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Citizen Complaints GO 211
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Citizen Complaints GO 211

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@jkhender

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Questions and Answers

What is the Escambia County Sheriff's Office's policy regarding complaints concerning job performance and/or conduct of its members?

  • To only address complaints from high-ranking officials
  • To ignore all complaints as minor issues
  • To address all complaints as matters of utmost urgency (correct)
  • To defer all complaints to the Internal Affairs Unit

    • What should members of the Sheriff's Office do with citizen complaints?

  • Immediately forward them to the OIC or designee of the Internal Affairs Unit (correct)
  • Only forward complaints that are deemed significant
  • Resolve them on their own without documentation
  • Document them but do not forward them

    • How should the ECSO maintain citizen complaint files?

  • Maintain confidentiality in accordance with Florida Statutes (correct)
  • Share them with other law enforcement agencies
  • Make them publicly available
  • Destroy them after a certain period of time

    • What should supervisors do with citizen complaints that result from a misunderstanding of law or procedure?

    <p>Attempt to resolve them and do not require documentation</p> Signup and view all the answers

    Who can initiate a complaint of misconduct?

    <p>A member's supervisor or other members</p> Signup and view all the answers

    How should the supervisor complete a report on all complaints other than Citizen Inquiries?

    <p>Complete a formal report and forward it to the Internal Affairs Unit</p> Signup and view all the answers

    How are citizen complaints assigned numbers?

    <p>Starting with 'C' then the year, followed by the chronological number</p> Signup and view all the answers

    How are Internal Affairs cases assigned numbers?

    <p>Starting with 'I' then the year, followed by the chronological number</p> Signup and view all the answers

    What happens to the case number when a Citizen Complaint changes into an Internal Affairs investigation?

    <p>The original assigned case number is used</p> Signup and view all the answers

    What should a supervisor do when they receive a complaint on another member of the Sheriff's Office?

    <p>Notify their supervisor and provide complaint details</p> Signup and view all the answers

    Where are all complaint information securely maintained?

    <p>Blue Team and/or I.A.Pro programs</p> Signup and view all the answers

    What is required for formal complaints of member misconduct or wrongdoing?

    <p>A written statement from the complainant using the ECSO Statement of Complaint form</p> Signup and view all the answers

    What happens if a complainant refuses to provide a sworn statement for a substantive complaint?

    <p>The supervisor reduces the allegation to writing and forwards it to the OIC or designee</p> Signup and view all the answers

    What is the purpose of a formal written complaint?

    <p>To accuse a member of violating a policy, procedure, rule, or regulation</p> Signup and view all the answers

    What is notified to the complainant after the investigation is complete?

    <p>The final disposition of the case</p> Signup and view all the answers

    What is a minor complaint?

    <p>Allegations that, if sustained, are a minor breach of agency policy/procedures</p> Signup and view all the answers

    What is the term for all members excluding officers?

    <p>Direct Support Personnel</p> Signup and view all the answers

    What is a preliminary investigation?

    <p>An investigation of a complaint that alleges employee misconduct or wrongdoing</p> Signup and view all the answers

    In accordance with Florida Statutes, what should the ECSO do with all complaints of misconduct by its members?

    <p>Forward them to the OIC or designee of the Internal Affairs Unit for recording and review</p> Signup and view all the answers

    What is the purpose of a supervisor attempting to resolve citizen complaints that result from a misunderstanding of law or procedure?

    <p>To resolve the issue quickly and avoid further action</p> Signup and view all the answers

    What happens to citizen complaints that are initiated by other members of the Sheriff's Office?

    <p>They are documented on a memorandum and forwarded through the chain of command</p> Signup and view all the answers

    What is the format for assigning numbers to citizen complaints?

    <p>Starting with the letter 'C', followed by the year and chronological number</p> Signup and view all the answers

    What is the role of the Internal Affairs OIC or designee in the complaint process?

    <p>To log the complaint in the IAPro Computer Program and/or Blue Team</p> Signup and view all the answers

    What happens to a complaint initiated by a supervisor?

    <p>It is documented on a formal report and forwarded to the Internal Affairs Unit</p> Signup and view all the answers

    What is the purpose of documenting citizen complaints?

