Flight Attendant Procedures for Deplaning

126 Questions

What is the responsibility of Flight Attendant 'B' after receiving a knock at 2L/4L?

To verify airstairs/ramp are pulled up to A/C before allowing customers to deplane

What should Flight Attendants do in case of customer concerns?

Follow the LAST principle: Listen, Apologize, Solve, Thank

What is the primary responsibility of operational personnel during an Extended Tarmac Delay?

To give primary attention to the situation

What is the time limit for domestic flights before an Extended Tarmac Delay is declared?

3 hours

What should Flight Attendants do in case of damaged personal effects?

File a report on the Inflight Incident Report

What is the purpose of the Extended Tarmac Delay Program (TDP)?

To ensure the safety and security of customers during extended ground holds

What should customers do in case of a concern or complaint?

Visit www.flyfrontier.com

What is the time limit for international flights before an Extended Tarmac Delay is declared?

4 hours

Who is responsible for making the deplaning announcement?

Flight Attendant 'B'

What is the primary purpose of the Emergency Checklist Booklets?

To outline emergency procedures for Flight Attendants

What is the main reason for not crossing seatbelts during cabin clean-up?

So everyone knows which seats have been searched

Who is responsible for making announcements during flight?

Flight Attendants assigned to specific positions

Who remains in the FWD galley during deplaning?

Flight Attendant 'A'

What is the first task performed by Flight Attendant 'C' during deplaning?

Cabin clean-up

What is a requirement for using Crew Web Remote Check-in?

Clearing security at the airport of operation

What is the primary purpose of the FlyTab/FAM?

To document flight attendants' duties and responsibilities

Who is responsible for checking lavatories for adequate supplies?

All Flight Attendants

What is a duty item required by FAM 20.05?

Crew Badge

What is the purpose of performing a brief security sweep of the cabin?

To check for any security threats

What should Flight Attendants do to the overhead bins during deplaning?

Open them

What is included in the Extended Tarmac Delay Program (TDP) procedures?

Deplaning duties for Flight Attendants

What is a responsibility of the Purser?

Overseeing pre-boarding duties

Who is responsible for verifying no passengers onboard during deplaning?

Walk zone

What is a required duty item for Flight Attendants?

A whistle

During the pre-departure announcements, who shares passenger count information with Flight Attendant 'C'?

Flight Attendant 'A'

Who is responsible for verbally confirming the AFT doors during the All-Call procedure?

Flight Attendant 'B'

What is the main purpose of the announcement 'Prepare Doors-Gate Departure'?

To prepare the cabin for departure

When is the All-Call announcement made during the pre-departure sequence?

After closing the main cabin door

Who is not required to be on the All-Call during the pre-departure sequence?

Flight Attendant 'C'

What is the primary responsibility of Flight Attendant 'A' during the pre-departure sequence?

To share passenger count information with Flight Attendant 'C'

Who initiates the All-Call function on the interphone once FWD doors are armed?

Flight Attendant 'A'

Which door on the A320 has the responsibility of 'D' to observe?

What is the arm responsibility for door 1L on the A321NEO?

'A'

Who observes door 2L on the A320?

Flight Attendant 'C'

What is the arm responsibility for door 4R on the A321?

'B'

Who is responsible for arming door 3R on the A321NEO?

Flight Attendant 'E'

What is the observe responsibility for door 1R on the A320?

'A'

Who is responsible for arming door 2L on the A321?

Flight Attendant 'E'

During arrival, what is the primary responsibility of Flight Attendant 'A'?

Make the 'Prepare Door-Gate Arrival' announcement

Who is responsible for observing door 1L on an A320 aircraft?

Flight Attendant 'C'

What is the purpose of the All-Call function on the interphone?

To signal that all doors are disarmed

During deplaning, who is responsible for disarming door 2R on an A321 aircraft?

Flight Attendant 'E'

What is the first task performed by Flight Attendant 'A' during arrival?

