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HCA 301: Conflict Resolution Strategies

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Questions and Answers

What is the primary purpose of feedback?

To praise someone's actions or motives

To criticize someone's actions or motives

To provide a negative judgment on the situation

To inform and motivate the person to change (correct)

What is the typical response to criticism?

Motivation to change

Indifference

Pleasure and pride

Defensiveness (correct)

What is the difference between criticism and feedback?

Feedback is an opinion, while criticism is a fact

Feedback is a negative judgment, while criticism is a positive judgment

Feedback is a positive judgment, while criticism is a negative judgment

Feedback is objective, while criticism is subjective (correct)

What is the effect of sincere praise on a person?

It makes them feel good and can be motivating Signup and view all the answers

What is a key component of effective feedback?

Objective evidence of the action or behavior Signup and view all the answers

What is the main difference between feedback and praise?

Feedback is intended to inform, while praise is intended to please Signup and view all the answers

What type of feedback is typically associated with synchronous modes of communication?

Rapid feedback Signup and view all the answers

What is an important consideration when choosing a mode of communication as a leader?

To consider the cultural background of the recipient Signup and view all the answers

Which of the following is a characteristic of asynchronous modes of communication?

Slower feedback Signup and view all the answers

What can result from a lack of understanding of each other's cultural norms?

A great many problems Signup and view all the answers

What is an important consideration in communication when there is a power imbalance?

To create safety for each person in the interaction Signup and view all the answers

Why is it essential for a manager to understand the cultural heritage of staff from diverse backgrounds?

To communicate effectively with staff Signup and view all the answers

What is the primary goal of praise in a workplace setting?

To encourage positive behavior Signup and view all the answers

What is the key difference between praise and feedback?

Praise is general, while feedback is specific Signup and view all the answers

What is an example of criticism, according to the provided situation?

You're consistently late, what's going on? Signup and view all the answers

What is the purpose of feedback in a workplace setting?

To correct past mistakes and improve future performance Signup and view all the answers

What is a key characteristic of effective feedback?

It is specific and actionable Signup and view all the answers

What is the benefit of providing specific feedback, as in the example 'That has made it hard enough for handover to go smoothly and for the night shift to get home on time'

It clarifies the impact of the employee's actions Signup and view all the answers