Citizen Complaints Procedure Quiz
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Questions and Answers

According to the procedure, what is the primary purpose of documenting and investigating all allegations?

  • To ensure that all complaints are handled informally by a supervisor.
  • To guarantee that all allegations of misconduct are explored in a timely and adequate way. (correct)
  • To provide guidelines for filing complaints with external agencies
  • To only investigate Class I complaints, neglecting Class II complaints
  • Which of the following best describes a 'Citizen Complaint' as defined in this procedure?

  • An allegation of poor performance reported by a colleague.
  • An allegation of misconduct from someone outside the Office that isn't a Class I or Class II complaint. (correct)
  • An internal report of misconduct from a supervisor.
  • Any complaint about a member of the Office, regardless of the source.
  • Under what condition might a citizen complaint be reclassified?

  • When a member of the office denies the claim
  • To ensure that a complete investigation can be conducted. (correct)
  • When a citizen demands that it be reclassified.
  • To provide an easier way to file a complaint
  • What distinguishes a Class I complaint from a Class II complaint?

    <p>Class I complaints involve more serious misconducts such as corruption, or excessive force, while Class II complaints do not. (D)</p> Signup and view all the answers

    Which of the following actions would most likely be classified as a Class I complaint?

    <p>A member using derogatory language regarding someone's race. (C)</p> Signup and view all the answers

    According to the procedure, what is the definition of an 'Investigation'?

    <p>An administrative inquiry by the Office into misconduct that could result in punitive action. (B)</p> Signup and view all the answers

    What is the proper response to an inquiry about a policy clarification, or a procedure with the office?

    <p>It may be handled informally by a supervisor and should not be considered a complaint. (A)</p> Signup and view all the answers

    Which of these is NOT explicitly listed as a Class I Complaint?

    <p>Verbal abuse of a coworker (C)</p> Signup and view all the answers

    What should the accepting member do with all copies of a completed personnel complaint?

    <p>Place them in a sealed envelope and send them to the Office of Professional Integrity. (D)</p> Signup and view all the answers

    What information is a complainant who provides their details entitled to, after making a complaint?

    <p>That their complaint will be forwarded to the Office of Professional Integrity, and that the Office of Professional Integrity will contact them. (A)</p> Signup and view all the answers

    What action does an initial receiving supervisor need to take for all complaints?

    <p>Initiate a report using 'BLUE TEAM' and notify the Office of Professional Integrity. (B)</p> Signup and view all the answers

    To what type of complaints does the process for complaints lodged in person also apply?

    <p>Telephone complaints. (D)</p> Signup and view all the answers

    What is the responsibility of supervisors regarding minor incidents of misconduct?

    <p>To adjudicate these transgressions and administer corrective action. (B)</p> Signup and view all the answers

    When must a case of misconduct be forwarded to the Office of Professional Integrity?

    <p>When the misconduct requires an interview and may result in disciplinary action. (B)</p> Signup and view all the answers

    Who should a member notify immediately if they observe Class I misconduct?

    <p>Their division chief deputy, who then notifies the Undersheriff, who notifies the Office of Professional Integrity. (D)</p> Signup and view all the answers

    Besides their immediate supervisor, to whom else can a member report misconduct?

    <p>The Undersheriff or their division chief deputy. (B)</p> Signup and view all the answers

    When should a supervisor orally report a personnel complaint instead of reducing it to writing?

    <p>When the integrity of the investigation could be jeopardized or the confidentiality of the complainant is at issue. (B)</p> Signup and view all the answers

    According to the document, what is a crucial responsibility of a supervisor when dealing with an accused member?

    <p>To ensure that all procedural rights of the member are followed according to the collective bargaining agreement among other things. (C)</p> Signup and view all the answers

    In cases of citizen complaints related to prohibited harassment or discrimination, what specific action should a supervisor initiate?

    <p>The supervisor should promptly contact the Sheriff or his/her designee for direction. (D)</p> Signup and view all the answers

    Under what conditions may a member be placed on administrative leave pending an investigation?

    <p>When gross misconduct is alleged, when the safety of the public or employees is at risk, or when the member's presence impedes the workplace. (B)</p> Signup and view all the answers

    When might a commissioned member be reassigned without their consent during an investigation?

