Podcast
Questions and Answers
According to the procedure, what is the primary purpose of documenting and investigating all allegations?
According to the procedure, what is the primary purpose of documenting and investigating all allegations?
Which of the following best describes a 'Citizen Complaint' as defined in this procedure?
Which of the following best describes a 'Citizen Complaint' as defined in this procedure?
Under what condition might a citizen complaint be reclassified?
Under what condition might a citizen complaint be reclassified?
What distinguishes a Class I complaint from a Class II complaint?
What distinguishes a Class I complaint from a Class II complaint?
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Which of the following actions would most likely be classified as a Class I complaint?
Which of the following actions would most likely be classified as a Class I complaint?
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According to the procedure, what is the definition of an 'Investigation'?
According to the procedure, what is the definition of an 'Investigation'?
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What is the proper response to an inquiry about a policy clarification, or a procedure with the office?
What is the proper response to an inquiry about a policy clarification, or a procedure with the office?
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Which of these is NOT explicitly listed as a Class I Complaint?
Which of these is NOT explicitly listed as a Class I Complaint?
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What should the accepting member do with all copies of a completed personnel complaint?
What should the accepting member do with all copies of a completed personnel complaint?
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What information is a complainant who provides their details entitled to, after making a complaint?
What information is a complainant who provides their details entitled to, after making a complaint?
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What action does an initial receiving supervisor need to take for all complaints?
What action does an initial receiving supervisor need to take for all complaints?
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To what type of complaints does the process for complaints lodged in person also apply?
To what type of complaints does the process for complaints lodged in person also apply?
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What is the responsibility of supervisors regarding minor incidents of misconduct?
What is the responsibility of supervisors regarding minor incidents of misconduct?
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When must a case of misconduct be forwarded to the Office of Professional Integrity?
When must a case of misconduct be forwarded to the Office of Professional Integrity?
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Who should a member notify immediately if they observe Class I misconduct?
Who should a member notify immediately if they observe Class I misconduct?
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Besides their immediate supervisor, to whom else can a member report misconduct?
Besides their immediate supervisor, to whom else can a member report misconduct?
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When should a supervisor orally report a personnel complaint instead of reducing it to writing?
When should a supervisor orally report a personnel complaint instead of reducing it to writing?
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According to the document, what is a crucial responsibility of a supervisor when dealing with an accused member?
According to the document, what is a crucial responsibility of a supervisor when dealing with an accused member?
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In cases of citizen complaints related to prohibited harassment or discrimination, what specific action should a supervisor initiate?
In cases of citizen complaints related to prohibited harassment or discrimination, what specific action should a supervisor initiate?
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Under what conditions may a member be placed on administrative leave pending an investigation?
Under what conditions may a member be placed on administrative leave pending an investigation?
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When might a commissioned member be reassigned without their consent during an investigation?
When might a commissioned member be reassigned without their consent during an investigation?
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What is a guideline for a member placed on administrative leave, according to the provided text?
What is a guideline for a member placed on administrative leave, according to the provided text?
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According to the document, what is the immediate next step for a supervisor who determines that a personnel complaint may jeopardize the investigation if reduced to writing?
According to the document, what is the immediate next step for a supervisor who determines that a personnel complaint may jeopardize the investigation if reduced to writing?
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What is the significance of the document's ID and revision listed at the bottom of the page?
What is the significance of the document's ID and revision listed at the bottom of the page?
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What characterizes a 'sustained' determination in an investigation?
What characterizes a 'sustained' determination in an investigation?
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What is the purpose of the Case Summary prepared by the investigator?
What is the purpose of the Case Summary prepared by the investigator?
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When is conciliation employed as a method of case resolution?
When is conciliation employed as a method of case resolution?
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What does 'Misconduct Not Based on Original Complaint' refer to?
What does 'Misconduct Not Based on Original Complaint' refer to?
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What is the role of the Undersheriff upon the completion of an investigation?
What is the role of the Undersheriff upon the completion of an investigation?
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What should investigators and supervisors maintain during the investigation process?
What should investigators and supervisors maintain during the investigation process?
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What occurs after the investigation is considered complete?
