Communication and Conflict Management
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Questions and Answers

What is 'serial arguing' characterized by?

  • Unresolved conflicts manifesting over multiple interactions (correct)
  • The quick resolution of conflicts
  • A single argument leading to a resolution
  • Avoidance of discussing any conflict

    • Which emotion is NOT mentioned as fueling escalation in conflict?

  • Fear (correct)
  • Anger
  • Hurt
  • Frustration

    • What interaction process is mentioned as contributing to conflict escalation?

  • Collaboration
  • Reciprocity (correct)
  • Compromise
  • Neglect

    • How do parties engaging in overly rigid avoidance typically respond to potential conflicts?

    <p>They avoid acknowledging the conflict altogether.</p> Signup and view all the answers

    Which of the following processes is associated with the attribution of fault in conflicts?

    <p>Social cognitive processes</p> Signup and view all the answers

    What can be a consequence of bringing up a conflict in an interpersonal relationship?

    <p>It may escalate tensions and frustration.</p> Signup and view all the answers

    In what context is 'serial arguing' commonly found?

    <p>In many types of relationships and conflicts</p> Signup and view all the answers

    What role does differentiation play in conflict resolution?

    <p>It surfaces disagreements for resolution.</p> Signup and view all the answers

    Which statement best describes a response typical of someone who is avoiding conflict?

    <p>They use ambiguous language regarding the conflict.</p> Signup and view all the answers

    What is a potential negative outcome of differentiation in conflict situations?

    <p>It can lead to highly personalized hostilities.</p> Signup and view all the answers

    What did Baxter and colleagues identify as a characteristic of 'Escalatory Conflict'?

    <p>It involves increasing emotional intensity over stages.</p> Signup and view all the answers

    According to the content, what must parties do to resolve their disagreements effectively?

    <p>Generate ideas that resolve tensions between contrasts.</p> Signup and view all the answers

    How does differentiation impact a group's awareness of conflict?

    <p>It enhances awareness of unresolved disagreements.</p> Signup and view all the answers

    What is described as 'malevolent cycling' in the context of conflict?

    <p>Escalating personal conflicts that stray from issues.</p> Signup and view all the answers

    What is the effect of unresolved disagreements according to the content?

    <p>They create a sense of urgency for resolution.</p> Signup and view all the answers

    What can lead to increased tensions and negative outcomes in group dynamics?

    <p>The process of differentiation itself.</p> Signup and view all the answers

    What is necessary for a sailboat to move against the wind?

    <p>Tacking</p> Signup and view all the answers

    When managing conflict interaction, what two extremes must be balanced?

    <p>Escalation and avoidance</p> Signup and view all the answers

    What is often the misconception about a person who consistently causes conflicts?

    <p>They are inherently difficult</p> Signup and view all the answers

    What does it mean when interaction is said to have a 'mind of its own'?

    <p>It feels out of control at times</p> Signup and view all the answers

    What can mislead individuals about the nature of conflicts with others?

    <p>Generalizing behaviors as personality traits</p> Signup and view all the answers

    Why is managing conflict interaction considered challenging?

    <p>It's often driven by external influences</p> Signup and view all the answers

    What approach might people take to simplify the understanding of conflict?

    <p>Creating rules of thumb</p> Signup and view all the answers

    What does effective conflict management require individuals to do?

    <p>Engage in cooperative dialogue</p> Signup and view all the answers

    What is a potential consequence of the inflexible approach to conflict management?

    <p>It may prompt a competitive stance from the other party.</p> Signup and view all the answers

    Why is understanding conflict interaction important in conflict management?

    <p>It helps redirect interactions in positive directions.</p> Signup and view all the answers

    What has been the state of knowledge regarding human interaction over the past decades?

    <p>It has rapidly expanded but remains unpredictable.</p> Signup and view all the answers

    What approach should be avoided when trying to resolve conflicts?

    <p>Using strategies based solely on manipulation.</p> Signup and view all the answers

    What do scholars from various fields aim to achieve regarding human interaction?

    <p>They focus on understanding specific dynamics of interactions.</p> Signup and view all the answers

    What method is recommended to manage conflict effectively?

    <p>Recognizing and adapting to the evolving nature of conflict.</p> Signup and view all the answers

    What is a characteristic of the current understanding of human interaction?

    <p>It involves many unknown elements and is still evolving.</p> Signup and view all the answers

    What is meant by the term 'climate' in the context of conflict interaction?

    <p>The immediate context and interpretations of the situation.</p> Signup and view all the answers

    Which of the following factors is NOT relevant to how context shapes conflict interaction?