    <p>When the Office finds reassignment is necessary to maintain efficient operations, based on specific facts or circumstances (D)</p> Signup and view all the answers

    What is a guideline for a member placed on administrative leave, according to the provided text?

    <p>The member may be subject to certain guidelines. (D)</p> Signup and view all the answers

    According to the document, what is the immediate next step for a supervisor who determines that a personnel complaint may jeopardize the investigation if reduced to writing?

    <p>Orally report the complaint to the member's Division Commander and/or the Sheriff or his/her designee. (C)</p> Signup and view all the answers

    What is the significance of the document's ID and revision listed at the bottom of the page?

    <p>It helps track changes and ensure the version being used is up to date. (B)</p> Signup and view all the answers

    What characterizes a 'sustained' determination in an investigation?

    <p>The investigation discloses sufficient evidence of misconduct. (A)</p> Signup and view all the answers

    What is the purpose of the Case Summary prepared by the investigator?

    <p>To present findings in a chronological order. (A)</p> Signup and view all the answers

    When is conciliation employed as a method of case resolution?

    <p>After consultation with relevant authorities. (A)</p> Signup and view all the answers

    What does 'Misconduct Not Based on Original Complaint' refer to?

    <p>Discovery of misconduct not included in the original allegations. (A)</p> Signup and view all the answers

    What is the role of the Undersheriff upon the completion of an investigation?

    <p>To provide a final approval of the case. (D)</p> Signup and view all the answers

    What should investigators and supervisors maintain during the investigation process?

    <p>Due diligence in their assignments. (D)</p> Signup and view all the answers

    What occurs after the investigation is considered complete?

    <p>Letters summarizing findings are provided to involved parties. (C)</p> Signup and view all the answers

    What does the term 'not sustained' signify in the context of an investigation?

    <p>There is insufficient evidence to confirm the allegations. (D)</p> Signup and view all the answers

    What must a commissioned member do to review their administrative file that is not related to a current investigation?

    <p>Submit a request in writing (D)</p> Signup and view all the answers

    What type of complaints are maintained in a commissioned member's personnel file?

    <p>Sustained complaints only (A)</p> Signup and view all the answers

    Under what condition can an investigation be reopened if it previously concluded that no violation occurred?

    <p>If there is newly discovered material evidence (B)</p> Signup and view all the answers

    What happens to records of investigations or punitive actions after the required retention period is over?

    <p>They should be removed from the records (B)</p> Signup and view all the answers

    How long are records of investigations with inconclusive findings retained?

    <p>5 years (D)</p> Signup and view all the answers

    How should a commissioned member formally ask for a complaint to be removed from their personnel file?

    <p>Write an office memorandum detailing the request (A)</p> Signup and view all the answers

    Where are unfounded or exonerated complaints stored?

    <p>In a separate Office of Professional Integrity file (D)</p> Signup and view all the answers

    What is the minimum retention period for records of investigations that are Not Sustained, Unfounded or Exonerated?

    <p>3 years (C)</p> Signup and view all the answers

    What is the role of the Undersheriff in the destruction of original investigative files?

    <p>The Undersheriff approves the destruction of the files. (C)</p> Signup and view all the answers

    What is the role of the Chief Deputy - Administration in relation to document approval?

    <p>To approve the publication of procedural documents (B)</p> Signup and view all the answers

    What is the maximum retention period for records of investigations resulting in informal discipline?

    <p>18 months (A)</p> Signup and view all the answers

    What is a condition under which punitive actions may be reviewed?

    <p>When requested by a member or their representative (C)</p> Signup and view all the answers

    Which of the following is NOT a factor considered when determining the retention period for investigative files?

    <p>The date of the investigation (C)</p> Signup and view all the answers

    What happens to a commissioned member's written response to a comment or document placed in their file?

    <p>It is attached to the comment or document. (A)</p> Signup and view all the answers

    What is the purpose of the document ID and revision number?

    <p>To provide a unique identifier for each document and its revision. (D)</p> Signup and view all the answers

    What is the primary source of information on whether a document is up to date?

    <p>The &quot;Qualtrax&quot; online platform. (A)</p> Signup and view all the answers

    Flashcards

    Citizen Complaint

    Any allegation or complaint regarding misconduct or poor performance by a member of the Washoe County Sheriff's Office brought forth by a person who is not a member.

    Class I Complaint

    Complaints involving serious misconduct like corruption, excessive force, abuse of authority, or discrimination.

