Podcast
Questions and Answers
What is the appropriate area to put luggage when unpacking guest belongings?
What is the appropriate area to put luggage when unpacking guest belongings?
- On a chair
- On the floor
- On the bed
- On a luggage rack (correct)
Why are clean items separated from dirty items when handling guest luggage?
Why are clean items separated from dirty items when handling guest luggage?
- To charge extra for cleaning services
- To send dirty items for laundering (correct)
- To avoid losing items
- To prioritize cleaning dirty items first
What should the valet do if there is any indication of tampering or damage on the guest's luggage?
What should the valet do if there is any indication of tampering or damage on the guest's luggage?
- Continue without letting the guest know
- Inform the guest immediately (correct)
- Ignore it and continue unpacking
- Hide the damage from the guest
Where should shoes be placed when unpacking guest luggage?
Where should shoes be placed when unpacking guest luggage?
What must be done each time luggage handling is performed according to the text?
What must be done each time luggage handling is performed according to the text?
What should guests be reminded to keep with them in the luggage room?
What should guests be reminded to keep with them in the luggage room?
Flashcards
Luggage rack
Luggage rack
A designated stand or rack designed to hold suitcases and bags, preventing them from resting on the floor or furniture.
Separate clean and dirty items
Separate clean and dirty items
To prevent contamination and maintain hygiene, ensuring that clean items do not come into contact with soiled ones.
Report luggage tampering
Report luggage tampering
Notify the guest immediately to address any potential security or damage concerns.
Where to place shoes?
Where to place shoes?
Signup and view all the flashcards
Log luggage handling
Log luggage handling
Signup and view all the flashcards
Keep valuables secure
Keep valuables secure
Signup and view all the flashcards
Study Notes
Luggage Handling and Security
- Keep the luggage room closed and dry to prevent damage and loss.
- Never leave guests alone in the luggage room to maintain their privacy and security.
- Remind guests to keep valuable items (jewellery, phone, wallet, camera, iPad, etc.) with them.
Log-Keeping and Accountability
- Log each luggage handling transaction (arrival, departure, stored, etc.) in the bell desk log book and on the errand card for tracking and accountability.
Unpacking and Inspection
- Before unpacking, ask the guest for keys to unlock their luggage and inspect the luggage for signs of tampering or damage.
- Inspect the outside of the luggage for cleanliness and damage.
- Place luggage on a proper surface (luggage rack) to prevent damage.
Organizing and Placing Items
- Follow guest instructions before removing items from the luggage.
- Separate clean and dirty items, sending dirty items for laundering.
- Place clothing and items neatly folded and stacked accordingly:
- Drawers: casual clothes (jumpers, shorts, t-shirts, underwear, etc.)
- Wardrobe: formal clothes (shirts, trousers, coats, suits, skirts, gowns, etc.)
- Shoes: place at the bottom of the wardrobe, separated in pairs (polished and those requiring attention), stacked by color and occasion.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
