Flight Attendant Procedures for Deplaning
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Questions and Answers

What is the responsibility of Flight Attendant 'B' after receiving a knock at 2L/4L?

  • To notify customers via PA of AFT deplaning
  • To report damaged personal effects on Inflight Incident Report
  • To give the 'thumbs-up' in the porthole
  • To verify airstairs/ramp are pulled up to A/C before allowing customers to deplane (correct)

    • What should Flight Attendants do in case of customer concerns?

  • Follow the LAST principle: Listen, Apologize, Solve, Thank (correct)
  • Offer a complimentary meal to resolve the issue
  • Direct customers to the Complaint Resolution Official (CRO)
  • Escalate the issue to the Captain

    • What is the primary responsibility of operational personnel during an Extended Tarmac Delay?

  • To facilitate deplaning of passengers
  • To provide meal services to passengers
  • To report the incident to the airline's headquarters
  • To give primary attention to the situation (correct)

    • What is the time limit for domestic flights before an Extended Tarmac Delay is declared?

    <p>3 hours</p> Signup and view all the answers

    What should Flight Attendants do in case of damaged personal effects?

    <p>File a report on the Inflight Incident Report</p> Signup and view all the answers

    What is the purpose of the Extended Tarmac Delay Program (TDP)?

    <p>To ensure the safety and security of customers during extended ground holds</p> Signup and view all the answers

    What should customers do in case of a concern or complaint?

    <p>Visit <a href="http://www.flyfrontier.com">www.flyfrontier.com</a></p> Signup and view all the answers

    What is the time limit for international flights before an Extended Tarmac Delay is declared?

    <p>4 hours</p> Signup and view all the answers

    Who is responsible for making the deplaning announcement?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    What is the primary purpose of the Emergency Checklist Booklets?

    <p>To outline emergency procedures for Flight Attendants</p> Signup and view all the answers

    What is the main reason for not crossing seatbelts during cabin clean-up?

    <p>So everyone knows which seats have been searched</p> Signup and view all the answers

    Who is responsible for making announcements during flight?

    <p>Flight Attendants assigned to specific positions</p> Signup and view all the answers

    Who remains in the FWD galley during deplaning?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the first task performed by Flight Attendant 'C' during deplaning?

    <p>Cabin clean-up</p> Signup and view all the answers

    What is a requirement for using Crew Web Remote Check-in?

    <p>Clearing security at the airport of operation</p> Signup and view all the answers

    What is the primary purpose of the FlyTab/FAM?

    <p>To document flight attendants' duties and responsibilities</p> Signup and view all the answers

    Who is responsible for checking lavatories for adequate supplies?

    <p>All Flight Attendants</p> Signup and view all the answers

    What is a duty item required by FAM 20.05?

    <p>Crew Badge</p> Signup and view all the answers

    What is the purpose of performing a brief security sweep of the cabin?

    <p>To check for any security threats</p> Signup and view all the answers

    What should Flight Attendants do to the overhead bins during deplaning?

    <p>Open them</p> Signup and view all the answers

    What is included in the Extended Tarmac Delay Program (TDP) procedures?

    <p>Deplaning duties for Flight Attendants</p> Signup and view all the answers

    What is a responsibility of the Purser?

    <p>Overseeing pre-boarding duties</p> Signup and view all the answers

    Who is responsible for verifying no passengers onboard during deplaning?

    <p>Walk zone</p> Signup and view all the answers

    What is a required duty item for Flight Attendants?

    <p>A whistle</p> Signup and view all the answers

    During the pre-departure announcements, who shares passenger count information with Flight Attendant 'C'?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    Who is responsible for verbally confirming the AFT doors during the All-Call procedure?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    What is the main purpose of the announcement 'Prepare Doors-Gate Departure'?

    <p>To prepare the cabin for departure</p> Signup and view all the answers

    When is the All-Call announcement made during the pre-departure sequence?

    <p>After closing the main cabin door</p> Signup and view all the answers

    Who is not required to be on the All-Call during the pre-departure sequence?

    <p>Flight Attendant 'C'</p> Signup and view all the answers

    What is the primary responsibility of Flight Attendant 'A' during the pre-departure sequence?