    <p>To maintain a record of all complaints for future reference</p> Signup and view all the answers

    What is required for all complaints of misconduct by members of the Sheriff's Office?

    <p>Documentation, review, and inquiry or investigation</p> Signup and view all the answers

    What happens to the original case number when a Citizen Complaint changes into an Internal Affairs investigation?

    <p>The case is logged using the original assigned number</p> Signup and view all the answers

    What is the purpose of a formal written complaint?

    <p>To document and report allegations of member misconduct or wrongdoing</p> Signup and view all the answers

    What should a supervisor do when they receive a complaint on another member of the Sheriff's Office?

    <p>Notify their supervisor immediately</p> Signup and view all the answers

    What is the term for a complaint of employee misconduct where there is not a formal statement sworn to under oath?

    <p>Informal Complaint</p> Signup and view all the answers

    Where are all complaint information securely maintained?

    <p>In the Blue Team and/or I.A. Pro programs</p> Signup and view all the answers

    What is the definition of misconduct?

    <p>Any action or conduct that is in violation of ECSO Rules and Regulations</p> Signup and view all the answers

    What happens if a complainant refuses to provide a sworn statement for a substantive complaint?

    <p>The supervisor will reduce the allegation to writing and forward it to the OIC or designee of the Internal Affairs Unit</p> Signup and view all the answers

    What is the term for all members excluding officers?

    <p>Direct Support Personnel</p> Signup and view all the answers

    What is a minor complaint?

    <p>Allegations that, if sustained, are a minor breach of agency policy/procedures</p> Signup and view all the answers

    What is the purpose of a preliminary investigation?

    <p>An investigation of a complaint that alleges employee misconduct or wrongdoing</p> Signup and view all the answers

    Study Notes

    Policy and Procedure

    • The Escambia County Sheriff's Office (ECSO) addresses all complaints concerning job performance and/or conduct of its members with utmost urgency.
    • The ECSO takes receipt of, documents, reviews, inquires, or investigates all complaints of misconduct by its members in accordance with Florida Statutes.

    Complaint Receipt Procedures

    • All members of the ECSO immediately forward citizen complaints, formal complaints, and substantive complaints to the OIC or designee of the Internal Affairs Unit for recording and review.
    • The ECSO maintains the confidentiality of citizen complaint files in accordance with Florida Statutes.
    • Supervisors attempt to resolve citizen complaints that result from a misunderstanding of law or procedure, and if resolved, these type of citizen complaints do not require documentation.

    Complaint Initiation and Documentation

    • A member's supervisor may initiate a complaint of misconduct.
    • Complaints initiated by other members are documented on a memorandum and immediately forwarded through the chain of command to the OIC or designee of the Internal Affairs Unit.
    • The supervisor completes a formal report on all complaints other than Citizen Inquiries and forwards them to the Internal Affairs Unit via the Blue Team.

    Complaint Recording and Numbering

    • Citizen complaints are assigned numbers starting with "C" followed by the year and chronological number (e.g., C2010-001).
    • Internal Affairs cases are assigned numbers starting with "I" followed by the year and chronological number (e.g., I2010-001).
    • If a Citizen Complaint changes into an Internal Affairs investigation, the case is logged using the original assigned number.

    Complaint Information Maintenance

    • All complaint information is securely maintained in the Blue Team and/or I.A.Pro programs.
    • All paper records are securely maintained in the Internal Affairs office upon completion of the investigation.

    Formal Complaints and Written Reports

    • All formal and/or substantive complaints of member misconduct or wrongdoing are reported and documented in writing, utilizing the ECSO Statement of Complaint form.
    • Exceptions: If the allegation is substantive and the complainant refuses to provide a sworn statement, the supervisor reduces the allegation to writing and forwards it to the OIC or designee of the Internal Affairs Unit.

