HCA 301 Conflict Resolution Strategies
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Questions and Answers

What is the primary purpose of feedback?

  • To inform and motivate the person to change (correct)
  • To criticize someone's actions or motives
  • To praise someone's actions or motives
  • To simply offer evidence and impact

    • What is the typical response to criticism?

  • Pleasure and pride
  • Defensiveness (correct)
  • Indifference
  • Motivation to change

    • What is the effect of sincere praise on people?

  • It makes them feel good and builds good relationships (correct)
  • It makes them feel defensive
  • It motivates them to change
  • It has no impact on them

    • What is the key difference between feedback and praise?

    <p>Feedback is focused on the situation, while praise is focused on the person</p> Signup and view all the answers

    What is the outcome of using criticism to communicate desired changes?

    <p>It is an ineffective tool for motivating change</p> Signup and view all the answers

    What is the purpose of offering specific information in praise?

    <p>To make the praise more specific and effective</p> Signup and view all the answers

    What does providing specific feedback, such as mentioning the staff member's punctuality, achieve in building relationships?

    <p>It provides a clear example of what is expected and reinforces positive behavior</p> Signup and view all the answers

    What is the outcome of giving praise that is specific and sincere, such as acknowledging a staff member's extra effort with a patient?

    <p>The staff member is motivated to repeat the positive behavior</p> Signup and view all the answers

    What happens when a manager/leader lacks expert communication skills?

    <p>They are less likely to be successful</p> Signup and view all the answers

    What can influence communication and its outcome in an organization?

    <p>Gender, cultural background, and organisational culture</p> Signup and view all the answers

    What is important for effective communication in a complex, dynamic process?

    <p>Ensuring the message is clear and understood</p> Signup and view all the answers

    Why is it necessary to adapt communication strategies according to the situation and roles of people involved?

    <p>Because it is a dynamic and flexible approach</p> Signup and view all the answers

    What is the purpose of giving immediate feedback to those above you in the organization?

    <p>To express gratitude and praise for their support</p> Signup and view all the answers

    Why is it important to understand the person above you on a personal and professional level?

    <p>To better communicate and build a stronger working relationship</p> Signup and view all the answers

    What is the result of clear and concise communication when communicating with those above you?

    <p>They will be inspired with confidence in you and your abilities</p> Signup and view all the answers

    What is the benefit of being prepared to listen objectively to the other person's assessment of the situation?

    <p>You can understand their perspective and adapt to the situation</p> Signup and view all the answers

    What is the purpose of explaining the rationale behind your requests when communicating with those above you?

    <p>To show the benefits of your request for the larger organization</p> Signup and view all the answers

    Why is it important to be organized and prepared when communicating with those above you?

    <p>So you can clearly state your needs and explain the benefits</p> Signup and view all the answers

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