HCA 301: Effective Communication in Healthcare
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Questions and Answers

What is essential for gaining access to key personnel in the organization?

  • Being highly educated
  • Having a large network
  • Being at the right place at the right time (correct)
  • Having a powerful title

Why is it important to develop powerful partnerships when working on collaborative projects?

  • To get more credit
  • To avoid collaboration
  • To shift blame
  • To share both credit and blame (correct)

What is a key aspect of building powerful partnerships?

  • Having a powerful title
  • Sharing credit and blame (correct)
  • Focusing on individual goals
  • Having a large network

Why is it important to get to know the people who matter in your sphere of influence?

<p>To influence organizational goals (A)</p> Signup and view all the answers

What is a characteristic of powerful people?

<p>Having a keen sense of timing (B)</p> Signup and view all the answers

What is the purpose of using power appropriately?

<p>To promote consensus in organizational goals (B)</p> Signup and view all the answers

What is principle-centred power based on?

<p>Honour, respect, loyalty, and commitment (D)</p> Signup and view all the answers

What is the outcome of a leader's use of power in an organization?

<p>Alters attitudes and behavior by addressing individual needs and motivations (A)</p> Signup and view all the answers

What is a key aspect of principle-centred leadership?

<p>Creating order from conflict and chaos (C)</p> Signup and view all the answers

What is one way to enlarge a leader's sphere of influence and connectedness?

<p>By getting to know people (C)</p> Signup and view all the answers

What is the purpose of a leader's power in an organization?

<p>To enable others and empower them (C)</p> Signup and view all the answers

How many types of interpersonal power are commonly accepted for use in organizations to influence others?

<p>Seven (D)</p> Signup and view all the answers

What type of power is based on a person's position, connections, and communication skills?

<p>Information power (B)</p> Signup and view all the answers

What type of power is based on admiration and respect?

<p>Referent power (D)</p> Signup and view all the answers

What is an example of a situation where a staff member may want to be on a project group due to referent power?

<p>Because they want to learn from a nationally respected expert (D)</p> Signup and view all the answers

What determines positional power?

<p>Job description, assigned responsibilities, recognition, advancement, authority, and ability to withhold money (C)</p> Signup and view all the answers

Which of the following is NOT a type of personal power?

<p>Position power (B)</p> Signup and view all the answers

Why do some healthcare professionals still consider power unattractive?

<p>The question does not provide enough information to determine why (B)</p> Signup and view all the answers

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