HCA 301: Effective Communication in Healthcare
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Questions and Answers

What is the primary basis of referent power?

  • Job description and responsibilities
  • Access to valued information
  • Formal and informal connections
  • Admiration and respect (correct)

What are the three types of positional power?

  • Personal, positional, and legitimate power
  • Legitimate, reward, and coercive power (correct)
  • Coercive, reward, and information power
  • Expert, referent, and connection power

What is the primary basis of connection power?

  • Control of resources or information
  • Formal and informal links to influential persons (correct)
  • Admiration and respect
  • Access to valued information

What is a characteristic of personal power?

<p>Credibility and reputation (A)</p> Signup and view all the answers

What type of power is based on an individual's control of resources or information?

<p>Information power (A)</p> Signup and view all the answers

What is a characteristic of expert power?

<p>Expertise and experience (C)</p> Signup and view all the answers

What is essential when working on collaborative projects outside your profession?

<p>Sharing both credit and blame (B)</p> Signup and view all the answers

What is key to gaining access to key personnel in the organization?

<p>Knowing when to be at the right place at the right time (B)</p> Signup and view all the answers

What is important for powerful people in terms of timing?

<p>Having a keen sense of timing (B)</p> Signup and view all the answers

What should you focus on when building powerful partnerships?

<p>Sharing both credit and blame (C)</p> Signup and view all the answers

Why is it important to make yourself visible and available?

<p>To gain access to key personnel in the organization (D)</p> Signup and view all the answers

What should you prioritize when trying to influence key personnel?

<p>Focusing on issues of highest priority (B)</p> Signup and view all the answers

What is principle-centred power based on?

<p>Honour, respect, loyalty and commitment (D)</p> Signup and view all the answers

What is a key aspect of leadership power?

<p>The ability to influence others through trust and respect (B)</p> Signup and view all the answers

What is a key behavior of principle-centered leadership?

<p>Sharpening interpersonal competence (B)</p> Signup and view all the answers

How do leaders use power to get things done?

<p>By addressing individual needs and motivations (C)</p> Signup and view all the answers

What is the result of a leader's use of power?

<p>Increased loyalty and commitment (C)</p> Signup and view all the answers

What is a key aspect of building powerful partnerships?

<p>Enlarging one's sphere of influence and connectedness (D)</p> Signup and view all the answers

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