What occurs after the investigation is considered complete?
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What does the term 'not sustained' signify in the context of an investigation?
What does the term 'not sustained' signify in the context of an investigation?
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What must a commissioned member do to review their administrative file that is not related to a current investigation?
What must a commissioned member do to review their administrative file that is not related to a current investigation?
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What type of complaints are maintained in a commissioned member's personnel file?
What type of complaints are maintained in a commissioned member's personnel file?
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Under what condition can an investigation be reopened if it previously concluded that no violation occurred?
Under what condition can an investigation be reopened if it previously concluded that no violation occurred?
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What happens to records of investigations or punitive actions after the required retention period is over?
What happens to records of investigations or punitive actions after the required retention period is over?
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How long are records of investigations with inconclusive findings retained?
How long are records of investigations with inconclusive findings retained?
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How should a commissioned member formally ask for a complaint to be removed from their personnel file?
How should a commissioned member formally ask for a complaint to be removed from their personnel file?
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Where are unfounded or exonerated complaints stored?
Where are unfounded or exonerated complaints stored?
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What is the minimum retention period for records of investigations that are Not Sustained, Unfounded or Exonerated?
What is the minimum retention period for records of investigations that are Not Sustained, Unfounded or Exonerated?
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What is the role of the Undersheriff in the destruction of original investigative files?
What is the role of the Undersheriff in the destruction of original investigative files?
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What is the role of the Chief Deputy - Administration in relation to document approval?
What is the role of the Chief Deputy - Administration in relation to document approval?
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What is the maximum retention period for records of investigations resulting in informal discipline?
What is the maximum retention period for records of investigations resulting in informal discipline?
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What is a condition under which punitive actions may be reviewed?
What is a condition under which punitive actions may be reviewed?
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Which of the following is NOT a factor considered when determining the retention period for investigative files?
Which of the following is NOT a factor considered when determining the retention period for investigative files?
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What happens to a commissioned member's written response to a comment or document placed in their file?
What happens to a commissioned member's written response to a comment or document placed in their file?
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What is the purpose of the document ID and revision number?
What is the purpose of the document ID and revision number?
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What is the primary source of information on whether a document is up to date?
What is the primary source of information on whether a document is up to date?
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Flashcards
Citizen Complaint
Citizen Complaint
Any allegation or complaint regarding misconduct or poor performance by a member of the Washoe County Sheriff's Office brought forth by a person who is not a member.
Class I Complaint
Class I Complaint
Complaints involving serious misconduct like corruption, excessive force, abuse of authority, or discrimination.
Class II Complaint
Class II Complaint
Complaints involving misconduct that doesn't meet the severity of Class I complaints. Examples include negligence or poor judgment.
Investigation
Investigation
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Who Investigates?
Who Investigates?
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How are Complaints Handled?
How are Complaints Handled?
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What Happens After an Investigation?
What Happens After an Investigation?
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Where to Find More Information?
Where to Find More Information?
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Personnel Complaints Process
Personnel Complaints Process
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Serious Misconduct
Serious Misconduct
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Minor Misconduct
Minor Misconduct
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Class I Misconduct Reporting
Class I Misconduct Reporting
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Mandatory Reporting of Misconduct
Mandatory Reporting of Misconduct
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Reporting Misconduct to Supervisors
Reporting Misconduct to Supervisors
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Office of Professional Integrity (OPI)
Office of Professional Integrity (OPI)
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BLUE TEAM
BLUE TEAM
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Administrative Leave - When is it Required?
Administrative Leave - When is it Required?