Adjust the lights to BRT

Who is responsible for observing door 4L on an A321NEO aircraft?

Flight Attendant 'D'

During deplaning, what is the responsibility of Flight Attendant 'C' on an A321 aircraft?

Disarm door 1R

When is the All-Call function on the interphone initiated?

Once FWD doors are disarmed

Who initiates the All-Call function on the interphone once FWD doors are disarmed?

Flight Attendant 'A'

What is the primary purpose of the All-Call function on the interphone?

To verify the disarmament of doors

When is the All-Call function on the interphone initiated during arrival?

Once FWD doors are disarmed

Who is responsible for verbally confirming the AFT doors during the All-Call procedure?

Flight Attendant 'C'

What is the responsibility of Flight Attendant 'A' during the All-Call procedure?

To initiate the All-Call function

During the All-Call procedure, who is responsible for verifying the disarmament of door 2L on an A320 aircraft?

Flight Attendant 'B'

What is the primary responsibility of Flight Attendant 'C' during the All-Call procedure?

To verify the disarmament of the AFT doors

When is the All-Call procedure completed during arrival?

Once FWD doors are disarmed and verified

Who initiates the All-Call function on the interphone during the pre-departure sequence?

Flight Attendant 'A'

What triggers the initiation of the All-Call function on the interphone?

Arming of the FWD doors

What is the purpose of the All-Call function on the interphone?

To confirm the arming of all doors

Who is responsible for verifying the arming of the AFT doors during the All-Call procedure?

Flight Attendant 'C'

When is the All-Call function on the interphone initiated during the pre-departure sequence?

After the FWD doors are armed

What is the primary responsibility of Flight Attendant 'A' during the All-Call procedure?

To initiate the All-Call function

Who is not required to participate in the All-Call procedure during the pre-departure sequence?

Purser

What is the consequence of not completing the All-Call procedure during the pre-departure sequence?

Insecure doors

Who shares passenger count information with Flight Attendant 'C' verbally during the pre-departure sequence?

Flight Attendant 'A'

Who is responsible for verbally confirming the AFT doors during the All-Call procedure on an A320/A321NEO?

Flight Attendant 'B'

When is the All-Call announcement made during the pre-departure sequence?

After closing MCD (1L)

Who is not required to be on the All-Call during the pre-departure sequence?

Flight Attendant 'C'

What is the primary responsibility of Flight Attendant 'A' during the pre-departure sequence?

To share passenger count information with Flight Attendant 'C'

Who initiates the All-Call function on the interphone once FWD doors are armed?

Flight Attendant 'A'

What is the purpose of the All-Call function on the interphone?

To crosscheck doors for departure

When is the 'Prepare Doors-Gate Departure' announcement made during the pre-departure sequence?

After the All-Call announcement

What should Flight Attendant 'A' do after all Flight Attendant stations have confirmed their doors are disarmed?

Visually verify doors armed via the FAP

What happens if the Flight Attendant Panel is inoperable and Flight Attendant 'A' is unable to verify if doors are disarmed?

Flight Attendant 'A' contacts the Flight Deck for verification

What should Flight Attendant 'A' do after receiving a knock on the MCD/1L door?

Verify loading bridge/airstairs are completely pulled up to the aircraft

What is the purpose of the 'All-Call' procedure?

To verify all doors are disarmed

What should Flight Attendant 'A' say after all Flight Attendant stations have picked up?

This is Flight Attendant 'A', 1L & 1R disarmed

What is the next step after Flight Attendant 'A' visually verifies doors armed via the FAP?

Make an 'All Doors Verified' PA

Who should visually verify loading bridge/airstairs are completely pulled up to the aircraft?

Flight Attendant 'A'

What should Flight Attendant 'A' do if the Flight Deck confirms doors are disarmed?

Give a thumbs up to the Customer Service Agent

Who will brief with the CSA prior to boarding regarding load factor, coordinate when boarding will begin, and discuss any specials?

