MG4031 Week 2 Lecture 2
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MG4031 Week 2 Lecture 2

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Questions and Answers

What is a key limitation of quantitative management approaches?

  • They require fewer resources to be effective.
  • They neglect non-quantifiable factors. (correct)
  • They prioritize qualitative factors.
  • They emphasize teamwork over individual capabilities.

    • How does systems theory view organizations?

  • As closed systems that do not interact with the environment.
  • As environments that exist independently of external factors.
  • As open systems that transform external inputs into outputs. (correct)
  • As entities that operate solely based on internal metrics.

    • What does contingency theory highlight in managerial practices?

  • The importance of external regulations in management.
  • The uniform application of management principles.
  • The need for management to adapt to varying situations. (correct)
  • The fixed nature of organizational structures.

    • According to Burn’s and Stalker’s framework, which organizational structure is more effective when technological change is rapid?

    <p>Organic structure.</p> Signup and view all the answers

    Which aspect is NOT emphasized by operations management?

    <p>Employee job satisfaction.</p> Signup and view all the answers

    What was a key finding from the Relay Assembly Test Room experiments?

    <p>A supportive environment and group participation improved job satisfaction.</p> Signup and view all the answers

    In the Bank Wiring Observation Room experiments, what was the effect of group norms on individual performance?

    <p>Deviation from group norms led to disapproval from peers.</p> Signup and view all the answers

    According to the content, which of the following needs is NOT considered a deficiency need?

    <p>Self-actualization needs</p> Signup and view all the answers

    What assumption does Maslow's theory make about human needs?

    <p>Employees seek to satisfy one need at a time.</p> Signup and view all the answers

    What impact did the absence of formal supervision have in the Relay Assembly Test Room?

    <p>It allowed workers to set their own work pace, increasing productivity.</p> Signup and view all the answers

    Study Notes

    Human Relations

    • Sought to understand how psychological and social factors influence work performance.
    • Hawthorne Experiments (1924-1932) identified social and psychological factors impacting performance.
    • Illumination Experiments: Observation led to increased output (Hawthorne Effect).
    • Relay Assembly Test Room (RATR) Experiments: studied effects of breaks, workday length, and incentives on productivity.
      • Initial supervisory style was open and friendly.
      • Workers enjoyed attention and had more control over work pace.
      • Group formation promoted loyalty and cooperation.
      • Job satisfaction increased as workers felt involved rather than controlled.
    • Bank Wiring Observation Room (BWOR) Experiments:
      • Groups had norms about behavior and productivity.
      • Workers who deviated (too hard or too little work) faced disapproval.
      • Informal work group relations heavily influenced motivation and performance.
      • Financial incentives often had little effect.

    Organisational Behaviour

    • Abraham Maslow + Douglas McGregor:
      • First 3 needs are deficiency needs (fulfilled by managers).
      • Last 2 needs are growth needs.

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    MG4031 Week 02 Lecture 02 PDF

    Description

    Explore the impact of psychological and social factors on work performance through key experiments like the Hawthorne Studies. This quiz covers the Illumination Experiments and their findings on productivity, job satisfaction, and group dynamics in the workplace. Test your knowledge on how these factors influence employee motivation and behavior.

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