Podcast
Questions and Answers
What is the appropriate area to put luggage when unpacking guest belongings?
What is the appropriate area to put luggage when unpacking guest belongings?
Why are clean items separated from dirty items when handling guest luggage?
Why are clean items separated from dirty items when handling guest luggage?
What should the valet do if there is any indication of tampering or damage on the guest's luggage?
What should the valet do if there is any indication of tampering or damage on the guest's luggage?
Where should shoes be placed when unpacking guest luggage?
Where should shoes be placed when unpacking guest luggage?
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What must be done each time luggage handling is performed according to the text?
What must be done each time luggage handling is performed according to the text?
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What should guests be reminded to keep with them in the luggage room?
What should guests be reminded to keep with them in the luggage room?
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Study Notes
Luggage Handling and Security
- Keep the luggage room closed and dry to prevent damage and loss.
- Never leave guests alone in the luggage room to maintain their privacy and security.
- Remind guests to keep valuable items (jewellery, phone, wallet, camera, iPad, etc.) with them.
Log-Keeping and Accountability
- Log each luggage handling transaction (arrival, departure, stored, etc.) in the bell desk log book and on the errand card for tracking and accountability.
Unpacking and Inspection
- Before unpacking, ask the guest for keys to unlock their luggage and inspect the luggage for signs of tampering or damage.
- Inspect the outside of the luggage for cleanliness and damage.
- Place luggage on a proper surface (luggage rack) to prevent damage.
Organizing and Placing Items
- Follow guest instructions before removing items from the luggage.
- Separate clean and dirty items, sending dirty items for laundering.
- Place clothing and items neatly folded and stacked accordingly:
- Drawers: casual clothes (jumpers, shorts, t-shirts, underwear, etc.)
- Wardrobe: formal clothes (shirts, trousers, coats, suits, skirts, gowns, etc.)
- Shoes: place at the bottom of the wardrobe, separated in pairs (polished and those requiring attention), stacked by color and occasion.
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Description
Learn about the standard procedures to handle guest luggage in hotels, including keeping the luggage room secure, reminding guests to keep their valuables, documenting each handling in the log book, and unpacking protocols. Ideal for hospitality staff training.