Flight Attendant 'A'

What is the purpose of the COMT special service request code?

To indicate a comment on the final list

Which of the following special service request codes is used to indicate a pet in the cabin?

PETC

Who is responsible for discussing any special requests with the CSA prior to boarding?

Flight Attendant 'A'

What is the purpose of the CSPX special service request code?

To indicate a codeshare passenger

Which of the following special service request codes is used to indicate an infant?

INFT

Who is responsible for coordinating with the CSA regarding the boarding process?

Flight Attendant 'A'

What is the purpose of the MAAS special service request code?

To indicate a meet and assist for a customer with a cognitive or developmental disability

When should general boarding announcements be made?

Five minutes after boarding commences and repeated every five minutes until boarding is complete

What is the tone that should be maintained when making announcements?

Professional, friendly, and respectful

How should announcements be delivered?

Clearly and distinctly at a slower than normal rate of speech

What is the purpose of announcements during a flight?

To enhance the flight experience and not be an annoyance or distraction

Where should wheelchairs be placed in the cabin?

In the last row D, E, F

How many folding/collapsible wheelchairs can be stowed in the cabin?

Two

What should be done with wheelchairs that do not fit on the floor?

They should be placed in a wheelchair pouch

What is the policy for wheelchair stowage on an A321NEO?

The second wheelchair is stowed in the second to last row D, E, F

When is the announcement 'Arrival (Taxi-In)' made?

After landing/off the main runway

What is the responsibility of Flight Attendant 'A' during the announcement 'Arrival (Taxi-In)'?

Asking customers to open air vents and close window shades

What is included in the 'Arrival (Taxi-In)' announcement?

Request to open air vents and close window shades

Why are Flight Attendants asked to make the 'Arrival (Taxi-In)' announcement?

To provide customer service during arrival

Who is responsible for making the 'Arrival (Taxi-In)' announcement?

Flight Attendant 'A'

What is the primary purpose of the 'Arrival (Taxi-In)' announcement?

To offer customer service during arrival

During which phase of the flight is the 'Arrival (Taxi-In)' announcement made?

After landing/off the main runway

What instruction is included in the 'Arrival (Taxi-In)' announcement during the summer season?

Open the air vents and close the window shades

Who is responsible for making the initial descent announcement?

Flight Attendant 'B'

What is the purpose of the sterile flight deck during final descent?

To refrain from any contact with the flight deck except for safety related matters

When is the final descent announcement made?

Before landing/FSB sign on

What is the purpose of the arrival announcement variation?

To ask passengers to remain seated and allow those with a connecting flight to deplane first

What should flight attendants do while the 'fasten seat belt' sign is on?

Discontinue inflight service

Who is responsible for making announcements during initial descent?

Flight Attendant 'B'

When should flight attendants perform seat belt compliance?

During initial descent

What should passengers do during the initial descent announcement?

Remain seated with their seat belts fastened

What is the purpose of the 'Prepare Doors-Gate Departure Announcement'?

To ensure Flight Deck door is closed

When is the 'Prepare Doors-Gate Departure Announcement' made?

After the Captain tells Flight Attendant 'A' to shut the door

What is the main purpose of announcements during flight?

To provide safety instructions

Who is responsible for making the 'Prepare Doors-Gate Departure Announcement'?

Flight Attendant 'A'

What is the primary purpose of the 'Prepare Doors-Gate Departure Announcement' during the pre-departure sequence?

To ensure Flight Deck door is closed

When is the 'Prepare Doors-Gate Departure Announcement' made during the pre-departure sequence?

After the Captain tells Flight Attendant 'A' to shut the door

What is the responsibility of Flight Attendant 'A' during the pre-departure sequence?

To make the 'Prepare Doors-Gate Departure Announcement'

What is the primary purpose of the 'Prepare Doors-Gate Departure Announcement' during departure?

To ensure Flight Deck door is closed

What is the correct phrase to be used by Flight Attendant 'D' when informing Flight Attendant 'A' via the interphone about the completion of the mid-cabin exit brief?

