18 Questions
What is the primary purpose of feedback?
To inform and motivate the person to change
What is the typical response to criticism?
Defensiveness
What is the effect of sincere praise on people?
It makes them feel good and builds good relationships
What is the key difference between feedback and praise?
Feedback is focused on the situation, while praise is focused on the person
What is the outcome of using criticism to communicate desired changes?
It is an ineffective tool for motivating change
What is the purpose of offering specific information in praise?
To make the praise more specific and effective
What does providing specific feedback, such as mentioning the staff member's punctuality, achieve in building relationships?
It provides a clear example of what is expected and reinforces positive behavior
What is the outcome of giving praise that is specific and sincere, such as acknowledging a staff member's extra effort with a patient?
The staff member is motivated to repeat the positive behavior
What happens when a manager/leader lacks expert communication skills?
They are less likely to be successful
What can influence communication and its outcome in an organization?
Gender, cultural background, and organisational culture
What is important for effective communication in a complex, dynamic process?
Ensuring the message is clear and understood
Why is it necessary to adapt communication strategies according to the situation and roles of people involved?
Because it is a dynamic and flexible approach
What is the purpose of giving immediate feedback to those above you in the organization?
To express gratitude and praise for their support
Why is it important to understand the person above you on a personal and professional level?
To better communicate and build a stronger working relationship
What is the result of clear and concise communication when communicating with those above you?
They will be inspired with confidence in you and your abilities
What is the benefit of being prepared to listen objectively to the other person's assessment of the situation?
You can understand their perspective and adapt to the situation
What is the purpose of explaining the rationale behind your requests when communicating with those above you?
To show the benefits of your request for the larger organization
Why is it important to be organized and prepared when communicating with those above you?
So you can clearly state your needs and explain the benefits
Learn effective ways to handle difficult conversations and resolve conflicts in a constructive manner. Discover how to navigate sensitive situations and maintain positive relationships.
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