Podcast
Questions and Answers
Who is credited with supporting the development of written instructions to define work procedures?
Who is credited with supporting the development of written instructions to define work procedures?
- Piece rate pace system (commission) (correct)
- Elton Mayo
- Hawthorne Studies
- Maslow
What was the focus of the Hawthorne Studies conducted at Western Electric in the 1920s?
What was the focus of the Hawthorne Studies conducted at Western Electric in the 1920s?
- Standardizing worker movements
- Psychological and social processes affecting productivity (correct)
- Physical ergonomics
- Product quality improvement
According to Elton Mayo, why were workers productive during the Hawthorne Studies?
According to Elton Mayo, why were workers productive during the Hawthorne Studies?
- Involvement and lack of alienation (correct)
- Strict disciplinary actions
- Being closely monitored by supervisors
- Due to high wages
What concept is associated with Maslow's Hierarchy of Needs as the first set of needs essential for humans?
What concept is associated with Maslow's Hierarchy of Needs as the first set of needs essential for humans?
In the context of Maslow's hierarchy, what does 'Self efficacy' refer to?
In the context of Maslow's hierarchy, what does 'Self efficacy' refer to?
What was the significance of the Hawthorne Studies in terms of management style?
What was the significance of the Hawthorne Studies in terms of management style?
What does the silence of a dog in a house being robbed communicate?
What does the silence of a dog in a house being robbed communicate?
Which of the following is NOT a characteristic of the Grapevine communication network?
Which of the following is NOT a characteristic of the Grapevine communication network?
What is one of the pros of using jargon in the workplace?
What is one of the pros of using jargon in the workplace?
Which type of language is characterized by the transmission of messages through body movements?
Which type of language is characterized by the transmission of messages through body movements?
What is an important precaution to take in cross-cultural communication?
What is an important precaution to take in cross-cultural communication?
What does information richness refer to in communication?
What does information richness refer to in communication?
Which approach to management advocates for open communication, employee participation in decision making, and workplace democracy?
Which approach to management advocates for open communication, employee participation in decision making, and workplace democracy?
What is a key element of Total Quality Management (TQM) in relation to employees?
What is a key element of Total Quality Management (TQM) in relation to employees?
Which of the following phrases best represents the decentralization principle advocated in the text?
Which of the following phrases best represents the decentralization principle advocated in the text?
What is a core idea of the contingency/systems approach to management highlighted in the text?
What is a core idea of the contingency/systems approach to management highlighted in the text?
In the context of participative management, what does 'Work together to develop a solution' imply?
In the context of participative management, what does 'Work together to develop a solution' imply?
What is a key aspect of the Human Resources perspective's view on employee autonomy and decision-making?
What is a key aspect of the Human Resources perspective's view on employee autonomy and decision-making?
What is the primary objective of management by objectives (MBO)?
What is the primary objective of management by objectives (MBO)?
In the context of goal-setting theory, what is the purpose of regular meetings between a boss and an employee?
In the context of goal-setting theory, what is the purpose of regular meetings between a boss and an employee?
Which type of goal orientation is associated with seeking praise and promotion?
Which type of goal orientation is associated with seeking praise and promotion?
According to operant learning theory, what is positive reinforcement?
According to operant learning theory, what is positive reinforcement?
What is the main role of encouragement in the context of goal-setting theory?
What is the main role of encouragement in the context of goal-setting theory?
Why should managers ensure that goals fulfill all four principles in goal-setting theory?
Why should managers ensure that goals fulfill all four principles in goal-setting theory?
What are the deficiencies of a formal chain of command?
What are the deficiencies of a formal chain of command?
What is the 'mum effect' in communication?
What is the 'mum effect' in communication?
What is the 'grapevine' in communication?
What is the 'grapevine' in communication?
What is 'jargon' in communication?
What is 'jargon' in communication?
What are examples of the non-verbal language of work?
What are examples of the non-verbal language of work?
What is meant by a low context country/culture versus a high context country/culture?
What is meant by a low context country/culture versus a high context country/culture?
