HCA 301: Effective Communication in Healthcare
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Questions and Answers

What is the primary basis of referent power?

  • Job description and responsibilities
  • Access to valued information
  • Formal and informal connections
  • Admiration and respect (correct)

    • What are the three types of positional power?

  • Personal, positional, and legitimate power
  • Legitimate, reward, and coercive power (correct)
  • Coercive, reward, and information power
  • Expert, referent, and connection power

    • What is the primary basis of connection power?

  • Control of resources or information
  • Formal and informal links to influential persons (correct)
  • Admiration and respect
  • Access to valued information

    • What is a characteristic of personal power?

    <p>Credibility and reputation</p> Signup and view all the answers

    What type of power is based on an individual's control of resources or information?

    <p>Information power</p> Signup and view all the answers

    What is a characteristic of expert power?

    <p>Expertise and experience</p> Signup and view all the answers

    What is essential when working on collaborative projects outside your profession?

    <p>Sharing both credit and blame</p> Signup and view all the answers

    What is key to gaining access to key personnel in the organization?

    <p>Knowing when to be at the right place at the right time</p> Signup and view all the answers

    What is important for powerful people in terms of timing?

    <p>Having a keen sense of timing</p> Signup and view all the answers

    What should you focus on when building powerful partnerships?

    <p>Sharing both credit and blame</p> Signup and view all the answers

    Why is it important to make yourself visible and available?

    <p>To gain access to key personnel in the organization</p> Signup and view all the answers

    What should you prioritize when trying to influence key personnel?

    <p>Focusing on issues of highest priority</p> Signup and view all the answers

    What is principle-centred power based on?

    <p>Honour, respect, loyalty and commitment</p> Signup and view all the answers

    What is a key aspect of leadership power?

    <p>The ability to influence others through trust and respect</p> Signup and view all the answers

    What is a key behavior of principle-centered leadership?

    <p>Sharpening interpersonal competence</p> Signup and view all the answers

    How do leaders use power to get things done?

    <p>By addressing individual needs and motivations</p> Signup and view all the answers

    What is the result of a leader's use of power?

    <p>Increased loyalty and commitment</p> Signup and view all the answers

    What is a key aspect of building powerful partnerships?

    <p>Enlarging one's sphere of influence and connectedness</p> Signup and view all the answers

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