Conflict Management Quiz for Law Enforcement Personnel
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Questions and Answers

Which course teaches conflict management skills to the Las Angeles Police Department (LAPD) personnel?

  • Conflict Prevention for Law Enforcement Personnel
  • Conflict Resolution for Law Enforcement Personnel
  • Conflict Management for Law Enforcement Personnel (correct)
  • Conflict Intervention for Law Enforcement Personnel

    • What is the impact of workplace conflicts on LAPD supervisors and managers?

  • Increased investigative time (correct)
  • Improved employee morale
  • Enhanced organizational reputation
  • Decreased job satisfaction

    • Why is understanding how to manage internal conflict a top priority for the Department?

  • To enhance employee well-being
  • To establish a partnership with Pepperdine University
  • To improve command staff officers' skill set
  • To reduce workplace conflicts (correct)

    • Which skill should supervisors utilize to interrupt the defend-attack spiral and re-engage in meaningful negotiations?

    <p>Verbal De-Escalation</p> Signup and view all the answers

    What is the purpose of refraining technique in conflict resolution?

    <p>All of the above</p> Signup and view all the answers

    Which conflict resolution technique aligns with emotional intelligence competencies such as self-awareness and empathy?

    <p>Conflict Coaching</p> Signup and view all the answers

    When should supervisors resort to negative discipline in conflict resolution?

    <p>When positive disciplinary means are not feasible</p> Signup and view all the answers

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