    <p>To share passenger count information with Flight Attendant 'C'</p> Signup and view all the answers

    Who initiates the All-Call function on the interphone once FWD doors are armed?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    Which door on the A320 has the responsibility of 'D' to observe?

    <p>2R</p> Signup and view all the answers

    What is the arm responsibility for door 1L on the A321NEO?

    <p>'A'</p> Signup and view all the answers

    Who observes door 2L on the A320?

    <p>Flight Attendant 'C'</p> Signup and view all the answers

    What is the arm responsibility for door 4R on the A321?

    <p>'B'</p> Signup and view all the answers

    Who is responsible for arming door 3R on the A321NEO?

    <p>Flight Attendant 'E'</p> Signup and view all the answers

    What is the observe responsibility for door 1R on the A320?

    <p>'A'</p> Signup and view all the answers

    Who is responsible for arming door 2L on the A321?

    <p>Flight Attendant 'E'</p> Signup and view all the answers

    During arrival, what is the primary responsibility of Flight Attendant 'A'?

    <p>Make the 'Prepare Door-Gate Arrival' announcement</p> Signup and view all the answers

    Who is responsible for observing door 1L on an A320 aircraft?

    <p>Flight Attendant 'C'</p> Signup and view all the answers

    What is the purpose of the All-Call function on the interphone?

    <p>To signal that all doors are disarmed</p> Signup and view all the answers

    During deplaning, who is responsible for disarming door 2R on an A321 aircraft?

    <p>Flight Attendant 'E'</p> Signup and view all the answers

    What is the first task performed by Flight Attendant 'A' during arrival?

    <p>Adjust the lights to BRT</p> Signup and view all the answers

    Who is responsible for observing door 4L on an A321NEO aircraft?

    <p>Flight Attendant 'D'</p> Signup and view all the answers

    During deplaning, what is the responsibility of Flight Attendant 'C' on an A321 aircraft?

    <p>Disarm door 1R</p> Signup and view all the answers

    When is the All-Call function on the interphone initiated?

    <p>Once FWD doors are disarmed</p> Signup and view all the answers

    Who initiates the All-Call function on the interphone once FWD doors are disarmed?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the primary purpose of the All-Call function on the interphone?

    <p>To verify the disarmament of doors</p> Signup and view all the answers

    When is the All-Call function on the interphone initiated during arrival?

    <p>Once FWD doors are disarmed</p> Signup and view all the answers

    Who is responsible for verbally confirming the AFT doors during the All-Call procedure?

    <p>Flight Attendant 'C'</p> Signup and view all the answers

    What is the responsibility of Flight Attendant 'A' during the All-Call procedure?

    <p>To initiate the All-Call function</p> Signup and view all the answers

    During the All-Call procedure, who is responsible for verifying the disarmament of door 2L on an A320 aircraft?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    What is the primary responsibility of Flight Attendant 'C' during the All-Call procedure?

    <p>To verify the disarmament of the AFT doors</p> Signup and view all the answers

    When is the All-Call procedure completed during arrival?

    <p>Once FWD doors are disarmed and verified</p> Signup and view all the answers

    Who initiates the All-Call function on the interphone during the pre-departure sequence?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What triggers the initiation of the All-Call function on the interphone?

    <p>Arming of the FWD doors</p> Signup and view all the answers

    What is the purpose of the All-Call function on the interphone?

    <p>To confirm the arming of all doors</p> Signup and view all the answers

    Who is responsible for verifying the arming of the AFT doors during the All-Call procedure?

    <p>Flight Attendant 'C'</p> Signup and view all the answers

    When is the All-Call function on the interphone initiated during the pre-departure sequence?

    <p>After the FWD doors are armed</p> Signup and view all the answers

    What is the primary responsibility of Flight Attendant 'A' during the All-Call procedure?

    <p>To initiate the All-Call function</p> Signup and view all the answers

    Who is not required to participate in the All-Call procedure during the pre-departure sequence?

    <p>Purser</p> Signup and view all the answers

    What is the consequence of not completing the All-Call procedure during the pre-departure sequence?

