HCA 301: Effective Communication in Healthcare
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Questions and Answers

What is principle-centred power based on?

  • Fear and control
  • Honour, respect, loyalty and commitment (correct)
  • Position and authority
  • Charisma and charm

    • What is the capacity of leadership power?

  • To create order from conflict, contradictions and chaos (correct)
  • To avoid making decisions
  • To dominate and control others
  • To create chaos and conflicts

    • What is essential when working on collaborative projects?

  • Sharing both credit and blame (correct)
  • Giving all the blame to others
  • Taking all the credit for the success
  • Not acknowledging others' contributions

    • Why is it important to get to know the people who matter in your sphere of influence?

    <p>To direct influence and efforts towards issues of highest priority</p> Signup and view all the answers

    What is one of the behaviors that activate principle-centered leadership?

    <p>Be open</p> Signup and view all the answers

    What is the result of a leader's use of power?

    <p>Addresses individual needs and motivations</p> Signup and view all the answers

    What is a key aspect of building powerful partnerships?

    <p>Developing powerful partnerships with people outside your profession</p> Signup and view all the answers

    Why is being visible and available important for gaining access to key personnel?

    <p>Because it's crucial for gaining access to key personnel in the organization</p> Signup and view all the answers

    How many types of interpersonal power are generally accepted in organizations?

    <p>Seven</p> Signup and view all the answers

    What is important for powerful people to have?

    <p>A keen sense of timing</p> Signup and view all the answers

    What is one of the ways to enlarge one's sphere of influence and connectedness?

    <p>Get to know people</p> Signup and view all the answers

    How can you promote consensus in organizational goals?

    <p>By using power appropriately</p> Signup and view all the answers

    What is the basis of referent power?

    <p>Admiration and respect</p> Signup and view all the answers

    What type of power is determined by a person's job description and assigned responsibilities?

    <p>Position power</p> Signup and view all the answers

    Which of the following is an example of connection power?

    <p>Having formal and informal links to influential persons</p> Signup and view all the answers

    What is the basis of information power?

    <p>Access to valued data</p> Signup and view all the answers

    Which of the following is a characteristic of personal power?

    <p>Credibility and expertise</p> Signup and view all the answers

    What is a common perception of power among some healthcare professionals?

    <p>Power is an unattractive concept</p> Signup and view all the answers

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