Goal-Setting Theory in Organization Management Quiz

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Who is credited with supporting the development of written instructions to define work procedures?

Piece rate pace system (commission) (correct)

Elton Mayo

Hawthorne Studies

Maslow

What was the focus of the Hawthorne Studies conducted at Western Electric in the 1920s?

Standardizing worker movements

Psychological and social processes affecting productivity (correct)

Physical ergonomics

Product quality improvement

According to Elton Mayo, why were workers productive during the Hawthorne Studies?

Involvement and lack of alienation (correct)

Strict disciplinary actions

Being closely monitored by supervisors

Due to high wages

What concept is associated with Maslow's Hierarchy of Needs as the first set of needs essential for humans?

Food and water Signup and view all the answers

In the context of Maslow's hierarchy, what does 'Self efficacy' refer to?

Confidence around tasks or jobs Signup and view all the answers

What was the significance of the Hawthorne Studies in terms of management style?

Introducing participative management styles Signup and view all the answers

What does the silence of a dog in a house being robbed communicate?

Familiarity Signup and view all the answers

Which of the following is NOT a characteristic of the Grapevine communication network?

Always conveys accurate information Signup and view all the answers

What is one of the pros of using jargon in the workplace?

Facilitates communication among geographically separated employees Signup and view all the answers

Which type of language is characterized by the transmission of messages through body movements?

Non-verbal language Signup and view all the answers

What is an important precaution to take in cross-cultural communication?

Assume differences until you know otherwise Signup and view all the answers

What does information richness refer to in communication?

The potential information carrying capacity of a medium Signup and view all the answers

Which approach to management advocates for open communication, employee participation in decision making, and workplace democracy?

Human Resources perspective Signup and view all the answers

What is a key element of Total Quality Management (TQM) in relation to employees?

Promoting employee satisfaction and happiness leads to loyalty Signup and view all the answers

Which of the following phrases best represents the decentralization principle advocated in the text?

Employees are given the autonomy to make decisions Signup and view all the answers

What is a core idea of the contingency/systems approach to management highlighted in the text?

Management style depends on the demands of the situation Signup and view all the answers

In the context of participative management, what does 'Work together to develop a solution' imply?

Employees and management collaborate to find solutions Signup and view all the answers

What is a key aspect of the Human Resources perspective's view on employee autonomy and decision-making?

'I work with you, you don’t work for me' philosophy promotes equal partnerships Signup and view all the answers

What is the primary objective of management by objectives (MBO)?

To improve the performance of an organization by defining agreed-upon objectives Signup and view all the answers

In the context of goal-setting theory, what is the purpose of regular meetings between a boss and an employee?

To reach an agreement on goals Signup and view all the answers

Which type of goal orientation is associated with seeking praise and promotion?

Performance prove goal Signup and view all the answers

According to operant learning theory, what is positive reinforcement?

Applying a desirable stimulus after a behavior Signup and view all the answers

What is the main role of encouragement in the context of goal-setting theory?

To promote the establishment of distal and proximal goals Signup and view all the answers

Why should managers ensure that goals fulfill all four principles in goal-setting theory?

To effectively utilize goal-setting theory in the organization Signup and view all the answers

What are the deficiencies of a formal chain of command?

Creates communication barriers and slows decision-making processes Signup and view all the answers

What is the 'mum effect' in communication?

It refers to the tendency to avoid discussing important matters openly Signup and view all the answers

What is the 'grapevine' in communication?

Informal communication network based on rumors and gossip Signup and view all the answers

What is 'jargon' in communication?

Technical terminology specific to a particular field or profession Signup and view all the answers

What are examples of the non-verbal language of work?

Facial expressions and body posture Signup and view all the answers

What is meant by a low context country/culture versus a high context country/culture?

Low context cultures have clear, explicit messages, while high context cultures rely on shared context and implicit communication Signup and view all the answers