    <p>Insecure doors</p> Signup and view all the answers

    Who shares passenger count information with Flight Attendant 'C' verbally during the pre-departure sequence?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    Who is responsible for verbally confirming the AFT doors during the All-Call procedure on an A320/A321NEO?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    When is the All-Call announcement made during the pre-departure sequence?

    <p>After closing MCD (1L)</p> Signup and view all the answers

    Who is not required to be on the All-Call during the pre-departure sequence?

    <p>Flight Attendant 'C'</p> Signup and view all the answers

    What is the primary responsibility of Flight Attendant 'A' during the pre-departure sequence?

    <p>To share passenger count information with Flight Attendant 'C'</p> Signup and view all the answers

    Who initiates the All-Call function on the interphone once FWD doors are armed?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the purpose of the All-Call function on the interphone?

    <p>To crosscheck doors for departure</p> Signup and view all the answers

    When is the 'Prepare Doors-Gate Departure' announcement made during the pre-departure sequence?

    <p>After the All-Call announcement</p> Signup and view all the answers

    What should Flight Attendant 'A' do after all Flight Attendant stations have confirmed their doors are disarmed?

    <p>Visually verify doors armed via the FAP</p> Signup and view all the answers

    What happens if the Flight Attendant Panel is inoperable and Flight Attendant 'A' is unable to verify if doors are disarmed?

    <p>Flight Attendant 'A' contacts the Flight Deck for verification</p> Signup and view all the answers

    What should Flight Attendant 'A' do after receiving a knock on the MCD/1L door?

    <p>Verify loading bridge/airstairs are completely pulled up to the aircraft</p> Signup and view all the answers

    What is the purpose of the 'All-Call' procedure?

    <p>To verify all doors are disarmed</p> Signup and view all the answers

    What should Flight Attendant 'A' say after all Flight Attendant stations have picked up?

    <p>This is Flight Attendant 'A', 1L &amp; 1R disarmed</p> Signup and view all the answers

    What is the next step after Flight Attendant 'A' visually verifies doors armed via the FAP?

    <p>Make an 'All Doors Verified' PA</p> Signup and view all the answers

    Who should visually verify loading bridge/airstairs are completely pulled up to the aircraft?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What should Flight Attendant 'A' do if the Flight Deck confirms doors are disarmed?

    <p>Give a thumbs up to the Customer Service Agent</p> Signup and view all the answers

    Who will brief with the CSA prior to boarding regarding load factor, coordinate when boarding will begin, and discuss any specials?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the purpose of the COMT special service request code?

    <p>To indicate a comment on the final list</p> Signup and view all the answers

    Which of the following special service request codes is used to indicate a pet in the cabin?

    <p>PETC</p> Signup and view all the answers

    Who is responsible for discussing any special requests with the CSA prior to boarding?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the purpose of the CSPX special service request code?

    <p>To indicate a codeshare passenger</p> Signup and view all the answers

    Which of the following special service request codes is used to indicate an infant?

    <p>INFT</p> Signup and view all the answers

    Who is responsible for coordinating with the CSA regarding the boarding process?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the purpose of the MAAS special service request code?

    <p>To indicate a meet and assist for a customer with a cognitive or developmental disability</p> Signup and view all the answers

    When should general boarding announcements be made?

    <p>Five minutes after boarding commences and repeated every five minutes until boarding is complete</p> Signup and view all the answers

    What is the tone that should be maintained when making announcements?

    <p>Professional, friendly, and respectful</p> Signup and view all the answers

    How should announcements be delivered?

    <p>Clearly and distinctly at a slower than normal rate of speech</p> Signup and view all the answers

    What is the purpose of announcements during a flight?

    <p>To enhance the flight experience and not be an annoyance or distraction</p> Signup and view all the answers

    Where should wheelchairs be placed in the cabin?

    <p>In the last row D, E, F</p> Signup and view all the answers

    How many folding/collapsible wheelchairs can be stowed in the cabin?

    <p>Two</p> Signup and view all the answers

    What should be done with wheelchairs that do not fit on the floor?

