HCA 301: Effective Communication in Healthcare

HCA 301: Effective Communication in Healthcare

Created by
@EnticingVuvuzela

Questions and Answers

What is crucial for gaining access to key personnel in the organization?

Knowing when to be at the right place at the right time

Why is it important to develop powerful partnerships?

To share both credit and blame

What should you focus your energy and effort towards?

Issues of highest priority

What is essential for powerful people?

<p>A keen sense of timing</p> Signup and view all the answers

What should you do to promote consensus in organizational goals?

<p>Use power appropriately</p> Signup and view all the answers

Why is it important to get to know the people who matter in your sphere of influence?

<p>To direct your efforts towards high-priority issues</p> Signup and view all the answers

What is principle-centred power based on?

<p>Honour, respect, loyalty and commitment</p> Signup and view all the answers

What is a key characteristic of leadership power?

<p>Ability to influence through trust and respect</p> Signup and view all the answers

What is a recommended behaviour for healthcare professionals to activate principle-centred leadership?

<p>Get to know people</p> Signup and view all the answers

What is a key outcome of a leader's use of power?

<p>Altering attitudes and behavior by addressing individual needs and motivations</p> Signup and view all the answers

How many types of interpersonal power are generally accepted in organizations?

<p>7</p> Signup and view all the answers

What is the result of effective leadership power?

<p>Order from conflict, contradictions and chaos</p> Signup and view all the answers

What is the basis of referent power?

<p>Admiration and respect</p> Signup and view all the answers

What type of power is based on a person's position, connections, and communication skills?

<p>Information power</p> Signup and view all the answers

What determines an individual's position power?

<p>Job description, assigned responsibilities, and recognition</p> Signup and view all the answers

What is the basis of connection power?

<p>Formal and informal links to influential persons</p> Signup and view all the answers

Which type of power is based on an individual's personal traits?

<p>Personal power</p> Signup and view all the answers

What is the main reason why some healthcare professionals consider power unattractive?

<p>No information is provided on why power is considered unattractive</p> Signup and view all the answers

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