HRM Chapter 8 Quiz

Study Notes

There are various types of training that can be used to engage employees, including orientation, in-house, mentorship, and external training.
The type of training utilized depends on the amount of resources available for training, the type of company, and the priority the company places on training.
Companies like The Cheesecake Factory make training a high priority, spending an average of $2,000 per hourly employee, which has paid off with a 15% lower turnover rate than the industry average.

On-the-job coaching involves assigning an employee to a more experienced employee or manager to learn the skills needed for the job.
Mentor training delivery method is similar to on-the-job coaching but focuses more on ongoing employee development.
Brown bag lunch training is an informal delivery method that can involve personal development and specific job-related skills.
Web-based training is any type of training delivered using technology and can include synchronous and asynchronous training methods.
Job shadowing involves on-the-job training, where an employee learns skills by watching someone more experienced.
Job swapping training delivery may be used to motivate employees and allow them to develop new skills.

International assignment training is necessary for employees moving overseas or working overseas, with up to 40% of international assignments terminated early due to a lack of international training.
Topics included in this type of training are cultural differences and similarities, insight into daily living, social norms and etiquette, and communication training.

Soft skills refer to personality traits, social graces, communication, and personal habits used to characterize relationships with other people.
Soft skills training can include how to answer the phone, how to be friendly and welcoming to customers, and sexual harassment and ethics training.
Soft skills are essential in retail or restaurant environments, where they are used in every interaction with customers.

Professional training is a type of training required to stay up to date in one's own professional field, such as tax laws changing often.
Examples of professional training include yearly certifications for accountants, lawyers, and personal fitness trainers.
Legal training might include sexual harassment law training and discrimination law training.
Failure to provide proper training can result in costly fines, as seen in the case of Massachusetts General Hospital.

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