    <p>They should be placed in a wheelchair pouch</p> Signup and view all the answers

    What is the policy for wheelchair stowage on an A321NEO?

    <p>The second wheelchair is stowed in the second to last row D, E, F</p> Signup and view all the answers

    When is the announcement 'Arrival (Taxi-In)' made?

    <p>After landing/off the main runway</p> Signup and view all the answers

    What is the responsibility of Flight Attendant 'A' during the announcement 'Arrival (Taxi-In)'?

    <p>Asking customers to open air vents and close window shades</p> Signup and view all the answers

    What is included in the 'Arrival (Taxi-In)' announcement?

    <p>Request to open air vents and close window shades</p> Signup and view all the answers

    Why are Flight Attendants asked to make the 'Arrival (Taxi-In)' announcement?

    <p>To provide customer service during arrival</p> Signup and view all the answers

    Who is responsible for making the 'Arrival (Taxi-In)' announcement?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the primary purpose of the 'Arrival (Taxi-In)' announcement?

    <p>To offer customer service during arrival</p> Signup and view all the answers

    During which phase of the flight is the 'Arrival (Taxi-In)' announcement made?

    <p>After landing/off the main runway</p> Signup and view all the answers

    What instruction is included in the 'Arrival (Taxi-In)' announcement during the summer season?

    <p>Open the air vents and close the window shades</p> Signup and view all the answers

    Who is responsible for making the initial descent announcement?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    What is the purpose of the sterile flight deck during final descent?

    <p>To refrain from any contact with the flight deck except for safety related matters</p> Signup and view all the answers

    When is the final descent announcement made?

    <p>Before landing/FSB sign on</p> Signup and view all the answers

    What is the purpose of the arrival announcement variation?

    <p>To ask passengers to remain seated and allow those with a connecting flight to deplane first</p> Signup and view all the answers

    What should flight attendants do while the 'fasten seat belt' sign is on?

    <p>Discontinue inflight service</p> Signup and view all the answers

    Who is responsible for making announcements during initial descent?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    When should flight attendants perform seat belt compliance?

    <p>During initial descent</p> Signup and view all the answers

    What should passengers do during the initial descent announcement?

    <p>Remain seated with their seat belts fastened</p> Signup and view all the answers

    What is the purpose of the 'Prepare Doors-Gate Departure Announcement'?

    <p>To ensure Flight Deck door is closed</p> Signup and view all the answers

    When is the 'Prepare Doors-Gate Departure Announcement' made?

    <p>After the Captain tells Flight Attendant 'A' to shut the door</p> Signup and view all the answers

    What is the main purpose of announcements during flight?

    <p>To provide safety instructions</p> Signup and view all the answers

    Who is responsible for making the 'Prepare Doors-Gate Departure Announcement'?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What is the primary purpose of the 'Prepare Doors-Gate Departure Announcement' during the pre-departure sequence?

    <p>To ensure Flight Deck door is closed</p> Signup and view all the answers

    When is the 'Prepare Doors-Gate Departure Announcement' made during the pre-departure sequence?

    <p>After the Captain tells Flight Attendant 'A' to shut the door</p> Signup and view all the answers

    What is the responsibility of Flight Attendant 'A' during the pre-departure sequence?

    <p>To make the 'Prepare Doors-Gate Departure Announcement'</p> Signup and view all the answers

    What is the primary purpose of the 'Prepare Doors-Gate Departure Announcement' during departure?

    <p>To ensure Flight Deck door is closed</p> Signup and view all the answers

    What is the correct phrase to be used by Flight Attendant 'D' when informing Flight Attendant 'A' via the interphone about the completion of the mid-cabin exit brief?

    <p>Mid-Cabin briefs complete.</p> Signup and view all the answers

    Who is responsible for making the cabin count announcement prior to Flight Attendant 'D' conducting the passenger cabin count?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    What is the purpose of the announcement 'Expedited Seating Announcement'?

    <p>To request passengers to take their seats for the cabin count.</p> Signup and view all the answers

    What information must be included in the cabin count by age?

    <p>Adults, children, and infants.</p> Signup and view all the answers

    Who is responsible for providing a complete cabin count by age to the Loadmaster?

