to a particular problem, including unique, untested solutions.</p> Signup and view all the answers

<p>The amount by which company profits (revenues, minus expenses, minus taxes) exceed the cost of capital in a given year.</p> Signup and view all the answers

<p>Program to help employees and their families with work or personal problems.</p> Signup and view all the answers

<p>A combination of job satisfaction, ability, and a willingness to perform for the organization at a high level and over an extended period of time.</p> Signup and view all the answers

<p>Occurs when new employees require higher starting pay than the historical norm, causing narrowing of the pay gap between experienced and new employees.</p> Signup and view all the answers

<p>It requires nonexempt employees to receive overtime pay. (A), It prohibits children under 16 from working full-time during the school year. (D)</p> Signup and view all the answers

<p>Restaurant servers (A), Boat salespeople (C), Fishing guides (D)</p> Signup and view all the answers

<p>False (B)</p> Signup and view all the answers

<p>They decrease the gender pay gap.</p> Signup and view all the answers

<p>Staffing.</p> Signup and view all the answers

<p>Labor relations.</p> Signup and view all the answers