FAM 55.25 Passenger Boarding Procedures
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Questions and Answers

How many minutes before departure must Flight Attendants be ready for customer boarding on originating flights?

45 minutes

What is the minimum ground time for A320 flights during staging?

  • 55 minutes
  • 45 minutes (correct)
  • 30 minutes

    • Flight Attendants must remain onboard during the entire boarding and deplaning process. True or False?

    True

    UpFront Plus℠ is an aisle or window seat in row one (1) or two (2) of the aircraft where the middle seat is ____________.

    <p>empty</p> Signup and view all the answers

    Match the following codes with their meanings:

    <p>RSVA = Request Service Animal SVAN = Service Animal Approved WCHC = Wheelchair Needed (Immobile) WCHR = Wheelchair (some stairs/short walks) WCHS = Wheelchair (no stairs/short walks) WCOB = On-Board Wheelchair XXXX = Armed Individual FFFF = Federal Air Marshall PRIO = Board First PRIR = Zone 2 Priority Boarding</p> Signup and view all the answers

    What are some items included in the preflight checklist for Crew Luggage Stowage?

    <p>All of the above</p> Signup and view all the answers

    The primary JUMPSEAT at the AFT A/C Right, outboard location is designated for door ______.

    <p>D</p> Signup and view all the answers

    What are the required Flight Attendant duty items?

    <p>FlyTab/FAM</p> Signup and view all the answers

    What must Flight Attendants ensure before using remote check-in?

    <p>Clear security at the airport of the flight they are operating.</p> Signup and view all the answers

    Flight Attendants must check in via phone in their domicile Crew Room on their first trip of sequence.

    <p>False</p> Signup and view all the answers

    Flight Attendants should meet the aircraft upon arrival and board once general deplaning is completed to assist with A/C ____________.

    <p>tidying</p> Signup and view all the answers

    Match the following special service requests with their codes:

    <p>Pet in Cabin = PETC Blind Passenger = BLND Infant = INFT Meet and Assist for customer with cognitive or developmental disability = MAAS</p> Signup and view all the answers

    How many carry-on items are customers limited to?

    <p>2</p> Signup and view all the answers

    What items are exempted from the carry-on baggage limit?

    <p>food, books, duty-free items, a foot rug, infant/child items, outerwear, mobility aids, a small pillow</p> Signup and view all the answers

    Skateboards are allowed onboard if packed inside a bag.

    <p>True</p> Signup and view all the answers

    When boarding is complete, Flight Attendant 'D' must provide a complete cabin count by ____ to the Loadmaster.

    <p>age</p> Signup and view all the answers

    What must Flight Attendant 'A' announce after receiving the Final Paperwork?

    <p>Boarding complete</p> Signup and view all the answers

    What are the key components of the On-Time Machine Initiative?

    <p>Early Boarding for Headstart Flights, Countdown to Departure, Daily Performance Reports, Flight Communication Cards, Lanyard Cards</p> Signup and view all the answers

    When should customer boarding begin according to the Countdown to Departure timeline?

    <p>40 minutes</p> Signup and view all the answers

    The Main Cabin Door must be closed 15 minutes before departure.

    <p>True</p> Signup and view all the answers

    According to the door responsibilities for an A320, door 2R is observed by __.

    <p>B</p> Signup and view all the answers

    Match the aircraft with the correct safety demonstration positions:

    <p>A320 = A, C, D, B A321 = A, C, E, D, B A321NEO = A, C, E, D, B</p> Signup and view all the answers

    Who secures the AFT galley?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    When does Cabin Lighting switch to 'DIM 1'?

    <p>Compliance Check</p> Signup and view all the answers

    The Seat Belt Sign Off announcement is made after Seat Belt Sign is turned off.

    <p>True</p> Signup and view all the answers

    ____________ is designated by flight time.

    <p>Service</p> Signup and view all the answers

    Match the following items with their corresponding actions:

    <p>Specials to Flight Deck = 30 Minutes Prior to Landing Collect trash items = Initial Descent Close, Seal and Secure Service Carts = Prior to Descent</p> Signup and view all the answers

    What should Flight Attendants do immediately after the landing gear has been lowered during final descent?