    Definitions

    • Citizen Inquiry: An inquiry by a citizen to determine if the actions taken by a member were proper.
    • Criminal Complaint: Allegations of criminal conduct on the part of an employee, whether job-related or not.
    • Direct Support Personnel: All members excluding officers.
    • Formal Complaint: An accusation or charge accusing a member of the Sheriff's Office of violating a policy, procedure, rule, or regulation.
    • Informal Complaint: A complaint of employee misconduct where there is not a formal statement sworn to under oath and does not require a formal investigation.
    • Member: All personnel appointed by and under the jurisdiction of the Sheriff, either in the classified or unclassified service.
    • Minor Complaint: Allegations that, if sustained, are a minor breach of agency policy/procedures which will be left to the employee's supervisor to investigate and determine what action is appropriate.
    • Misconduct: Any action or conduct that is in violation of Escambia County Sheriff's Office Rules and Regulations.
    • Officer: All law enforcement deputies appointed and commissioned by the Sheriff.
    • Preliminary Investigation: An investigation of a complaint that alleges employee misconduct or wrongdoing, which has been received by a supervisor.
    • Substantive Complaint: Allegations that, if sustained, are a major breach in agency policy/procedures which will be reduced to writing and forwarded through the chain of command for a determination on a course of action.

    Policy and Procedure

    • The Escambia County Sheriff's Office (ECSO) addresses all complaints concerning job performance and/or conduct of its members with utmost urgency.
    • The ECSO takes receipt of, documents, reviews, inquires, or investigates all complaints of misconduct by its members in accordance with Florida Statutes.

    Complaint Receipt Procedures

    • All members of the ECSO immediately forward citizen complaints, formal complaints, and substantive complaints to the OIC or designee of the Internal Affairs Unit for recording and review.
    • The ECSO maintains the confidentiality of citizen complaint files in accordance with Florida Statutes.
    • Supervisors attempt to resolve citizen complaints that result from a misunderstanding of law or procedure, and if resolved, these type of citizen complaints do not require documentation.

    Complaint Initiation and Documentation

    • A member's supervisor may initiate a complaint of misconduct.
    • Complaints initiated by other members are documented on a memorandum and immediately forwarded through the chain of command to the OIC or designee of the Internal Affairs Unit.
    • The supervisor completes a formal report on all complaints other than Citizen Inquiries and forwards them to the Internal Affairs Unit via the Blue Team.

    Complaint Recording and Numbering

    • Citizen complaints are assigned numbers starting with "C" followed by the year and chronological number (e.g., C2010-001).
    • Internal Affairs cases are assigned numbers starting with "I" followed by the year and chronological number (e.g., I2010-001).
    • If a Citizen Complaint changes into an Internal Affairs investigation, the case is logged using the original assigned number.

    Complaint Information Maintenance

    • All complaint information is securely maintained in the Blue Team and/or I.A.Pro programs.
    • All paper records are securely maintained in the Internal Affairs office upon completion of the investigation.

    Formal Complaints and Written Reports

    • All formal and/or substantive complaints of member misconduct or wrongdoing are reported and documented in writing, utilizing the ECSO Statement of Complaint form.
    • Exceptions: If the allegation is substantive and the complainant refuses to provide a sworn statement, the supervisor reduces the allegation to writing and forwards it to the OIC or designee of the Internal Affairs Unit.

    Definitions

    • Citizen Inquiry: An inquiry by a citizen to determine if the actions taken by a member were proper.
    • Criminal Complaint: Allegations of criminal conduct on the part of an employee, whether job-related or not.
    • Direct Support Personnel: All members excluding officers.
    • Formal Complaint: An accusation or charge accusing a member of the Sheriff's Office of violating a policy, procedure, rule, or regulation.
    • Informal Complaint: A complaint of employee misconduct where there is not a formal statement sworn to under oath and does not require a formal investigation.
    • Member: All personnel appointed by and under the jurisdiction of the Sheriff, either in the classified or unclassified service.
    • Minor Complaint: Allegations that, if sustained, are a minor breach of agency policy/procedures which will be left to the employee's supervisor to investigate and determine what action is appropriate.
    • Misconduct: Any action or conduct that is in violation of Escambia County Sheriff's Office Rules and Regulations.
    • Officer: All law enforcement deputies appointed and commissioned by the Sheriff.
    • Preliminary Investigation: An investigation of a complaint that alleges employee misconduct or wrongdoing, which has been received by a supervisor.
    • Substantive Complaint: Allegations that, if sustained, are a major breach in agency policy/procedures which will be reduced to writing and forwarded through the chain of command for a determination on a course of action.

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    Description

    This quiz is about the Escambia County Sheriff's Office policy and procedure for addressing complaints concerning job performance and conduct of its members.

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