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HCA 301: Effective Communication in Healthcare

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18 Questions

What is the basis of referent power?

Admiration and respect

Which type of power is determined by a person's job description and assigned responsibilities?

Position power

What is the basis of information power?

Access to valued data

What is the basis of connection power?

Formal and informal links to influential persons

What type of power is based on personal traits such as credibility, reputation, and expertise?

Personal power

Which type of power is based on an individual's ability to build trust and control resources or information?

Personal power

What is essential when dealing with people outside your profession?

Developing powerful partnerships

When working on collaborative projects, what is important to do?

Be clear about what is needed and share both credit and blame

What is a key aspect of building powerful partnerships?

Learning to share both credit and blame

Why is it important to know the people who matter in your sphere of influence?

To direct influence and efforts towards issues of highest priority

What is a characteristic of powerful people?

They have a keen sense of timing

What is the ultimate goal of using power appropriately?

To promote consensus in organizational goals

What is the primary characteristic of principle-centred power?

It is defined by the capacity to act and make choices

What is the primary outcome of a leader's use of power?

Altering attitudes and behavior by addressing individual needs and motivations

What is a key behavior of a principle-centred leader?

Using power to enable others

What is the primary source of a leader's power?

Their ability to influence others through trust and respect

What is a key aspect of building powerful partnerships?

Getting to know people and being open

How many types of interpersonal power are generally accepted in organizations?

7

Assess your knowledge of nonverbal communication, power image, and effective communication techniques in healthcare settings. Learn to use body language, facts, and figures to make a point and contribute to nursing's overall success.

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