    <p>Assume brace position for jumpseat, Perform silent 30-second review, Observe sterile Flight Deck</p> Signup and view all the answers

    Whose responsibility is it to make the 'Prepare Door-Gate Arrival' announcement upon arrival at the gate?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    Flight Attendant 'A' should adjust all lights to BRT upon arrival at the gate. (True/False)

    <p>True</p> Signup and view all the answers

    After deplaning, Flight Attendants assist in the tidying up of the cabin for the next flight by removing trash from ____, seats, and seat pockets.

    <p>floor</p> Signup and view all the answers

    Match the following announcements with the corresponding Flight Attendant responsible:

    <p>General Boarding = Flight Attendant 'B' Prepare Doors-Gate Departure = Flight Attendant 'A' Final Descent (Approach) = Flight Attendant 'B'</p> Signup and view all the answers

    What should Flight Attendant 'A' do during the Extended Tarmac Delay Program?

    <p>Obtain all available information, make announcements to customers every 15 minutes, and coordinate with the CSA to assist misconnecting customers.</p> Signup and view all the answers

    The Tarmac Delay clock starts five (5) minutes after the last customer is ___________.

    <p>boarded</p> Signup and view all the answers

    Flight Attendants should coordinate with the Flight Deck to update passengers on delay status and cause every 15 minutes.

    <p>True</p> Signup and view all the answers

    How many minutes prior to departure must Flight Attendants be ready for customer boarding?

    <p>45 minutes</p> Signup and view all the answers

    Study Notes

    Flight Attendant Duty Items

    • Required duty items:
      • FlyTab/FAM
      • Emergency checklist booklets
      • Crew badge
      • Uniform
      • Working watch
      • Whistle
      • Passport
      • Flashlight
      • Flex cuffs

    Reporting for Duty

    • Crew Web Remote Check-in:
      • Use crew room computer or mobile device
      • Clear security at the airport of the flight
      • Ensure arrival at the gate/aircraft at least 50 minutes prior to departure (30 minutes if deadheading)
    • Check-in procedures:
      • 1 hour prior to departure: sign in to CrewWeb, check v-file, company communications, and "Must Read" memos
      • 55 minutes prior to departure: check in with Captain, attend Crew Briefing, and begin pre-flight duties
      • 50 minutes prior to departure: report to the gate/aircraft

    Preflight Duties

    • Crew Briefing:
      • Introductions
      • Standard Brief (SOPs, Flight Attendant Manual, Compliance, etc.)
      • Aircraft and gate information
      • Time consideration
      • Weather/Turbulence
      • Security items
    • Preflight Checklist:
      • All Flight Attendants:
        • Assist with A/C tidying
        • Security search (as necessary)
        • Stow crew luggage
      • Position-specific duties (e.g. "A" checks FWD, "B" checks AFT, etc.)

    Jumpseat Locations

    • A320:
      • "A" Primary: outboard (door)
      • "A" Secondary: PAX seat 1C
      • "B" Primary: AFT A/C Left, outboard (door)
      • "B" Secondary: AFT forward-facing (swivel) jumpseat
      • "C" Primary: inboard (aisle)
      • "C" Secondary: PAX seat 1D
      • "D" Primary: AFT A/C Right, outboard (door)
      • "D" Secondary: AFT A/C Right, inboard (aisle)
    • A321:
      • "A" Primary: FWD outboard (door)
      • "A" Secondary: PAX seat 1C
      • "B" Primary: AFT A/C Left, outboard (door)
      • "B" Secondary: AFT A/C Right, inboard (aisle)
      • "C" Primary: FWD inboard (aisle)
      • "C" Secondary: PAX seat 1D
      • "D" Primary: AFT A/C Right, outboard (door)
      • "D" Secondary: AFT A/C Right, inboard (aisle)
      • "E" Primary: 2L door
      • "E" Secondary: PAX seat 13A
    • A321NEO:
      • "A" Primary: FWD outboard (door)
      • "A" Secondary: PAX seat 1C
      • "B" Primary: AFT lavatory door
      • "B" Secondary: AFT A/C Right, inboard (aisle)
      • "C" Primary: FWD inboard (aisle)
      • "C" Secondary: PAX seat 1D
      • "D" Primary: AFT A/C Right, outboard (door)
      • "D" Secondary: AFT A/C Right, inboard (aisle)
      • "E" Primary: 3R door
      • "E" Secondary: PAX seat 29F

