Citizen Complaint Handling Quiz for Division Personnel
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Questions and Answers

According to Division policy, what is the responsibility of the on duty sergeant when no Internal Affairs Sergeant is available to handle a citizen complaint?

  • Transfer the complaint to another division
  • Document the information and follow the established guidelines (correct)
  • Refer the complaint to the Internal Affairs Sergeant at a later time
  • Handle the complaint themselves

    • What is the Internal Affairs Sergeant's responsibility if a complaint does not allege an obvious violation of law or Division rules or policies and the complainant is agreeable?

  • Make the appropriate entries in the Internal Affairs files
  • Assign the investigation of the complaint to a supervisor
  • Complete the appropriate complaint forms
  • Try to resolve the complaint or concern by meeting with the complainant (correct)

    • What is the responsibility of Division Personnel upon receipt of a written complaint?

  • Require complainants to call, write, or appear in person if they choose not to
  • Notify the Internal Affairs Sergeant by voice mail
  • Affix their name and the date received
  • Forward the original document and any envelope it came in to the Internal Affairs (correct)

    • According to General Order 3.10, what should the investigating supervisor do if the complainant refuses to cooperate or cannot be located after several documented and reasonable attempts?

    <p>Move forward with the investigation with the available information</p> Signup and view all the answers

    What is the investigating supervisor's responsibility in terms of notifying the Chief of Police during the investigation?

    <p>Notify the Chief of Police if the investigation will not be completed within the established timelines</p> Signup and view all the answers

    According to General Order 3.10, what should the Chief of Police do if an investigation appears to be unnecessary?

    <p>Evaluate the necessity of an investigation</p> Signup and view all the answers

    What is the investigating supervisor's responsibility in terms of notifying the complainant during the investigation?

    <p>Review and clarify allegations with the complainant</p> Signup and view all the answers

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