Mid-Cabin briefs complete.

Who is responsible for making the cabin count announcement prior to Flight Attendant 'D' conducting the passenger cabin count?

Flight Attendant 'B'

What is the purpose of the announcement 'Expedited Seating Announcement'?

To request passengers to take their seats for the cabin count.

What information must be included in the cabin count by age?

Adults, children, and infants.

Who is responsible for providing a complete cabin count by age to the Loadmaster?

Flight Attendant 'D'

When is the cabin count announcement made?

Prior to the passenger cabin count.

What is the purpose of the cabin count?

To provide an accurate count of passengers on board.

What information must be included in the passenger cabin count by age?

Adults, children, and infants, without their respective weights.

Study Notes

Deplaning Procedures

Flight Attendant "B" waits for knock at 2L/4L and gives the "thumbs-up" in the porthole to signal deplaning.
Verifies airstairs/ramp are pulled up to A/C before allowing customers to deplane.
Notifies customers via PA of AFT deplaning.

Customer Concerns

LAST (Listen, Apologize, Solve, Thank) approach to handle customer concerns.
Direct customers to www.flyfrontier.com.
Refer to Complaint Resolution Official (CRO) for assistance.

Extended Tarmac Delay Program (TDP)

Passengers are unable to deplane for more than 90 minutes prior to taking off or after landing.
Frontier is committed to the safety and security of all customers, as well as meeting their essential needs during extended tarmac delays.

Arrival Announcements

What: Deplaning
When: During Deplaning
Whom: Flight Attendant "B"

Deplaning Procedures (cont.)

Extend farewells to customers, assist as needed.
Open overhead bins.
Walk zone verifying no passengers onboard.
Flight Attendant "A" remains in the FWD galley.
Flight Attendant "C" begins cabin clean-up.
Flight Attendant "B" remains in AFT galley.
Flight Attendants "E" and "D" remain near their jumpseats and begin clean up procedures.

Cabin Clean-up

Remove trash from floor, seats, and seat pockets.
Check that each seat pocket has a safety information card.
Check lavatories for adequate supplies (i.e. toilet paper, c-folds, etc.).
Perform brief security sweep of cabin and galleys.

Crossing Seatbelts

Do not cross seatbelts when tidying the cabin.
Aircraft Appearance team will cross seatbelts on an aircraft when a security search is performed.

Objectives

Know the required Flight Attendant duty items and the different types of report times.
Distinguish the assigned pre-boarding, boarding, departure, in-flight, arrival, and deplaning duties of each Flight Attendant position.
Be familiar with the assigned announcements of each Flight Attendant position.

Reporting for Duty

Required duty items: Emergency Checklist Booklets, Frontier ID, Compliant Uniform, Working Watch, Whistle, Passport, Flashlight, Flex Cuffs.

Crew Web Remote Check-in

Can check in for pairing using a crew room computer or using Crew Web Remote Check-in on a mobile device.
Must clear security at the airport of the flight being operated.

Arrival and Deplaning

During arrival, Flight Attendant "A" adjusts all lights to BRT and makes the "Prepare Door-Gate Arrival" announcement.
All Flight Attendants disarm doors and cross-check.

Door Responsibilities

A320:
- Door 1L: Disarmed by "A", observed by "C"
- Door 1R: Disarmed by "C", observed by "A"
- Door 2L: Disarmed by "B", observed by "D"
- Door 2R: Disarmed by "D", observed by "B"
A321:
- Door 1L: Disarmed by "A", observed by "C"
- Door 1R: Disarmed by "C", observed by "A"
- Door 2L: Disarmed by "E", no observer
- Door 2R: Disarmed by "E", no observer
- Door 3L: Disarmed by "D", no observer
- Door 3R: Disarmed by "D", no observer
- Door 4L: Disarmed by "B", no observer
- Door 4R: Disarmed by "B", no observer
A321NEO:
- Door 1L: Disarmed by "A", observed by "C"
- Door 1R: Disarmed by "C", observed by "A"
- Door 3L: Disarmed by "E", no observer
- Door 3R: Disarmed by "E", no observer
- Door 4L: Disarmed by "B", observed by "D"
- Door 4R: Disarmed by "D", observed by "B"

All-Call Function

During arrival, Flight Attendant "A" initiates the All-Call function on the interphone once FWD doors are disarmed.