    Class II Complaint

    Complaints involving misconduct that doesn't meet the severity of Class I complaints. Examples include negligence or poor judgment.

    Investigation

    A formal process conducted by the Sheriff's Office to investigate an allegation of misconduct by a member.

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    Who Investigates?

    The Washoe County Sheriff's Office is responsible for investigating all complaints of misconduct by its members, whether initiated by citizens or internal reports.

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    How are Complaints Handled?

    All allegations of misconduct are documented and investigated in a thorough and timely manner.

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    What Happens After an Investigation?

    The investigation may lead to disciplinary action if the allegation is substantiated.

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    Where to Find More Information?

    Additional guidelines for investigating complaints are also outlined in the Collective Bargaining Agreements and NRS Chapter 289.

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    Personnel Complaints Process

    Complaints about personnel are processed through the Office of Professional Integrity. Supervisors handle minor transgressions but refer serious issues to the Office.

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    Serious Misconduct

    Instances of misconduct that are not minor departures from directives and require investigation or disciplinary action.

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    Minor Misconduct

    These are minor deviations from office directives that supervisors handle internally.

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    Class I Misconduct Reporting

    A division chief deputy is notified immediately when a Class I misconduct is observed; the Undersheriff is subsequently notified and then the Office of Professional Integrity.

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    Mandatory Reporting of Misconduct

    Members must report misconduct; they can report to their supervisor, division chief deputy, or Undersheriff.

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    Reporting Misconduct to Supervisors

    A member's supervisor (or the supervisor of the person committing misconduct) can be contacted, as well as the member's division chief deputy or the Undersheriff.

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    Office of Professional Integrity (OPI)

    The Office of Professional Integrity handles complaints and investigates serious incidents.

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    BLUE TEAM

    The

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    Administrative Leave - When is it Required?

    When serious misconduct is alleged, jeopardizing public or employee safety, or hindering workplace operations, a member may be placed on administrative leave pending investigation.

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    Oral Reporting of Complaints

    A supervisor must verbally report a complaint to the Division Commander or Sheriff if the written report could compromise the investigation's integrity or the complainant's confidentiality.

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    Procedural Rights of Accused Members

    Supervisors dealing with accused members must ensure their procedural rights are upheld according to the Collective Bargaining Agreement, state, and federal laws.

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    Handling Harassment or Discrimination Complaints

    Supervisors receiving complaints involving sexual, racial, ethnic, or other forms of prohibited harassment or discrimination must promptly contact the Sheriff or designee for guidance.

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    Reassignment During Investigation

    A commissioned member can be reassigned during an investigation without their consent if the Office finds it crucial for maintaining efficient operations based on specific facts or circumstances.

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    Reassignment based on misconduct investigation

    The Office can reassign a commissioned member during an investigation or hearing related to misconduct if specific facts or circumstances necessitate it for maintaining efficient operations.

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    Guidelines for Administrative Leave

    A member placed on administrative leave might be subject to specific guidelines.

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    Administrative Leave Guidelines

    The Office uses specific guidelines and procedures to manage administrative leave cases.

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    Sustained Complaint

    When an investigation finds enough evidence to prove that the act happened and it was misconduct.

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    Not Sustained Complaint

    When the investigation doesn't find enough evidence to prove the act happened or that it was misconduct.

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    Conciliation

    A method of resolving complaints where both parties work together to find a solution, potentially easing the severity of discipline.

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    Case Summary

    A document summarizing the findings of an investigation, presented to the complainant and the member.

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    Final Approval

    The final decision on the investigation, determined by the Undersheriff.

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    Office of Professional Integrity

    The Office responsible for handling complaints, conducting investigations, and recommending disciplinary actions.

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    Completed Case

    A completed investigation is returned to the Office of Professional Integrity for further review and action.

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    Sustained Complaint (Formal Discipline)

    Complaints deemed valid and resulting in formal disciplinary actions, like suspension or termination.

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    Sustained Complaint (Informal Discipline)

    Complaints considered valid, but with less serious consequences, like verbal warnings or additional training.

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    Inconclusive Complaint

    Complaints where the investigation couldn't determine if misconduct occurred.

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    Unsustained, Unfounded, or Exonerated Complaint

    Complaints deemed not valid or unfounded, or where the officer acted appropriately.

