Podcast
Questions and Answers
What should be done if there is any indication of tampering or damage on the guest's luggage?
What should be done if there is any indication of tampering or damage on the guest's luggage?
Where should shoes be placed when unpacking guest luggage?
Where should shoes be placed when unpacking guest luggage?
What is the first step the valet or butler needs to do when unpacking guest luggage?
What is the first step the valet or butler needs to do when unpacking guest luggage?
When handling guest luggage, what should be logged in the bell desk log book?
When handling guest luggage, what should be logged in the bell desk log book?
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What should be done with dirty clothing items found in guest luggage?
What should be done with dirty clothing items found in guest luggage?
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What should be done with clean shoes found in guest luggage?
What should be done with clean shoes found in guest luggage?
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Why is it important to remind guests to keep their valuable items with them?
Why is it important to remind guests to keep their valuable items with them?
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Where is the appropriate area to place luggage when unpacking it?
Where is the appropriate area to place luggage when unpacking it?
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Study Notes
Luggage Handling and Security
- Always keep the luggage room closed and dry to prevent any damage or loss.
- Never leave guests alone in the luggage room to ensure their valuables are safe.
- Remind guests to keep their valuable items with them, such as jewellery, phone, wallet, camera, and iPad.
- Log down each luggage handling activity (Arrival, Departure, Stored, etc.) in the bell desk log book and on the errand card.
Unpacking Guest Luggage
- Ask guests for their keys to unlock their luggage and inspect it for any signs of tampering or damage.
- Inspect the outside of the luggage for any marks or dirt.
- Place luggage on a proper surface to avoid damage, using a luggage rack if possible.
- Ask for guest instructions before removing items from the luggage.
- Separate clean and dirty items, sending dirty items for laundering.
- Neatly fold and stack clothing and items, using:
- Drawers for casual clothes like jumpers, t-shirts, and underwear.
- Wardrobe for clothes like shirts, trousers, coats, suits, skirts, and gowns.
- Bottom of the wardrobe for shoes, separated in pairs, polished and those requiring attention, and stacked by color and occasion.
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Description
Learn about the standard procedures for handling guests' luggage in hotels, including keeping the luggage room secured, not leaving guests unattended, logging all luggage handling activities, and unpacking guidelines. Ensure a safe and secure environment for guests' belongings.