    <p>Flight Attendant 'D'</p> Signup and view all the answers

    When is the cabin count announcement made?

    <p>Prior to the passenger cabin count.</p> Signup and view all the answers

    What is the purpose of the cabin count?

    <p>To provide an accurate count of passengers on board.</p> Signup and view all the answers

    What information must be included in the passenger cabin count by age?

    <p>Adults, children, and infants, without their respective weights.</p> Signup and view all the answers

    Study Notes

    Deplaning Procedures

    • Flight Attendant "B" waits for knock at 2L/4L and gives the "thumbs-up" in the porthole to signal deplaning.
    • Verifies airstairs/ramp are pulled up to A/C before allowing customers to deplane.
    • Notifies customers via PA of AFT deplaning.

    Customer Concerns

    • LAST (Listen, Apologize, Solve, Thank) approach to handle customer concerns.
    • Direct customers to www.flyfrontier.com.
    • Refer to Complaint Resolution Official (CRO) for assistance.

    Extended Tarmac Delay Program (TDP)

    • Passengers are unable to deplane for more than 90 minutes prior to taking off or after landing.
    • Frontier is committed to the safety and security of all customers, as well as meeting their essential needs during extended tarmac delays.

    Arrival Announcements

    • What: Deplaning
    • When: During Deplaning
    • Whom: Flight Attendant "B"

    Deplaning Procedures (cont.)

    • Extend farewells to customers, assist as needed.
    • Open overhead bins.
    • Walk zone verifying no passengers onboard.
    • Flight Attendant "A" remains in the FWD galley.
    • Flight Attendant "C" begins cabin clean-up.
    • Flight Attendant "B" remains in AFT galley.
    • Flight Attendants "E" and "D" remain near their jumpseats and begin clean up procedures.

    Cabin Clean-up

    • Remove trash from floor, seats, and seat pockets.
    • Check that each seat pocket has a safety information card.
    • Check lavatories for adequate supplies (i.e. toilet paper, c-folds, etc.).
    • Perform brief security sweep of cabin and galleys.

    Crossing Seatbelts

    • Do not cross seatbelts when tidying the cabin.
    • Aircraft Appearance team will cross seatbelts on an aircraft when a security search is performed.

    Objectives

    • Know the required Flight Attendant duty items and the different types of report times.
    • Distinguish the assigned pre-boarding, boarding, departure, in-flight, arrival, and deplaning duties of each Flight Attendant position.
    • Be familiar with the assigned announcements of each Flight Attendant position.

    Reporting for Duty

    • Required duty items: Emergency Checklist Booklets, Frontier ID, Compliant Uniform, Working Watch, Whistle, Passport, Flashlight, Flex Cuffs.

    Crew Web Remote Check-in

    • Can check in for pairing using a crew room computer or using Crew Web Remote Check-in on a mobile device.
    • Must clear security at the airport of the flight being operated.

    Arrival and Deplaning

    • During arrival, Flight Attendant "A" adjusts all lights to BRT and makes the "Prepare Door-Gate Arrival" announcement.
    • All Flight Attendants disarm doors and cross-check.

    Door Responsibilities

    • A320:
      • Door 1L: Disarmed by "A", observed by "C"
      • Door 1R: Disarmed by "C", observed by "A"
      • Door 2L: Disarmed by "B", observed by "D"
      • Door 2R: Disarmed by "D", observed by "B"
    • A321:
      • Door 1L: Disarmed by "A", observed by "C"
      • Door 1R: Disarmed by "C", observed by "A"
      • Door 2L: Disarmed by "E", no observer
      • Door 2R: Disarmed by "E", no observer
      • Door 3L: Disarmed by "D", no observer
      • Door 3R: Disarmed by "D", no observer
      • Door 4L: Disarmed by "B", no observer
      • Door 4R: Disarmed by "B", no observer
    • A321NEO:
      • Door 1L: Disarmed by "A", observed by "C"
      • Door 1R: Disarmed by "C", observed by "A"
      • Door 3L: Disarmed by "E", no observer
      • Door 3R: Disarmed by "E", no observer
      • Door 4L: Disarmed by "B", observed by "D"
      • Door 4R: Disarmed by "D", observed by "B"

    All-Call Function

    • During arrival, Flight Attendant "A" initiates the All-Call function on the interphone once FWD doors are disarmed.