    Passenger Boarding

    • Staged Flights:
      • Customers staged in loading bridge for flights with short turnaround/minimum ground time
      • Staging does not occur if security search is required or loading bridge temperature is too hot or cold
    • Standard Boarding (Non-Staged Flights):
      • CSA conducts face-to-face confirmation with FA "A" to verify all FAs are on the aircraft and ready to begin customer boarding
      • FA "A" advises CSA all FAs are onboard and ready to begin boarding

    Closing the Main Cabin Door

    • The Main Cabin Door must remain fully open whenever the aircraft is parked at the gate, the jet bridge is connected, and the crew is onboard
    • If customers attempt to board the aircraft while Flight Attendants are completing their pre-flight checks, kindly ask them to wait in the jet bridge### Pre-Flight Duties
    • Do not close the Main Cabin Door (MCD) as customers may attempt to open it, causing damage to the aircraft.
    • Greet and smile at passengers during boarding.
    • Monitor carry-on bags and assist with stowage.
    • Ensure Child Restraint Systems (CRS) are in place.
    • Check seat locations.

    Passenger Boarding Procedures

    • Boarding order:
      • Special Needs (wheelchair assistance, additional time, or accessibility equipment)
      • Diamond Members
      • "Board First" passengers
      • Gold and Platinum Members
      • Zone 1 (carry-on bag customers)
      • Military/Family/Extra Time Boarding
      • Silver Members
      • Zone 2 (Premium seats, including exit rows, and Priority Boarding passengers)
      • Zone 3 (customers seated behind exit rows)
      • Zone 4 (customers seated between Premium seats and exit rows)
      • Final Boarding (if needed)
    • Boarding Federal Air Marshals (FAMs) can be done in three ways: pre-boarding, split-boarding, or boarding during general customer boarding.

    Flight Attendant Cabin Coverage

    • All Flight Attendants must remain on board during boarding and deplaning.
    • Flight Attendants can step off the aircraft if they stay within the vicinity of the door.
    • The minimum number of Flight Attendants required on board during a thru flight is based on the aircraft type.

    Fueling Procedures

    • Assume the aircraft is being fueled at all times and follow applicable fueling procedures.
    • During boarding or deplaning, all Flight Attendants must be on board, stationed near their exit.
    • Ensure the area around at least one secondary exit remains clear and unobstructed during fueling.
    • If fueling with a minimum crew on board, the main cabin door (1L) must remain open with jet bridge or stair access.

    Carry-on Baggage

    • Customers are limited to two carry-on items: a personal item and a carry-on bag.
    • Exempted items include food, books, duty-free items, a foot rug, infant/child items, outerwear, mobility aids, and a small pillow.
    • Items must fit in overhead bins or under seats.

    Passenger Deplaning

    • Remind customers to take their boarding pass or ID.
    • Note the customer's name if they don't return.
    • If a customer doesn't return, give the name to the Customer Service Agent (CSA) and remove their baggage.

    Gate-Checked Baggage

    • Tags are provided by the CSA.
    • Remind customers to remove keys, medication, money, jewelry, lithium batteries, and valuables.
    • Tagged bags go in the jetway.
    • Essentials go to the arrival gate, otherwise to baggage claim.

    Announcements

    • Announcements are to be delivered as written in the FAM.
    • Maintain a professional, friendly, and respectful tone.
    • Pronounce each word clearly and distinctly.
    • Keep the rate of speech constant and slower than normal.

    Exit Row Seating

    • Seating criteria: 15 years of age, read, speak, and understand English, physically willing and able to assist in an emergency, and no other responsibilities on board.

    Exit Briefing

    • Brief passengers in exit rows and ask if they are willing and able to assist in an emergency.
    • Review the safety information card and answer any questions.

    Passenger Cabin Count Procedure

    • Once boarding is complete, Flight Attendant "D" provides a cabin count by age to the Loadmaster.
    • The count includes adults, children, and infants.