    <p>The social media influence on public perception.</p> Signup and view all the answers

    What is likely NOT a part of effective conflict management?

    <p>Sticking to one unchanging strategy.</p> Signup and view all the answers

    How does previous history influence conflict interaction?

    <p>It affects how parties act based on past experiences.</p> Signup and view all the answers

    What is the significance of punctuating the beginning and ending of conflict?

    <p>It influences what matters are emphasized in the conflict.</p> Signup and view all the answers

    What do normative systems in organizations contribute to conflict?

    <p>They establish guidelines for conflict resolution.</p> Signup and view all the answers

    Which aspect does Property 4 emphasize in relation to conflict interaction?

    <p>The influence of context in shaping interaction.</p> Signup and view all the answers

    Why is the unfolding situation referred to as 'climate'?

    <p>It indicates how parties perceive the interaction.</p> Signup and view all the answers

    What role does informal punctuation of conflict play in interactions?

    <p>It guides what issues are perceived as important.</p> Signup and view all the answers

    What is necessary for constructive conflict resolution according to many social scientists?

    <p>A balanced distribution of power</p> Signup and view all the answers

    What often occurs when individuals have resources and the skills to utilize them effectively?

    <p>Their power increases and reinforces itself</p> Signup and view all the answers

    What must weaker parties do to maintain a constructive direction in a conflict?

    <p>Increase their power</p> Signup and view all the answers

    Why is the process of balancing power considered tricky?

    <p>It goes against natural inclinations</p> Signup and view all the answers

    What is the result of trying to ignore power differences in conflict situations?

    <p>Increased tension and influence of power</p> Signup and view all the answers

    What happens when power is shared between conflicting parties?

    <p>It may lead to sharper conflicts</p> Signup and view all the answers

    How can stronger parties contribute to a balanced power dynamic?

    <p>By sharing their power or avoiding its abuse</p> Signup and view all the answers

    What does the phrase 'power begets power' imply?

    <p>Those with power gain more power over time.</p> Signup and view all the answers

    Study Notes

    Communication and Conflict

    • Conflicts are best understood as a form of interaction
    • Conflict interaction has a differentiation phase followed by an integration phase
    • Differentiation involves raising issues, clarifying positions, and acknowledging differences
    • Differentiation helps parties gain better understanding of issues and perspectives
    • Successful differentiation is necessary for constructive conflict management
    • Differentiation can spiral into destructive conflicts if parties do not manage it effectively
    • Avoidance of conflict is also a destructive form of management, leading to unresolved issues

    Effective Conflict Management

    • A model of conflict interaction as a "balancing act" is presented
    • Effective management requires understanding the differences in positions and interests
    • Moving toward a mutually acceptable integrative solution requires careful articulation and understanding of differences
    • Management requires insight into negative forces that push conflict in an undesirable direction, and taking the necessary steps to control it

    Moving Through Differentiation and Integration

    • Differentiation can be intense due to seemingly irreconcilable differences and negative emotions
    • Avoiding escalation and suppression are crucial; parties must move towards integration
    • Integration involves acknowledging commonalities and shared goals
    • Differentiation may lead to personalizing conflict and blame, which is a part of the process, as issues are clarified

    Recognizing Destructive Cycles

    • Recognizing destructive conflict cycles is a key conflict management skill
    • Identifying concrete symptoms that signal escalation or avoidance is essential to intervene and steer conflict interaction in the right direction
    • Conflict symptoms include a marked decrease in commitment to solving the problem, quick acceptance of solutions, avoidance of controversial issues; and heightened tension/hostility

    Tackling Conflict

    • Managing conflict is like tacking a sailboat to move against the wind
    • Effective management requires navigating between escalation and avoidance
    • Recognizing and properly engaging with negative emotions and destructive patterns is essential
    • Differentiating effectively leads to a clear understanding, better solutions, and a stronger possibility of moving forward

    Properties of Conflict Interaction

    • Five properties are presented for understanding conflict interaction
    • First, conflict is built and sustained by moves and countermoves within an interaction
    • Second, patterns of behavior in this interaction tend to continue repeating themselves
    • Third; conflict interaction influences and is influenced by relationships
    • Fourth, context greatly impacts conflict interaction
    • Fifth and finally, conflict interaction is always punctuated

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    Related Documents

    Chapter 1 Communication and Conflict PDF

    Description

    This quiz explores the dynamics of conflict interaction, emphasizing the differentiation and integration phases. It examines effective conflict management strategies by understanding and articulating differences in positions and interests. Test your knowledge on how constructive and destructive management can shape relationships.

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