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Oral Reporting of Complaints
Oral Reporting of Complaints
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Procedural Rights of Accused Members
Procedural Rights of Accused Members
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Handling Harassment or Discrimination Complaints
Handling Harassment or Discrimination Complaints
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Reassignment During Investigation
Reassignment During Investigation
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Reassignment based on misconduct investigation
Reassignment based on misconduct investigation
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Guidelines for Administrative Leave
Guidelines for Administrative Leave
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Administrative Leave Guidelines
Administrative Leave Guidelines
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Sustained Complaint
Sustained Complaint
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Not Sustained Complaint
Not Sustained Complaint
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Conciliation
Conciliation
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Case Summary
Case Summary
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Final Approval
Final Approval
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Office of Professional Integrity
Office of Professional Integrity
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Completed Case
Completed Case
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Sustained Complaint (Formal Discipline)
Sustained Complaint (Formal Discipline)
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Sustained Complaint (Informal Discipline)
Sustained Complaint (Informal Discipline)
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Inconclusive Complaint
Inconclusive Complaint
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Unsustained, Unfounded, or Exonerated Complaint
Unsustained, Unfounded, or Exonerated Complaint
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Complaint Not Investigated
Complaint Not Investigated
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Record Retention Period
Record Retention Period
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Initialing a Disciplinary Report
Initialing a Disciplinary Report
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Placing Disciplinary Report in File
Placing Disciplinary Report in File
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File Review by Commissioned Member
File Review by Commissioned Member
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Personnel File Retention
Personnel File Retention
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File Separation: Unsubstantiated Complaints
File Separation: Unsubstantiated Complaints
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Investigative Closure
Investigative Closure
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Request for Removal from File
Request for Removal from File
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Member's Right to Review File
Member's Right to Review File
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Record Removal after Time Limit
Record Removal after Time Limit
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Requesting File Removal: Procedure
Requesting File Removal: Procedure
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Study Notes
Personnel Complaints Procedure
- This procedure outlines guidelines for reporting, investigating, and resolving complaints against Washoe County Sheriff's Office members.
- Investigations apply to all misconduct allegations, citizen complaints, or internal reports.
- Additional guidance may come from collective bargaining agreements or NRS Chapter 289 (for commissioned members).
Definitions
- Citizen Complaint: An allegation of misconduct by a member, filed by someone not affiliated with the office, excluding internal discoveries.
- Class I Complaints: Include corruption, excessive force, abuse of authority, violating rights, derogatory language toward race/religion/creed, sexual harassment and workplace violence.
- Class II Complaints: Complaints not falling under Class I criteria
- Investigation: An administrative review of alleged misconduct by a member, potentially leading to disciplinary action.
Availability and Acceptance of Complaints
- Complaint forms are available at the front desk and online.
- Watch commanders maintain these forms.
- Supervisors monitor public satisfaction and address improvement suggestions within their chain of command
- Complaints are accepted verbally, however, written complaints are preferred.
- Supervisors handle complaints, completing forms, with a record.
- Minor complaints may be resolved at a lower level. Documentation & chain of command are maintained.
- In-person complaints allow for proper identification, signatures, and evidence collection.
Report of Misconduct
- Members who observe misconduct or receive citizen complaints are to immediately notify their superiors
- Superiors should ensure the issue is appropriately documented, ensuring proper protocols are followed.
- Supervisor is also to notify professional integrity, division chief, and undersheriff for Class I misconduct
Administrative Leave
- Members may be placed on administrative leave during investigations.
- This leave may involve stipulations for badge, weapons, and other pertinent equipment.
- All members receive pay and benefits, unless stated otherwise through a collective bargaining agreement.
- Superiors are responsible for notifications to the relevant personnel.
Investigations - General
- Investigations are assigned, based on seriousness to either the member's supervisor or the Office of Professional Integrity.
- Members who are the focus of investigations receive notice as per NRS Chapter 289.
- Interviews are to be conducted during designated and reasonable business hours.
- If interviewing personnel is off-duty, that individual should be compensated for time worked.
- Witnesses and relevant information are to be gathered as a part of the investigation and documented.
Testing
- Members can be subjected to drug/alcohol testing, under certain circumstances.
- Tests are conducted for on-duty or off-duty incidents that involve a death, injuries or suspected intoxication
Confidentiality
- Investigation contents are confidential.
- Only involved members/authorized personnel have access.
- Disclosure is only permitted when required by law.
- Member's representatives and/or the complainant may access related files, with limitations
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Description
Test your understanding of the procedures related to documenting and investigating citizen complaints. This quiz covers definitions, classifications, and proper responses as outlined in the procedure. Improve your knowledge of the complaint process and classifications such as Class I and Class II complaints.