Pre-Departure Announcements

The "All-Call" announcement is made by Flight Attendants "A", "B", "D", and "E" after closing the main cabin door (1L).
Flight Attendant "C" is not required to be on the All-Call, but receives passenger count information verbally from "A".
On A320/A321NEO, Flight Attendant "D" is required to be on All-Call to receive passenger count from "A", but does not verbally confirm the AFT doors; "B" does the verbal verification.

Prepare Doors for Departure

The main cabin door has been closed, and all customers should remain seated with seat belts fastened.
All carry-on items, including laptops, should be stowed, and cell phones and other portable devices should be silenced or switched to game or airplane mode.
Flight Attendants prepare doors for departure and cross-check.

Arming the Slides

A320:
- Door 1L: Armed by "A", observed by "C"
- Door 1R: Armed by "C", observed by "A"
- Door 2L: Armed by "B", observed by "D"
- Door 2R: Armed by "D", observed by "B"
A321:
- Door 1L: Armed by "A", observed by "C"
- Door 1R: Armed by "C", observed by "A"
- Door 2L: Armed by "E", no observer
- Door 2R: Armed by "E", no observer
- Door 3L: Armed by "D", no observer
- Door 3R: Armed by "D", no observer
- Door 4L: Armed by "B", no observer
- Door 4R: Armed by "B", no observer
A321NEO:
- Door 1L: Armed by "A", observed by "C"
- Door 1R: Armed by "C", observed by "A"
- Door 3L: Armed by "E", no observer
- Door 3R: Armed by "E", no observer
- Door 4L: Armed by "B", observed by "D"
- Door 4R: Armed by "D", observed by "B"

All-Call for Departure

Flight Attendant "A" initiates the All-Call function on the interphone once FWD doors are armed.

Arrival and Deplaning Procedures

Adjust all lights to BRT and make "Prepare Door-Gate Arrival" announcement
Door responsibilities:
- A320:
  - 1L: Disarm by "A", observe by "C"
  - 1R: Disarm by "C", observe by "A"
  - 2L: Disarm by "B", observe by "D"
  - 2R: Disarm by "D", observe by "B"
- A321:
  - 1L: Disarm by "A", observe by "C"
  - 1R: Disarm by "C", observe by "A"
  - 2L: Disarm by "E", observe by n/a
  - 2R: Disarm by "E", observe by n/a
  - 3R: Disarm by "D", observe by n/a
  - 3L: Disarm by "D", observe by n/a
  - 4L: Disarm by "B", observe by n/a
  - 4R: Disarm by "B", observe by n/a
- A321NEO:
  - 1L: Disarm by "A", observe by "C"
  - 1R: Disarm by "C", observe by "A"
  - 3R: Disarm by "E", observe by n/a
  - 3L: Disarm by "E", observe by n/a
  - 4L: Disarm by "B", observe by "D"
  - 4R: Disarm by "D", observe by "B"

"All-Call" Function

Initiated by Flight Attendant "A" after FWD doors are disarmed
Purpose: Verify all doors are disarmed

