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HCA 301: Effective Communication in Healthcare

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18 Questions

What is essential for gaining access to key personnel in the organization?

Being at the right place at the right time

Why is it important to develop powerful partnerships when working on collaborative projects?

To share both credit and blame

What is a key aspect of building powerful partnerships?

Sharing credit and blame

Why is it important to get to know the people who matter in your sphere of influence?

To influence organizational goals

What is a characteristic of powerful people?

Having a keen sense of timing

What is the purpose of using power appropriately?

To promote consensus in organizational goals

What is principle-centred power based on?

Honour, respect, loyalty, and commitment

What is the outcome of a leader's use of power in an organization?

Alters attitudes and behavior by addressing individual needs and motivations

What is a key aspect of principle-centred leadership?

Creating order from conflict and chaos

What is one way to enlarge a leader's sphere of influence and connectedness?

By getting to know people

What is the purpose of a leader's power in an organization?

To enable others and empower them

How many types of interpersonal power are commonly accepted for use in organizations to influence others?

Seven

What type of power is based on a person's position, connections, and communication skills?

Information power

What type of power is based on admiration and respect?

Referent power

What is an example of a situation where a staff member may want to be on a project group due to referent power?

Because they want to learn from a nationally respected expert

What determines positional power?

Job description, assigned responsibilities, recognition, advancement, authority, and ability to withhold money

Which of the following is NOT a type of personal power?

Position power

Why do some healthcare professionals still consider power unattractive?

The question does not provide enough information to determine why

Test your knowledge on effective communication skills in healthcare, including nonverbal signs, power image, and using data to demonstrate points. Learn how to become visible and offer assistance in healthcare settings.

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