HCA 301: Effective Communication in Healthcare
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Questions and Answers

What is essential for gaining access to key personnel in the organization?

  • Being highly educated
  • Having a large network
  • Being at the right place at the right time (correct)
  • Having a powerful title

    • Why is it important to develop powerful partnerships when working on collaborative projects?

  • To get more credit
  • To avoid collaboration
  • To shift blame
  • To share both credit and blame (correct)

    • What is a key aspect of building powerful partnerships?

  • Having a powerful title
  • Sharing credit and blame (correct)
  • Focusing on individual goals
  • Having a large network

    • Why is it important to get to know the people who matter in your sphere of influence?

    <p>To influence organizational goals</p> Signup and view all the answers

    What is a characteristic of powerful people?

    <p>Having a keen sense of timing</p> Signup and view all the answers

    What is the purpose of using power appropriately?

    <p>To promote consensus in organizational goals</p> Signup and view all the answers

    What is principle-centred power based on?

    <p>Honour, respect, loyalty, and commitment</p> Signup and view all the answers

    What is the outcome of a leader's use of power in an organization?

    <p>Alters attitudes and behavior by addressing individual needs and motivations</p> Signup and view all the answers

    What is a key aspect of principle-centred leadership?

    <p>Creating order from conflict and chaos</p> Signup and view all the answers

    What is one way to enlarge a leader's sphere of influence and connectedness?

    <p>By getting to know people</p> Signup and view all the answers

    What is the purpose of a leader's power in an organization?

    <p>To enable others and empower them</p> Signup and view all the answers

    How many types of interpersonal power are commonly accepted for use in organizations to influence others?

    <p>Seven</p> Signup and view all the answers

    What type of power is based on a person's position, connections, and communication skills?

    <p>Information power</p> Signup and view all the answers

    What type of power is based on admiration and respect?

    <p>Referent power</p> Signup and view all the answers

    What is an example of a situation where a staff member may want to be on a project group due to referent power?

    <p>Because they want to learn from a nationally respected expert</p> Signup and view all the answers

    What determines positional power?

    <p>Job description, assigned responsibilities, recognition, advancement, authority, and ability to withhold money</p> Signup and view all the answers

    Which of the following is NOT a type of personal power?

    <p>Position power</p> Signup and view all the answers

    Why do some healthcare professionals still consider power unattractive?

    <p>The question does not provide enough information to determine why</p> Signup and view all the answers

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