HCA 301: Effective Communication in Healthcare
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Questions and Answers

What is crucial for gaining access to key personnel in the organization?

  • Being at the wrong place at the right time
  • Being at the right place at the wrong time
  • Not being at the right place at the right time
  • Knowing when to be at the right place at the right time (correct)

    • Why is it important to develop powerful partnerships?

  • To work alone
  • To avoid collaboration
  • To share both credit and blame (correct)
  • To gain personal benefits

    • What should you focus your energy and effort towards?

  • Issues of lowest priority
  • Issues of highest priority (correct)
  • Issues that do not matter
  • No particular issues

    • What is essential for powerful people?

    <p>A keen sense of timing</p> Signup and view all the answers

    What should you do to promote consensus in organizational goals?

    <p>Use power appropriately</p> Signup and view all the answers

    Why is it important to get to know the people who matter in your sphere of influence?

    <p>To direct your efforts towards high-priority issues</p> Signup and view all the answers

    What is principle-centred power based on?

    <p>Honour, respect, loyalty and commitment</p> Signup and view all the answers

    What is a key characteristic of leadership power?

    <p>Ability to influence through trust and respect</p> Signup and view all the answers

    What is a recommended behaviour for healthcare professionals to activate principle-centred leadership?

    <p>Get to know people</p> Signup and view all the answers

    What is a key outcome of a leader's use of power?

    <p>Altering attitudes and behavior by addressing individual needs and motivations</p> Signup and view all the answers

    How many types of interpersonal power are generally accepted in organizations?

    <p>7</p> Signup and view all the answers

    What is the result of effective leadership power?

    <p>Order from conflict, contradictions and chaos</p> Signup and view all the answers

    What is the basis of referent power?

    <p>Admiration and respect</p> Signup and view all the answers

    What type of power is based on a person's position, connections, and communication skills?

    <p>Information power</p> Signup and view all the answers

    What determines an individual's position power?

    <p>Job description, assigned responsibilities, and recognition</p> Signup and view all the answers

    What is the basis of connection power?

    <p>Formal and informal links to influential persons</p> Signup and view all the answers

    Which type of power is based on an individual's personal traits?

    <p>Personal power</p> Signup and view all the answers

    What is the main reason why some healthcare professionals consider power unattractive?

    <p>No information is provided on why power is considered unattractive</p> Signup and view all the answers

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