Departure Procedures

Door responsibilities:
- A320:
  - 1L: Arm by "A", observe by "C"
  - 1R: Arm by "C", observe by "A"
  - 2L: Arm by "B", observe by "D"
  - 2R: Arm by "D", observe by "B"
- A321:
  - 1L: Arm by "A", observe by "C"
  - 1R: Arm by "C", observe by "A"
  - 2L: Arm by "E", observe by n/a
  - 2R: Arm by "E", observe by n/a
  - 3R: Arm by "D", observe by n/a
  - 3L: Arm by "D", observe by n/a
  - 4L: Arm by "B", observe by n/a
  - 4R: Arm by "B", observe by n/a
- A321NEO:
  - 1L: Arm by "A", observe by "C"
  - 1R: Arm by "C", observe by "A"
  - 3R: Arm by "E", observe by n/a
  - 3L: Arm by "E", observe by n/a
  - 4L: Arm by "B", observe by "D"
  - 4R: Arm by "D", observe by "B"

"All-Call" Departure

Initiated by Flight Attendant "A" after FWD doors are armed
Purpose: Verify all doors are armed

Preflight Duties

CSA Briefing:
- Load factor
- Coordinate when boarding will begin
- Discuss any specials (e.g. infants, customers with disabilities, LEOs, etc.)

Special Service Requests (SSR) Codes

Common codes:
- COMT: Comment (final list)
- CSPX: Codeshare Passenger (reservation booked by Volaris)
- PETC: Pet in Cabin
- PPOC: Portable Oxygen Concentrator
- BLND: Blind Passenger
- DEAF: Deaf Passenger
- EXST: Extra Seat
- INFT: Infant
- LANG: Language(s) Spoken
- MAAS: Meet and Assist for customer with cognitive or developmental disability

Special Handling Valet Baggage Tag

Ensure identification tag on the item
Ask passengers to remove important items
Leave the bag in the loading bridge apron

Wheelchair Stowage

Two folding/collapsible wheelchairs allowed in the cabin
First come, first served basis
Subject to size restrictions
Secured with wheelchair straps or placed in wheelchair pouch
Placed in last row D, E, F (or A, B, C for second wheelchair on A320/A321)

Announcements

Delivered in a professional, friendly, and respectful tone
Maintain a clear and constant rate of speech
Announcements should enhance the flight experience, not be an annoyance or distraction

General Boarding

Announced 5 minutes after boarding commences and repeated every 5 minutes until boarding is complete

Turbulence Unsafe (Inflight Service Discontinued)

Announced when the Captain asks Flight Attendants to be seated due to turbulence
Discontinue inflight service until it is safe to resume

Prior to Descent

30 minutes prior to landing, specials to Flight Deck
Close, seal, and secure service carts
Close FlyTab

Initial Descent

Perform seat belt compliance
Collect trash items
Secure galley (Flight Attendants "A" FWD and "B" AFT)
All service items stowed and Atlas and carts locked in place with red latches

Final Descent

Announced before landing/FSB sign on
Refrain from contact with the Flight Deck except for safety-related matters
Sterile Flight Deck, critical phase of flight under 10,000 feet

Arrival Announcement

Variation for flights with connections: ask passengers to remain seated and allow those with connections to deplane first
For flights without connections: welcome passengers to their destination

Final Approach (Landing)

Immediately after landing gear is lowered, all Flight Attendants assume brace position for jumpseat
Perform silent 30-second review (CLUE)
Observe sterile Flight Deck

Arrival (Taxi-In)

Announced after landing/off the main runway
Ask customers to open air vents and close window shades upon arrival during the summer season

Countdown to Departure

60 minutes: Check-in for trip on Crew Web (originating pairings)
50 minutes: Report to gate, conduct briefing with Customer Service Agent (CSA)
40 minutes: Face-to-face confirmation with CSA to ensure all required Flight Attendants are on board and ready for customer boarding
15 minutes: Complete passenger cabin count
10 minutes: Main Cabin Door closed

Departure & Taxi Out

Announce "Prepare Doors-Gate" and "Departure Announcement"
Complete passenger cabin count by age and zone (adults, children, infants)

Passenger Cabin Count Procedure

Provide a complete cabin count by age to the Loadmaster
Include adults, children, and infants in each zone

This quiz covers the procedures for flight attendants during deplaning, including announcements and door checks.

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