    Pre-Departure Announcements

    • The "All-Call" announcement is made by Flight Attendants "A", "B", "D", and "E" after closing the main cabin door (1L).
    • Flight Attendant "C" is not required to be on the All-Call, but receives passenger count information verbally from "A".
    • On A320/A321NEO, Flight Attendant "D" is required to be on All-Call to receive passenger count from "A", but does not verbally confirm the AFT doors; "B" does the verbal verification.

    Prepare Doors for Departure

    • The main cabin door has been closed, and all customers should remain seated with seat belts fastened.
    • All carry-on items, including laptops, should be stowed, and cell phones and other portable devices should be silenced or switched to game or airplane mode.
    • Flight Attendants prepare doors for departure and cross-check.

    Arming the Slides

    • A320:
      • Door 1L: Armed by "A", observed by "C"
      • Door 1R: Armed by "C", observed by "A"
      • Door 2L: Armed by "B", observed by "D"
      • Door 2R: Armed by "D", observed by "B"
    • A321:
      • Door 1L: Armed by "A", observed by "C"
      • Door 1R: Armed by "C", observed by "A"
      • Door 2L: Armed by "E", no observer
      • Door 2R: Armed by "E", no observer
      • Door 3L: Armed by "D", no observer
      • Door 3R: Armed by "D", no observer
      • Door 4L: Armed by "B", no observer
      • Door 4R: Armed by "B", no observer
    • A321NEO:
      • Door 1L: Armed by "A", observed by "C"
      • Door 1R: Armed by "C", observed by "A"
      • Door 3L: Armed by "E", no observer
      • Door 3R: Armed by "E", no observer
      • Door 4L: Armed by "B", observed by "D"
      • Door 4R: Armed by "D", observed by "B"

    All-Call for Departure

    • Flight Attendant "A" initiates the All-Call function on the interphone once FWD doors are armed.

    Arrival and Deplaning Procedures

    • Adjust all lights to BRT and make "Prepare Door-Gate Arrival" announcement
    • Door responsibilities:
      • A320:
        • 1L: Disarm by "A", observe by "C"
        • 1R: Disarm by "C", observe by "A"
        • 2L: Disarm by "B", observe by "D"
        • 2R: Disarm by "D", observe by "B"
      • A321:
        • 1L: Disarm by "A", observe by "C"
        • 1R: Disarm by "C", observe by "A"
        • 2L: Disarm by "E", observe by n/a
        • 2R: Disarm by "E", observe by n/a
        • 3R: Disarm by "D", observe by n/a
        • 3L: Disarm by "D", observe by n/a
        • 4L: Disarm by "B", observe by n/a
        • 4R: Disarm by "B", observe by n/a
      • A321NEO:
        • 1L: Disarm by "A", observe by "C"
        • 1R: Disarm by "C", observe by "A"
        • 3R: Disarm by "E", observe by n/a
        • 3L: Disarm by "E", observe by n/a
        • 4L: Disarm by "B", observe by "D"
        • 4R: Disarm by "D", observe by "B"

    "All-Call" Function

    • Initiated by Flight Attendant "A" after FWD doors are disarmed
    • Purpose: Verify all doors are disarmed

    Departure Procedures

    • Door responsibilities:
      • A320:
        • 1L: Arm by "A", observe by "C"
        • 1R: Arm by "C", observe by "A"
        • 2L: Arm by "B", observe by "D"
        • 2R: Arm by "D", observe by "B"
      • A321:
        • 1L: Arm by "A", observe by "C"
        • 1R: Arm by "C", observe by "A"
        • 2L: Arm by "E", observe by n/a
        • 2R: Arm by "E", observe by n/a
        • 3R: Arm by "D", observe by n/a
        • 3L: Arm by "D", observe by n/a
        • 4L: Arm by "B", observe by n/a
        • 4R: Arm by "B", observe by n/a
      • A321NEO:
        • 1L: Arm by "A", observe by "C"
        • 1R: Arm by "C", observe by "A"
        • 3R: Arm by "E", observe by n/a
        • 3L: Arm by "E", observe by n/a
        • 4L: Arm by "B", observe by "D"
        • 4R: Arm by "D", observe by "B"

