6 Questions
What is the primary purpose of attaching a luggage claim check to each piece of luggage?
To provide a record for the guest to retrieve their checked luggage
What should be done if a guest has lost their claim stub?
Follow the property's standard procedure for claiming lost claim stubs
Why is it important to maintain the cleanliness of the luggage closet?
To prevent obstruction of the entrance and exit areas
What is the recommended procedure for loading luggage onto a luggage cart or car trunk?
Place heavier items on the bottom of the luggage cart or car trunk
What is the primary purpose of a property management system in a hotel?
To make front desk workflows easier and more efficient
What should be done with unclaimed luggage?
Follow the property's procedure for handling lost and unclaimed luggage
Test your knowledge on the proper procedures for handling guest luggage, including check-in, storage, and return of luggage. Learn how to attach claim checks, store valuable items, and manage luggage in assigned areas.
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