HCA 301: Effective Communication in Healthcare

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When working with people outside your profession, what is important to learn?

How to delegate tasks effectively

How to share credit and blame (correct)

How to work independently

How to negotiate salaries

What is crucial for gaining access to key personnel in the organization?

Having a strong online presence

Knowing when to take breaks

Knowing when to be at the right place at the right time (correct)

Having a strong network of colleagues

What type of data is recommended to demonstrate one's point?

General industry trends

Patient acuity, daily census, length of stay, and overtime budgets (correct)

Patient feedback and reviews

Nursing staff's opinions

What is a key aspect of building powerful partnerships?

Sharing both credit and blame Signup and view all the answers

Why is it important to get to know the people who matter in your sphere of influence?

To direct influence and efforts towards issues of highest priority Signup and view all the answers

What is a characteristic of powerful people?

They have a strong sense of timing Signup and view all the answers

What is the basis of referent power?

Admiration and respect Signup and view all the answers

Which of the following is an example of personal power?

Control of resources or information Signup and view all the answers

What is the primary reason a staff member may want to join a project group?

To be associated with a prestigious project leader Signup and view all the answers

Which type of power is determined by a person's position and authority?

Position power Signup and view all the answers

What is the basis of information power?

Access to valued data Signup and view all the answers

What is the primary reason some healthcare professionals consider power unattractive?

The reason is not specified in the text Signup and view all the answers

What is the principle-centred power based on?

Honour, respect, loyalty, and commitment Signup and view all the answers

What is the result of a leader's use of power in an organization?

Altered attitudes and behavior through addressing individual needs and motivations Signup and view all the answers

What is a key aspect of principle-centred leadership power?

Invitation and trust Signup and view all the answers

What is an important behavior for healthcare professionals to understand in order to activate principle-centered leadership?

Sharpening interpersonal competence Signup and view all the answers

What is a key characteristic of leadership power?

The ability to create order from conflict and chaos Signup and view all the answers

How many types of interpersonal power are generally accepted to be used in organizations?

Seven Signup and view all the answers

HCA 301: Effective Communication in Healthcare

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Questions and Answers

When working with people outside your profession, what is important to learn?

What is crucial for gaining access to key personnel in the organization?

What type of data is recommended to demonstrate one's point?

What is a key aspect of building powerful partnerships?

Why is it important to get to know the people who matter in your sphere of influence?

What is a characteristic of powerful people?

What is the basis of referent power?

Which of the following is an example of personal power?

What is the primary reason a staff member may want to join a project group?

Which type of power is determined by a person's position and authority?

What is the basis of information power?

What is the primary reason some healthcare professionals consider power unattractive?

What is the principle-centred power based on?

What is the result of a leader's use of power in an organization?

What is a key aspect of principle-centred leadership power?

What is an important behavior for healthcare professionals to understand in order to activate principle-centered leadership?

What is a key characteristic of leadership power?

How many types of interpersonal power are generally accepted to be used in organizations?

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