    Special Care Briefing

    • If needed, a customer may receive a special care briefing, which includes where to exit, when to exit, and how the flight attendant can help them.### On-Time Machine Initiative
    • Launched in 2023 to celebrate and reinforce commitment to punctuality
    • Empowers every team member to ensure reliability and excellence
    • Key components:
      • Early Boarding for Headstart Flights
      • Countdown to Departure
      • Daily Performance Reports
      • Flight Communication Cards
      • Lanyard Cards

    Countdown to Departure

    • 60 minutes: Check-in for trip on Crew Web (originating pairings)
    • 50 minutes: Report to gate, conduct briefing with Customer Service Agent (CSA)
    • 40 minutes (45 minutes for headstart flights): Face-to-face confirmation with CSA, customer boarding begins
    • 15 minutes (20 minutes for headstart flights): Complete passenger cabin count, prepare for Main Cabin Door closing
    • 10 minutes: Main Cabin Door closed

    Departure and Taxi Out

    • Prepare Doors-Gate Departure Announcement
    • After Captain tells Flight Attendant “A” to shut the door and “A” ensures Flight Deck door is closed
    • Flight Attendant “A” will initiate the All-Call function on the interphone

    Door Responsibilities

    • A320: “A” arms 1L, “C” arms 1R, “B” arms 2L, “D” arms 2R
    • A321: “A” arms 1L, “C” arms 1R, “E” arms 2L, “D” arms 2R, “B” arms 3R
    • A321NEO: “A” arms 1L, “C” arms 1R, “E” arms 3R, “D” arms 3L, “B” arms 4L

    All-Call Departure

    • Flight Attendant “A” initiates All-Call function on interphone
    • Each Flight Attendant station will confirm door is armed
    • Flight Attendant “A” will visually verify doors armed via the FAP and say “All Doors Verified”

    Securing the Cabin

    • Doors are armed and cross-checked
    • Lavatories clear
    • “A” calls the Flight Deck, “Cabin is secure”
    • Safety Demonstration

    Safety Demonstration

    • Conducted before takeoff
    • Flight Attendant “B” will perform the safety demonstration
    • Positions for A320, A321, and A321NEO

    Cabin Compliance Check

    • Ensure seat belts are fastened
    • Seat back and tray table in upright and locked position
    • Carry-on bags stowed
    • Seat back pockets free of personal/service items
    • Lavatories vacant and doors closed (FWD only locked)
    • Small hand-held electronic devices secured or stowed
    • Exit door port hole window shades remain open

    Cabin Lighting

    • Phase of Flight: Boarding, Taxi, Takeoff, In-flight, Landing, Compliance Check
    • Window, Ceiling, and Galley lighting settings
    • Exception for Red Eye flights

    Pushback and Takeoff

    • Occasionally, there may be a return to the gate and/or the jetway may be returned briefly to the entry door
    • Stop and do not respond without stopping to think
    • Pushback – second time

    Flight Attendant Brace Positions

    • During takeoff and landing, assume a brace position to reduce injury
    • AFT-facing jumpseat: shoulder harness and seat belt securely fastened, feet flat on the floor, head resting on seatback, hands in lap
    • FWD-facing jumpseat: shoulder harness and seat belt securely fastened, feet flat on the floor, chin resting on chest, hands in lap

    Sterile Flight Deck

    • Critical phase of flight: under 10,000 feet, approximately 10 minutes
    • FSB sign cycles
    • Refrain from contacting the Flight Deck except for safety-related matters

    In-Flight

    • After Takeoff Announcement: unlock FWD lavatory, set light per Cabin Lighting Chart
    • Prepare for service, assist with customer needs, pass through cabin every 15 minutes, and check lavatories every 60 minutes
    • Service starts per ISSG 20 minutes after takeoff, but only commences if it is safe
    • All service starts FWD and moves AFT, trash cart used for first pick-up, carts never left unattended

    In-flight Service Discontinued

    • Fasten Seat Belt sign has been turned on
    • Captain has asked Flight Attendants to be seated due to turbulence
    • Service will be discontinued until it is safe to resume

    Readstart/Originating Flights

    • Originating flights have a specific departure time constraint: they must depart before 1000.
    • The first flight of the day is considered an originating flight.
    • Flight Attendants have a preflight preparation timeline: they must be ready for customer boarding 45 minutes prior to departure.
    • This preparation timeline is 5 minutes earlier than the standard flight preparation timeline.

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