HCA 301: Effective Communication in Healthcare
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Questions and Answers

What is essential when dealing with people outside your profession?

  • Developing powerful partnerships (correct)
  • Demonstrating patient acuity
  • Focusing on issues of highest priority
  • Maintaining a power image

    • When working on collaborative projects, what is important to be clear about?

  • What is needed (correct)
  • Length of stay
  • Overtime budgets
  • Patient census

    • What is a key aspect of being visible, available, and offering assistance?

  • Demonstrating a power image
  • Knowing facts and figures
  • Positioning yourself at the right place at the right time (correct)
  • Sharing credit and blame

    • Powerful people have a keen sense of what?

    <p>Timing</p> Signup and view all the answers

    What is a benefit of getting to know the people who matter in your sphere of influence?

    <p>Gaining access to key personnel</p> Signup and view all the answers

    What is the purpose of using power appropriately?

    <p>To promote consensus in organizational goals</p> Signup and view all the answers

    What is the basis of referent power in building powerful partnerships?

    <p>Admiration and respect</p> Signup and view all the answers

    What type of power is determined by a person's job description and assigned responsibilities?

    <p>Position power</p> Signup and view all the answers

    What is a characteristic of personal power?

    <p>Credibility and expertise</p> Signup and view all the answers

    What type of power is based on access to valued data?

    <p>Information power</p> Signup and view all the answers

    What is a challenge in using power in healthcare partnerships?

    <p>Some healthcare professionals still consider power unattractive</p> Signup and view all the answers

    What is an example of a connection power base?

    <p>Formal and informal links to influential persons</p> Signup and view all the answers

    What is the primary characteristic of principle-centred power?

    <p>It is based on honour, respect, loyalty, and commitment</p> Signup and view all the answers

    What is the primary goal of a leader's use of power in an organization?

    <p>To address individual needs and motivations</p> Signup and view all the answers

    What is one way to enlarge one's sphere of influence and connectedness?

    <p>By getting to know people and being open</p> Signup and view all the answers

    What is a key aspect of leadership power?

    <p>The ability to influence because of trust and respect</p> Signup and view all the answers

    What is one way to activate principle-centered leadership?

    <p>By getting to know people and being open</p> Signup and view all the answers

    What is the outcome of a leader's effective use of power?

    <p>Order from conflict, contradictions, and chaos</p> Signup and view all the answers

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