    "All-Call" Departure

    • Initiated by Flight Attendant "A" after FWD doors are armed
    • Purpose: Verify all doors are armed

    Preflight Duties

    • CSA Briefing:
      • Load factor
      • Coordinate when boarding will begin
      • Discuss any specials (e.g. infants, customers with disabilities, LEOs, etc.)

    Special Service Requests (SSR) Codes

    • Common codes:
      • COMT: Comment (final list)
      • CSPX: Codeshare Passenger (reservation booked by Volaris)
      • PETC: Pet in Cabin
      • PPOC: Portable Oxygen Concentrator
      • BLND: Blind Passenger
      • DEAF: Deaf Passenger
      • EXST: Extra Seat
      • INFT: Infant
      • LANG: Language(s) Spoken
      • MAAS: Meet and Assist for customer with cognitive or developmental disability

    Special Handling Valet Baggage Tag

    • Ensure identification tag on the item
    • Ask passengers to remove important items
    • Leave the bag in the loading bridge apron

    Wheelchair Stowage

    • Two folding/collapsible wheelchairs allowed in the cabin
    • First come, first served basis
    • Subject to size restrictions
    • Secured with wheelchair straps or placed in wheelchair pouch
    • Placed in last row D, E, F (or A, B, C for second wheelchair on A320/A321)

    Announcements

    • Delivered in a professional, friendly, and respectful tone
    • Maintain a clear and constant rate of speech
    • Announcements should enhance the flight experience, not be an annoyance or distraction

    General Boarding

    • Announced 5 minutes after boarding commences and repeated every 5 minutes until boarding is complete

    Turbulence Unsafe (Inflight Service Discontinued)

    • Announced when the Captain asks Flight Attendants to be seated due to turbulence
    • Discontinue inflight service until it is safe to resume

    Prior to Descent

    • 30 minutes prior to landing, specials to Flight Deck
    • Close, seal, and secure service carts
    • Close FlyTab

    Initial Descent

    • Perform seat belt compliance
    • Collect trash items
    • Secure galley (Flight Attendants "A" FWD and "B" AFT)
    • All service items stowed and Atlas and carts locked in place with red latches

    Final Descent

    • Announced before landing/FSB sign on
    • Refrain from contact with the Flight Deck except for safety-related matters
    • Sterile Flight Deck, critical phase of flight under 10,000 feet

    Arrival Announcement

    • Variation for flights with connections: ask passengers to remain seated and allow those with connections to deplane first
    • For flights without connections: welcome passengers to their destination

    Final Approach (Landing)

    • Immediately after landing gear is lowered, all Flight Attendants assume brace position for jumpseat
    • Perform silent 30-second review (CLUE)
    • Observe sterile Flight Deck

    Arrival (Taxi-In)

    • Announced after landing/off the main runway
    • Ask customers to open air vents and close window shades upon arrival during the summer season

    Countdown to Departure

    • 60 minutes: Check-in for trip on Crew Web (originating pairings)
    • 50 minutes: Report to gate, conduct briefing with Customer Service Agent (CSA)
    • 40 minutes: Face-to-face confirmation with CSA to ensure all required Flight Attendants are on board and ready for customer boarding
    • 15 minutes: Complete passenger cabin count
    • 10 minutes: Main Cabin Door closed

    Departure & Taxi Out

    • Announce "Prepare Doors-Gate" and "Departure Announcement"
    • Complete passenger cabin count by age and zone (adults, children, infants)

    Passenger Cabin Count Procedure

    • Provide a complete cabin count by age to the Loadmaster
    • Include adults, children, and infants in each zone

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    Related Documents

    Frontier Airlines Initial Training Flight Management PDF

    Description

    This quiz covers the procedures for flight attendants during deplaning, including announcements and door checks.

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