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HCA 301: Effective Communication in Healthcare

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18 Questions

What is essential when dealing with people outside your profession?

Developing powerful partnerships

When working on collaborative projects, what is important to be clear about?

What is needed

What is a key aspect of being visible, available, and offering assistance?

Positioning yourself at the right place at the right time

Powerful people have a keen sense of what?

Timing

What is a benefit of getting to know the people who matter in your sphere of influence?

Gaining access to key personnel

What is the purpose of using power appropriately?

To promote consensus in organizational goals

What is the basis of referent power in building powerful partnerships?

Admiration and respect

What type of power is determined by a person's job description and assigned responsibilities?

Position power

What is a characteristic of personal power?

Credibility and expertise

What type of power is based on access to valued data?

Information power

What is a challenge in using power in healthcare partnerships?

Some healthcare professionals still consider power unattractive

What is an example of a connection power base?

Formal and informal links to influential persons

What is the primary characteristic of principle-centred power?

It is based on honour, respect, loyalty, and commitment

What is the primary goal of a leader's use of power in an organization?

To address individual needs and motivations

What is one way to enlarge one's sphere of influence and connectedness?

By getting to know people and being open

What is a key aspect of leadership power?

The ability to influence because of trust and respect

What is one way to activate principle-centered leadership?

By getting to know people and being open

What is the outcome of a leader's effective use of power?

Order from conflict, contradictions, and chaos

Test your knowledge on effective communication skills in healthcare, including nonverbal signs, power image, and using data to demonstrate points. Learn how to become visible and offer assistance in a healthcare setting.

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