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    Complaint Not Investigated

    Complaints that weren't investigated because they didn't meet the criteria for a formal investigation.

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    Record Retention Period

    The length of time records of a particular type of complaint are kept by the Office of Professional Integrity.

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    Initialing a Disciplinary Report

    The process involving reviewing and signing off on a disciplinary report by the member involved.

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    Placing Disciplinary Report in File

    The action of placing a disciplinary report into the member's personnel file.

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    File Review by Commissioned Member

    A commissioned member can review their administrative file that's not related to an ongoing investigation.

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    Personnel File Retention

    Records of Investigations and punitive actions are kept in a personnel file for the prescribed time.

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    File Separation: Unsubstantiated Complaints

    Complaints deemed unfounded, exonerated, or not sustained are kept separate from a member's personnel file.

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    Investigative Closure

    Once a complaint has been fully investigated and resolved, the investigation is generally closed. It won't be reopened unless new, relevant evidence surfaces.

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    Request for Removal from File

    A commissioned member has the right to request the removal of certain items from their personnel file.

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    Member's Right to Review File

    A commissioned member can review any administrative or investigative file related to a complaint against them, except where prohibited by law.

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    Record Removal after Time Limit

    After a certain time, agencies are generally not required to keep records of investigations or punitive actions, except as mandated by law.

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    Requesting File Removal: Procedure

    A commissioned member can request an item's removal from their personnel file by submitting a memorandum outlining the item and the reasons for its removal.

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    Study Notes

    Personnel Complaints Procedure

    • This procedure outlines guidelines for reporting, investigating, and resolving complaints against Washoe County Sheriff's Office members.
    • Investigations apply to all misconduct allegations, citizen complaints, or internal reports.
    • Additional guidance may come from collective bargaining agreements or NRS Chapter 289 (for commissioned members).

    Definitions

    • Citizen Complaint: An allegation of misconduct by a member, filed by someone not affiliated with the office, excluding internal discoveries.
    • Class I Complaints: Include corruption, excessive force, abuse of authority, violating rights, derogatory language toward race/religion/creed, sexual harassment and workplace violence.
    • Class II Complaints: Complaints not falling under Class I criteria
    • Investigation: An administrative review of alleged misconduct by a member, potentially leading to disciplinary action.

    Availability and Acceptance of Complaints

    • Complaint forms are available at the front desk and online.
    • Watch commanders maintain these forms.
    • Supervisors monitor public satisfaction and address improvement suggestions within their chain of command
    • Complaints are accepted verbally, however, written complaints are preferred.
    • Supervisors handle complaints, completing forms, with a record.
    • Minor complaints may be resolved at a lower level. Documentation & chain of command are maintained.
    • In-person complaints allow for proper identification, signatures, and evidence collection.

    Report of Misconduct

    • Members who observe misconduct or receive citizen complaints are to immediately notify their superiors
    • Superiors should ensure the issue is appropriately documented, ensuring proper protocols are followed.
    • Supervisor is also to notify professional integrity, division chief, and undersheriff for Class I misconduct

    Administrative Leave

    • Members may be placed on administrative leave during investigations.
    • This leave may involve stipulations for badge, weapons, and other pertinent equipment.
    • All members receive pay and benefits, unless stated otherwise through a collective bargaining agreement.
    • Superiors are responsible for notifications to the relevant personnel.

    Investigations - General

    • Investigations are assigned, based on seriousness to either the member's supervisor or the Office of Professional Integrity.
    • Members who are the focus of investigations receive notice as per NRS Chapter 289.
    • Interviews are to be conducted during designated and reasonable business hours.
    • If interviewing personnel is off-duty, that individual should be compensated for time worked.
    • Witnesses and relevant information are to be gathered as a part of the investigation and documented.

    Testing

    • Members can be subjected to drug/alcohol testing, under certain circumstances.
    • Tests are conducted for on-duty or off-duty incidents that involve a death, injuries or suspected intoxication

    Confidentiality

    • Investigation contents are confidential.
    • Only involved members/authorized personnel have access.
    • Disclosure is only permitted when required by law.
    • Member's representatives and/or the complainant may access related files, with limitations

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    Description

    Test your understanding of the procedures related to documenting and investigating citizen complaints. This quiz covers definitions, classifications, and proper responses as outlined in the procedure. Improve your knowledge of the complaint process and classifications such as Class I and Class II complaints.

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