HCA 301: Effective Communication in Healthcare
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Questions and Answers

When working with people outside your profession, what is important to learn?

  • How to delegate tasks effectively
  • How to share credit and blame (correct)
  • How to work independently
  • How to negotiate salaries

    • What is crucial for gaining access to key personnel in the organization?

  • Having a strong online presence
  • Knowing when to take breaks
  • Knowing when to be at the right place at the right time (correct)
  • Having a strong network of colleagues

    • What type of data is recommended to demonstrate one's point?

  • General industry trends
  • Patient acuity, daily census, length of stay, and overtime budgets (correct)
  • Patient feedback and reviews
  • Nursing staff's opinions

    • What is a key aspect of building powerful partnerships?

    <p>Sharing both credit and blame</p> Signup and view all the answers

    Why is it important to get to know the people who matter in your sphere of influence?

    <p>To direct influence and efforts towards issues of highest priority</p> Signup and view all the answers

    What is a characteristic of powerful people?

    <p>They have a strong sense of timing</p> Signup and view all the answers

    What is the basis of referent power?

    <p>Admiration and respect</p> Signup and view all the answers

    Which of the following is an example of personal power?

    <p>Control of resources or information</p> Signup and view all the answers

    What is the primary reason a staff member may want to join a project group?

    <p>To be associated with a prestigious project leader</p> Signup and view all the answers

    Which type of power is determined by a person's position and authority?

    <p>Position power</p> Signup and view all the answers

    What is the basis of information power?

    <p>Access to valued data</p> Signup and view all the answers

    What is the primary reason some healthcare professionals consider power unattractive?

    <p>The reason is not specified in the text</p> Signup and view all the answers

    What is the principle-centred power based on?

    <p>Honour, respect, loyalty, and commitment</p> Signup and view all the answers

    What is the result of a leader's use of power in an organization?

    <p>Altered attitudes and behavior through addressing individual needs and motivations</p> Signup and view all the answers

    What is a key aspect of principle-centred leadership power?

    <p>Invitation and trust</p> Signup and view all the answers

    What is an important behavior for healthcare professionals to understand in order to activate principle-centered leadership?

    <p>Sharpening interpersonal competence</p> Signup and view all the answers

    What is a key characteristic of leadership power?

    <p>The ability to create order from conflict and chaos</p> Signup and view all the answers

    How many types of interpersonal power are generally accepted to be used in organizations?

    <p>Seven</p> Signup and view all the answers

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