Questions and Answers
What primary service does Consensio provide?
Which of the following services is NOT offered by Consensio?
In addition to mediation, which other service is part of Consensio’s offerings?
Where can more information about Consensio be found?
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What aspect of workplace development does Consensio focus on?
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What is a common misconception managers have when dealing with conflict?
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What should a manager do after listening to team members' experiences of conflict?
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What is the recommended approach for addressing conflict in a team setting?
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Why is imposing a solution on conflicting parties considered ineffective?
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What is an important step managers should take during conflict conversations?
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What is a key benefit of allowing conflicting parties to communicate directly?
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Which of the following is NOT an effective conflict resolution strategy?
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Which practice should be avoided when handling conflict in a team?
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What is emphasized as a key aspect of time management in conflict resolution?
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What does Covey suggest is a benefit of busting myths about conflict?
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What is Consensio primarily known for?
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Which of the following services is NOT offered by Consensio?
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What is a primary goal of Consensio in workplace environments?
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Which of the following services does Consensio not provide?
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Which organization is mentioned as a client of Consensio?
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Who authored the Six Part Guide on mediation?
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What type of courses does Consensio offer?
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How does Consensio primarily assist organizations?
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According to the content, what is one result of investing time in conflict resolution?
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Which professional profile is mentioned in the context of a mediation story?
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What is a key characteristic of workplace mediation according to the content?
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What is the central message of Covey’s perspective on time?
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In what year was Consensio Partners Resolution Limited established?
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What is the primary focus of the document titled 'My Mediation Pathway'?
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The mention of a journalist's mediation story suggests what about the mediation process?
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Which aspect is not highlighted as part of Consensio's offerings?
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What is the main benefit of workplace mediation highlighted in the material?
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Which training course is mentioned in the content related to conflict management?
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What aspect of team mediation is emphasized in the provided content?
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What year is listed for the training guide mentioned in the material?
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What website is mentioned as a resource for mediation information?
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What phrase describes mediation as a process in the material?
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Which of the following is NOT a focus mentioned in the conflict management training courses?
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Which of these is likely a goal of team mediation?
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What does the phrase 'case study' suggest about mediation practices?
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What is one likely outcome of effective conflict management training?
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Study Notes
Conflict Facilitation
- Managers tend to adopt a fixing approach for technical issues, but conflict resolution often requires a different strategy.
- Imposing solutions can hinder individuals from taking ownership and learning from their experiences.
- Private conversations with team members can reveal their experiences and perspectives on the conflict.
Effective Communication
- Facilitating direct communication between conflicting parties fosters learning opportunities.
- A collaborative meeting allows team members to share impacts and perspectives openly.
- Shuttling between parties to convey information can limit direct engagement and understanding.
Importance of Investing Time
- Time invested in changing conflict narratives leads to substantial returns.
- Busting misconceptions about conflict paves the way for recognizing hidden opportunities.
About Consensio Partners
- Specializes in conflict management and workplace mediation.
- Offers a range of services including mediation, training, consultancy, and coaching.
- Known for enhancing organizational well-being in workplaces.
Notable Clients
- Serves high-profile organizations such as American Express, BBC, NHS Trusts, and Unicef, indicating credibility and trust in conflict resolution.
Training and Support
- Provides accredited courses and leadership development focused on conflict management.
- Emphasizes resilience in workplaces to handle conflicts effectively and sustainably.
Mediation Value
- Mediation is presented as a solution where prevention meets cure, highlighting its proactive nature in conflict resolution.
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Description
This quiz explores effective strategies for resolving conflicts within teams. It emphasizes the importance of communication, investing time in changing narratives, and avoiding fixation on solutions. Understanding different perspectives can lead to a more collaborative and productive workplace.
