6 Questions
What is the appropriate area to put luggage when unpacking guest belongings?
On a luggage rack
Why are clean items separated from dirty items when handling guest luggage?
To send dirty items for laundering
What should the valet do if there is any indication of tampering or damage on the guest's luggage?
Inform the guest immediately
Where should shoes be placed when unpacking guest luggage?
At the bottom of the wardrobe
What must be done each time luggage handling is performed according to the text?
Log down in the bell desk log book and errand card
What should guests be reminded to keep with them in the luggage room?
Jewellery and valuable items
Study Notes
Luggage Handling and Security
- Keep the luggage room closed and dry to prevent damage and loss.
- Never leave guests alone in the luggage room to maintain their privacy and security.
- Remind guests to keep valuable items (jewellery, phone, wallet, camera, iPad, etc.) with them.
Log-Keeping and Accountability
- Log each luggage handling transaction (arrival, departure, stored, etc.) in the bell desk log book and on the errand card for tracking and accountability.
Unpacking and Inspection
- Before unpacking, ask the guest for keys to unlock their luggage and inspect the luggage for signs of tampering or damage.
- Inspect the outside of the luggage for cleanliness and damage.
- Place luggage on a proper surface (luggage rack) to prevent damage.
Organizing and Placing Items
- Follow guest instructions before removing items from the luggage.
- Separate clean and dirty items, sending dirty items for laundering.
- Place clothing and items neatly folded and stacked accordingly:
- Drawers: casual clothes (jumpers, shorts, t-shirts, underwear, etc.)
- Wardrobe: formal clothes (shirts, trousers, coats, suits, skirts, gowns, etc.)
- Shoes: place at the bottom of the wardrobe, separated in pairs (polished and those requiring attention), stacked by color and occasion.
Learn about the standard procedures to handle guest luggage in hotels, including keeping the luggage room secure, reminding guests to keep their valuables, documenting each handling in the log book, and unpacking protocols. Ideal for hospitality staff training.
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