Podcast
Questions and Answers
What should be done if any damage is observed on the luggage during unloading?
What should be done if any damage is observed on the luggage during unloading?
- Mark it in order to inform the guest and log it in the handover logbook (correct)
- Throw it on the floor and continue unloading other luggage
- Leave it as is, and do not mention it to the guest
- Tag it and hand over the second part of the luggage tag to the guest
What should be done before loading the luggage into the trolley?
What should be done before loading the luggage into the trolley?
- Ensure that all pieces are carefully unloaded from the car (correct)
- Tag the luggage and hand over the second part of the luggage tag to the guest
- Throw the luggage on the floor and arrange it later
- Carefully load the guest luggage in the trolley
What should be done if any luggage is left untagged during loading?
What should be done if any luggage is left untagged during loading?
- Throw it on the floor and leave it untagged
- Tag it and hand over the second part of the luggage tag to the guest (correct)
- Leave it untagged and proceed with loading
- Carefully unload it from the car again for tagging
What should be done with heavy items when loading luggage onto the trolley?
What should be done with heavy items when loading luggage onto the trolley?
What should be done in case of fragile luggage?
What should be done in case of fragile luggage?
The bellman and/or driver should always be at the podium to welcome the guest upon luggage arrival.
The bellman and/or driver should always be at the podium to welcome the guest upon luggage arrival.
The luggage should be unloaded from the trolley before entering the guest's room.
The luggage should be unloaded from the trolley before entering the guest's room.
The staff should ask for the guest's keycard and assist in opening the door when handling guest luggage on arrival.
The staff should ask for the guest's keycard and assist in opening the door when handling guest luggage on arrival.
The bellman should offer to hang the guest's suit/gown in the cabinet upon arrival.
The bellman should offer to hang the guest's suit/gown in the cabinet upon arrival.
The bellman should inform the guest about any delay in luggage collection upon receiving a call for departure luggage collection.
The bellman should inform the guest about any delay in luggage collection upon receiving a call for departure luggage collection.
The bellman is required to greet the departing guest with their name and a smiling face.
The bellman is required to greet the departing guest with their name and a smiling face.
The bellman should approach the guest, introduce staff who will assist room in and/or luggage in to the room. True or False?
The bellman should approach the guest, introduce staff who will assist room in and/or luggage in to the room. True or False?
The bellman is required to ask for the guest's keycard and assist in opening the door when handling guest luggage on arrival. True or False?
The bellman is required to ask for the guest's keycard and assist in opening the door when handling guest luggage on arrival. True or False?
The staff should ask for the guest's keycard and assist in opening the door when handling guest luggage on departure. True or False?
The staff should ask for the guest's keycard and assist in opening the door when handling guest luggage on departure. True or False?
The bellman is required to greet the departing guest with their name and a smiling face. True or False?
The bellman is required to greet the departing guest with their name and a smiling face. True or False?
Luggage should be collected from the guest within 10 minutes of the guest request, and if there is any delay, the guest should be informed about the delay and the estimated collection time. True or False?
Luggage should be collected from the guest within 10 minutes of the guest request, and if there is any delay, the guest should be informed about the delay and the estimated collection time. True or False?
The bellman should unload the trolley before entering the room with the luggage. True or False?
The bellman should unload the trolley before entering the room with the luggage. True or False?
