Podcast
Questions and Answers
Conflicts can negatively impact a business and its employees, resulting in lack of ______.
Conflicts can negatively impact a business and its employees, resulting in lack of ______.
motivation
Conflicts can negatively impact a business and its employees, resulting in reduction in ______.
Conflicts can negatively impact a business and its employees, resulting in reduction in ______.
productivity
According to the University of Wisconsin-Madison, conflict refers to a ______ through which parties perceive a threat to their needs.
According to the University of Wisconsin-Madison, conflict refers to a ______ through which parties perceive a threat to their needs.
disagreement
In the workplace, interpersonal conflicts often happen among ____.
In the workplace, interpersonal conflicts often happen among ____.
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A conflict can be ______ differently by each individual.
A conflict can be ______ differently by each individual.
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A conflict arises because there is a threat to one's ____, interests, or concerns.
A conflict arises because there is a threat to one's ____, interests, or concerns.
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Conflicts are rooted in three major groups of factors: situational factors, _____ factors, and personal factors.
Conflicts are rooted in three major groups of factors: situational factors, _____ factors, and personal factors.
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Work-related stress is the most common _____ factor which contributes to conflicts.
Work-related stress is the most common _____ factor which contributes to conflicts.
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Common contributors to work stress include working in a highly _____ environment.
Common contributors to work stress include working in a highly _____ environment.
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Concerns over job _____ can also contribute to work-related stress.
Concerns over job _____ can also contribute to work-related stress.
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When diversity is mentioned, people are usually referring to race, ______, gender, or age differences.
When diversity is mentioned, people are usually referring to race, ______, gender, or age differences.
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A person's class, religion, and educational _____ also contribute to the understanding of diversity.
A person's class, religion, and educational _____ also contribute to the understanding of diversity.
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A person's conflict management style refers to an individual's preferred way to _____ to a conflict.
A person's conflict management style refers to an individual's preferred way to _____ to a conflict.
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Styles of handling conflict are classified based on two dimensions: assertiveness and ______.
Styles of handling conflict are classified based on two dimensions: assertiveness and ______.
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A competitive style is _____ in assertiveness and _____ in cooperativeness.
A competitive style is _____ in assertiveness and _____ in cooperativeness.
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People who prefer a ______ style try to 'split the difference' to reach an agreement in the middle.
People who prefer a ______ style try to 'split the difference' to reach an agreement in the middle.
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Unlike the compromising style, the _____ style encourages both parties to work effectively to fully meet their goals.
Unlike the compromising style, the _____ style encourages both parties to work effectively to fully meet their goals.
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A collaborative attitude, active listening, and _____ language are three tools to help people resolve the problem.
A collaborative attitude, active listening, and _____ language are three tools to help people resolve the problem.
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A collaborative attitude describes a positive mindset of which disputing parties take efforts to build or maintain a healthy _____ with each other.
A collaborative attitude describes a positive mindset of which disputing parties take efforts to build or maintain a healthy _____ with each other.
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Good listening skills go beyond the ability to pay attention, maintain ____ ____ and eliminate distractions.
Good listening skills go beyond the ability to pay attention, maintain ____ ____ and eliminate distractions.
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While negative language focuses on problems, positive language leads to ____.
While negative language focuses on problems, positive language leads to ____.
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In conflict resolution, one can use the _____ technique to create a constructive viewpoint for the situation.
In conflict resolution, one can use the _____ technique to create a constructive viewpoint for the situation.
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Third party intervention describes a phase in the conflict resolution process where a neutral outsider gets involved to help the ______ parties solve the problem.
Third party intervention describes a phase in the conflict resolution process where a neutral outsider gets involved to help the ______ parties solve the problem.
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There are three basic forms of intervention: facilitation, mediation and ______.
There are three basic forms of intervention: facilitation, mediation and ______.
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______ is used when parties believe they can reach a solution, but need a third party to manage the process.
______ is used when parties believe they can reach a solution, but need a third party to manage the process.
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An arbitrator makes a final ______ based on the information gathered.
