17 Questions
What should be done if any damage is observed on the luggage during unloading?
Mark it in order to inform the guest and log it in the handover logbook
What should be done before loading the luggage into the trolley?
Ensure that all pieces are carefully unloaded from the car
What should be done if any luggage is left untagged during loading?
Tag it and hand over the second part of the luggage tag to the guest
What should be done with heavy items when loading luggage onto the trolley?
Load heavy things at the bottom so that it does not damage the lighter luggage
What should be done in case of fragile luggage?
Take extra care for fragile luggage
The bellman and/or driver should always be at the podium to welcome the guest upon luggage arrival.
True
The luggage should be unloaded from the trolley before entering the guest's room.
True
The staff should ask for the guest's keycard and assist in opening the door when handling guest luggage on arrival.
True
The bellman should offer to hang the guest's suit/gown in the cabinet upon arrival.
True
The bellman should inform the guest about any delay in luggage collection upon receiving a call for departure luggage collection.
True
The bellman is required to greet the departing guest with their name and a smiling face.
True
The bellman should approach the guest, introduce staff who will assist room in and/or luggage in to the room. True or False?
True
The bellman is required to ask for the guest's keycard and assist in opening the door when handling guest luggage on arrival. True or False?
True
The staff should ask for the guest's keycard and assist in opening the door when handling guest luggage on departure. True or False?
False
The bellman is required to greet the departing guest with their name and a smiling face. True or False?
True
Luggage should be collected from the guest within 10 minutes of the guest request, and if there is any delay, the guest should be informed about the delay and the estimated collection time. True or False?
True
The bellman should unload the trolley before entering the room with the luggage. True or False?
True
Test your knowledge of the proper procedures for unloading and loading luggage. This quiz covers assisting guests with their luggage, tagging luggage, and dealing with any damage observed during the process.
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