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18 Questions

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Effective Communication in Business

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Questions and Answers

What can improve communication according to the text?

Choosing words carefully (correct)

Using a second party

Being loud and clear

Using a written medium

What can affect the way a message is received?

The noise surrounding a transmission channel (correct)

The distance between the sender and receiver

The tone of voice used

The use of nonverbal cues

What is an example of nonverbal cues?

Verbal tone

Oral communication

Body language (correct)

Written text

What is the zone that extends from physical contact to 18 inches away from a person?

The intimacy zone Signup and view all the answers

What can be used to communicate information?

A variety of ways, including orally and nonverbally Signup and view all the answers

Who are usually given more space by others?

Dominant people or those with authority Signup and view all the answers

What is essential to do in order to communicate effectively?

Practicing public speaking, writing, and interpersonal communication Signup and view all the answers

What can hinder effective communication according to the text?

The actual words used and their vagueness Signup and view all the answers

Why do people often communicate vaguely?

To avoid confrontations and test the water Signup and view all the answers

What is an important aspect to consider in communication according to Deborah Tannen?

The differences in communication styles between men and women Signup and view all the answers

What can affect how a message is received?

Many factors, including the actual words used Signup and view all the answers

What can improve communication in the workplace and home?

Considering the differences in communication styles between men and women Signup and view all the answers

What is the purpose of a gatekeeper in an organization?

To prioritize messages based on importance Signup and view all the answers

What is the result of an individual receiving a message but interpreting it differently?

Message distortion Signup and view all the answers

What is the strategy of using multiple channels to reduce communication overload?

Channel splitting Signup and view all the answers

What is the term for placing work into a waiting line to handle processing overload?

Queuing Signup and view all the answers

Which of the following is NOT a variable used to prioritize messages in a queue?

Receiver's preference Signup and view all the answers

What is the name of the test developed by Geier and Downey to measure an employee's listening style?

Attitudinal Listening Profile Signup and view all the answers