Business Communication CM4203 - Week 1, Part 2

Business Communication CM4203 - Week 1, Part 2

• Communication is the exchange of meaning, within and between people. It's an ongoing process that utilizes symbolic meaning through spoken, nonverbal, and visual forms.
• High fidelity is the ideal communication experience marked by mutual understanding.
• Businesses in hiring often prioritize critical thinking, listening skills, interpersonal communication (including interviewing and nonverbal interactions), collaborative communication (involving groups and teams), writing, and oral presentations.
• Organizations need to communicate effectively with diverse stakeholders
• Effective communication helps organizations achieve:
  • Satisfied repeat customers rather than unhappy ex-customers.
  • Well-motivated employees instead of expensive industrial disputes.
  • A positive reputation in the community, rather than a boycott of its products,
  • Innovative and creative strategies rather than inefficiency, indecision, and resistance to change.
• Challenges to effective communication in organizations include formal structures, reporting, procedures, cultural diversity, neurodiversity and equality concerns, intense political, financial, and time pressures, and communication differences between digital natives and older generations.
• Information is socially constructed; created, shared, and interpreted by people. Context significantly influences meaning, and a messenger is always present in communication.
• Today's topics include models of communication, intrapersonal communication, and perception.
• A linked YouTube video discusses miscommunication, perception, and complexity.
• Communication models have components like:
  • Linear/Action: sender, receiver, message, channel, noise
  • Interaction: feedback, context
  • Transaction: simultaneous interaction of components, co-constructed and co-managed meaning.

The Communication Process

• Sender encodes a message (idea).
• A channel (path of the message) is used.
• The receiver decodes the message.
• Feedback (verbal and nonverbal) occurs.
• Internal/external noise/interference impacts communication
• Communicators' context and frame of reference matters.
• The process includes encoding (converting intended message into symbols, signs, images, and language), media (the channel), message (information to be communicated), decoding (process of giving meaning to signs/symbols), and receiver (target audience).

Communication Model Components

• Response: target audience response upon receiving the message.
• Feedback: audience response after receiving the message.
• Noise: interference occurring during communication.
• Context: physical, social, and psychological situations influencing communication.

Noise/Barriers

• This section likely discusses the various types of noise that can interfere with the communication process. (This part is not fully detailed in the provided text.)

Communication Contexts

• Intrapersonal: communication with oneself (internal discourse, solo vocal, solo-written communication).
• Interpersonal: communication between two people (dyadic communication), or a small group (group communication).
• Public: communication with a large audience.
• Organizational/business: communication within an organization.
• Mass communication: communication through various media to a large audience.

Intrapersonal Communication

• Intrapersonal communication can create self-awareness, maintain relationships, and influence behaviors.
• Internal discourse, solo vocal communication, and solo written communication are related activities in this type of exchange.
• Intrapersonal communication functions include engaging in self-talk, clarifying complex ideas, analyzing difficult situations, solving challenging problems, and interpreting messages from others.
• Intrapersonal communication supports building self-awareness, utilizing information from surroundings to inform assessments & achieving/preserving social relationships.
• Related aspects are views of self-concept (beliefs, values, and attitudes), functions of perception (forming self-identity, creating impressions, & making decisions), and expectation (prior experiences & life scripts).

Perception

• Perception involves using senses (sight, hearing, taste, touch, smell) and is influenced by physiological, psychological, social, cultural, and experiential factors.
• Stages in the perceptual process involve selecting information, organizing information (by proximity, similarity and difference), and interpreting information.
• Common perceptual errors include Attribution theory, Fundamental attribution error, Self-serving bias (self-enhancement and self-presentation).
• Perceptual set theory emphasizes perception as an active process involving selection, inference, and interpretation.
• Variables and factors influencing perceptual set include expectations, emotion, motivation, and culture.

Additional Assignment Information

• Complete readings & e-tivities in the Week 1 folder on Brightspace. Use the McGraw Hill textbook/eConnect for resources.
• Associated e-tivity (application-based activities in the eConnect folder) is also part of the week's assignment.
• Weeks 1 & 2 readings/e-tivities will remain open through the end of week 3.

This quiz covers key concepts of business communication, including the importance of effective communication in achieving organizational goals. It explores critical thinking, interpersonal skills, and collaborative communication necessary for a successful business environment. Prepare to enhance your understanding of how communication impacts customer satisfaction and employee motivation.