An arbitrator makes a final ______ based on the information gathered.
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It is important for a mediator to treat everybody in the disputing parties equally and fairly. A mediator's _____ attitude is key for successful conflict management.
It is important for a mediator to treat everybody in the disputing parties equally and fairly. A mediator's _____ attitude is key for successful conflict management.
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What is a conflict?
What is a conflict?
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What is power in the context of conflict?
What is power in the context of conflict?
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What is trust?
What is trust?
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What is personality?
What is personality?
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What is a conflict management style?
What is a conflict management style?
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What is a collaborative attitude?
What is a collaborative attitude?
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What does reframing mean?
What does reframing mean?
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What does third-party intervention mean?
What does third-party intervention mean?
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What is a facilitator?
What is a facilitator?
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What is a mediator?
What is a mediator?
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What is an arbitrator?
What is an arbitrator?
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Collaborative is the most effective conflict management style.
Collaborative is the most effective conflict management style.
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Conflict caused by _____ _____ could be between two employees with different personalities.
Conflict caused by _____ _____ could be between two employees with different personalities.
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Study Notes
Conflict Management Overview
- Conflicts pose costs to businesses, negatively affecting motivation, productivity, and leading to employee turnover.
- Conflict arises when parties perceive a threat to their needs, interests, or concerns, often leading to misunderstandings.
Interpersonal Conflict in the Workplace
- Commonly occurs between coworkers, supervisors and subordinates, or customers and staff.
- Different perceptions among individuals contribute to the initiation of conflict.
Factors Contributing to Conflict
- Conflicts can stem from situational, personal, and relational factors.
- Work-related stress is a major situational contributor to interpersonal conflicts.
Work Stressors
- High-pressure environments and job security concerns are significant contributors to work-related stress.
- Stress can escalate conflicts and affect overall workplace morale.
Understanding Diversity
- Diversity encompasses not only race and ethnicity but also gender, age, class, religion, and educational background.
- Recognizing the broad set of characteristics that define diversity is crucial in conflict management.
Conflict Management Styles
- Individuals have preferred ways to respond to conflicts, categorized into five distinct styles based on assertiveness and cooperativeness.
- The competitive style is high in assertiveness but low in cooperativeness, while compromising seeks middle ground through concession.
Collaborative Conflict Resolution
- A collaborative style aims for both parties to meet their goals fully, contrasting with the compromising style that requires concessions.
- Tools for effective conflict resolution include a collaborative attitude, active listening, and positive language.
Effective Communication Skills
- Good listening skills involve maintaining eye contact and minimizing distractions.
- Positive language focuses on solutions rather than problems, fostering a constructive environment.
Techniques in Conflict Resolution
- Reframing aids in presenting a situation from a positive perspective and helps change the dynamic of the conflict.
- Third-party intervention involves a neutral outsider assisting disputing parties in resolving issues.
Types of Third-Party Interventions
- Facilitation, mediation, and arbitration are the three basic forms of third-party intervention.
- A facilitator manages the negotiation process while a mediator clarifies situations and helps decide solutions.
Roles of Third Parties
- An arbitrator has the authority to make a final decision after hearing both sides and reviewing evidence.
- Mediators must maintain an unbiased attitude to foster trust and ensure fairness in conflict resolution.
Key Terms and Definitions
- Conflict: Perceived threat to needs, interests, or concerns.
- Power: Control or influence over others through ability to act.
- Trust: Confidence in someone's reliability and abilities.
- Personality: Distinct characteristics of individuals that can lead to conflicts.
- Collaborative Attitude: Efforts made to build and maintain healthy relationships during conflicts.
Final Thoughts
- Understanding and navigating conflict management styles is essential for cultivating a harmonious workplace.
- Emphasizing collaborative approaches and awareness of individual differences can significantly improve conflict resolution outcomes.
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Description
Test your knowledge on key terms and concepts related to conflict management. This quiz features flashcards that cover vital vocabulary such as motivation, productivity, and disagreement. Perfect for students and professionals looking to enhance their understanding of conflict resolution in organizations.
