Podcast
Questions and Answers
What does 'avoiding' a conflict generally mean?
What does 'avoiding' a conflict generally mean?
When is 'imposing' a suitable conflict resolution strategy?
When is 'imposing' a suitable conflict resolution strategy?
Which of these statements best describes 'adapting' in a conflict?
Which of these statements best describes 'adapting' in a conflict?
What usually results from a 'compromising' strategy?
What usually results from a 'compromising' strategy?
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What is a central goal of 'mediation' in a conflict?
What is a central goal of 'mediation' in a conflict?
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Which method is best when a problem is trivial or you need to step back?
Which method is best when a problem is trivial or you need to step back?
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Who usually uses the strategy of 'imposing' a decision?
Who usually uses the strategy of 'imposing' a decision?
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What can be a potential drawback of the 'adapting' strategy?
What can be a potential drawback of the 'adapting' strategy?
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Compromising involves both parties:
Compromising involves both parties:
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Mediation needs to be useful:
Mediation needs to be useful:
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Which conflict resolution strategy involves both parties settling for a position between their initial demands?
Which conflict resolution strategy involves both parties settling for a position between their initial demands?
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In which situation is 'avoiding' a suitable conflict resolution strategy?
In which situation is 'avoiding' a suitable conflict resolution strategy?
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What is the primary goal of using mediation as a conflict resolution strategy?
What is the primary goal of using mediation as a conflict resolution strategy?
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Which strategy results in both parties giving something up during a negotiation?
Which strategy results in both parties giving something up during a negotiation?
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When a manager makes an immediate decision to resolve a dispute, which strategy are they using?
When a manager makes an immediate decision to resolve a dispute, which strategy are they using?
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What is a key characteristic of the 'adapting' strategy in conflict resolution?
What is a key characteristic of the 'adapting' strategy in conflict resolution?
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In a situation where two colleagues have opposing views, which strategy would a mediator most likely use?
In a situation where two colleagues have opposing views, which strategy would a mediator most likely use?
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Which of these statements about 'compromising' is true?
Which of these statements about 'compromising' is true?
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If a company changes its policies and employees must accept them despite their unhappiness, which strategy is being applied?
If a company changes its policies and employees must accept them despite their unhappiness, which strategy is being applied?
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Which of the following statements about 'imposing' is generally correct?
Which of the following statements about 'imposing' is generally correct?
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Which type of conflict occurs when team members are unclear about their job roles?
Which type of conflict occurs when team members are unclear about their job roles?
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Conflicts of interest occur when different departments in a company share the same objectives.
Conflicts of interest occur when different departments in a company share the same objectives.
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Conflicts that arise from individuals not sharing the same _____ can create tension in a workplace.
Conflicts that arise from individuals not sharing the same _____ can create tension in a workplace.
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What type of conflict involves competition for power between individuals of the same rank?
What type of conflict involves competition for power between individuals of the same rank?
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Match the following types of conflicts with their description:
Match the following types of conflicts with their description:
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Match the following types of conflict with their correct descriptions:
Match the following types of conflict with their correct descriptions:
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Conflicting values occur when people share the same beliefs.
Conflicting values occur when people share the same beliefs.
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What type of conflict occurs when two individuals want the same position in a team?
What type of conflict occurs when two individuals want the same position in a team?
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Organizational conflicts only happen between employees of the same level.
Organizational conflicts only happen between employees of the same level.
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Study Notes
Conflict Management Strategies
- Avoiding: Ignoring the problem, suitable for minor conflicts or when needing to protect oneself.
Conflict Management Strategies - Further Explanation
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Imposing: A quick decision made by someone in authority (e.g., a manager).
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Adapting: Accepting a new situation, even if it isn't ideal. Can lead to prolonged conflict.
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Compromising: Finding a middle ground, often achieved through negotiation.
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Mediation: Seeking a win-win solution through understanding both sides' needs.
Conflict Types in Organizations
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Conflicting Values: Occur when people have different beliefs or values. These conflicts are common and unavoidable.
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Role Conflicts: Occur when team members are unclear about their job responsibilities or where their authority ends. This often happens when descriptions are vague.
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Organizational Conflicts: These arise from limited resources shared between departments, or differences in completing tasks or deadlines.
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Conflict of Interest: Different departments within a company may have differing goals, leading to disagreements.
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Power Struggles: Competition for power within a company, between individuals at the same level.
Matching Exercise
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Instructions: Match the conflict type with its description.
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Conflict Types:
- Conflicting Values
- Role Conflicts
- Organizational Conflicts
- Conflict of Interest
- Power Struggles
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Descriptions:
- People disagreeing on important beliefs or principles.
- Team members not knowing their exact roles or responsibilities.
- Departments needing the same resources but having different needs.
- Departments disagreeing on company objectives.
- People at the same level competing for power.
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Answers:
- Conflicting Values - People disagreeing on important beliefs or principles.
- Role Conflicts - Team members not knowing their exact roles or responsibilities.
- Organizational Conflicts - Departments needing the same resources but having different needs.
- Conflict of Interest - Departments disagreeing on company objectives.
- Power Struggles - People at the same level competing for power.
Fill-in-the-Gaps Exercise
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Instructions: Complete the sentences.
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Sentences:
- When a decision needs to be made quickly, the best strategy is __________.
- __________ is appropriate when the problem is small or you need time to reflect.
- A negotiation often results in __________, where both sides give up something.
- __________ helps find a win-win solution that benefits both sides.
- Accepting a situation without being fully satisfied is called __________.
- When two departments have different objectives, this is called a __________.
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Answers:
- Imposing
- Avoiding
- Compromising
- Mediation
- Adapting
- Conflict of Interest
Scenario-Based Exercise
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Instructions: Choose the best strategy and conflict type for each scenario.
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Scenarios:
- Two employees argue over a project. A manager assigns the task immediately. (Conflict Type: Power Struggle, Strategy: Imposing)
- A team disagrees on problem-solving; they meet with a mediator. (Conflict Type: Role Conflict, Strategy: Mediation)
- A minor disagreement about a logo colour; no one wants to confront it. (Conflict Type: Conflicting Values, Strategy: Avoiding)
- Conflict parties give up part of their demands. (Conflict Type: Organizational Conflict, Strategy: Compromising)
- Company changes policies causing employee dissatisfaction (Conflict Type: Role Conflict, Strategy: Adapting)
Role-Playing Activity
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Instructions: Act out situations, choose best strategy, and explain your reasoning.
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Situations:
- Students needing the same library computer.
- Tight deadline, disagreeing team member.
- Company changing work hours, disagreements.
- Colleagues with different task completion methods.
True or False Exercise
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Instructions: Indicate if statements are true or false.
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Statements:
- Avoiding is useful when a quick decision is needed. (False)
- Imposing can only be done by management. (False - although common)
- Adapting makes everyone happy in the long term. (False)
- Compromising usually happens after negotiation. (True)
- Mediation ignores the needs of one side. (False)
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Description
Test your understanding of conflict management strategies with this matching exercise. You will match various strategies such as avoiding, imposing, adapting, compromising, and mediation to their correct definitions. This quiz is essential for anyone looking to enhance their conflict resolution skills.
