Effective Communication in Business
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Questions and Answers

What can improve communication according to the text?

  • Choosing words carefully (correct)
  • Using a second party
  • Being loud and clear
  • Using a written medium

    • What can affect the way a message is received?

  • The noise surrounding a transmission channel (correct)
  • The distance between the sender and receiver
  • The tone of voice used
  • The use of nonverbal cues

    • What is an example of nonverbal cues?

  • Verbal tone
  • Oral communication
  • Body language (correct)
  • Written text

    • What is the zone that extends from physical contact to 18 inches away from a person?

    <p>The intimacy zone</p> Signup and view all the answers

    What can be used to communicate information?

    <p>A variety of ways, including orally and nonverbally</p> Signup and view all the answers

    Who are usually given more space by others?

    <p>Dominant people or those with authority</p> Signup and view all the answers

    What is essential to do in order to communicate effectively?

    <p>Practicing public speaking, writing, and interpersonal communication</p> Signup and view all the answers

    What can hinder effective communication according to the text?

    <p>The actual words used and their vagueness</p> Signup and view all the answers

    Why do people often communicate vaguely?

    <p>To avoid confrontations and test the water</p> Signup and view all the answers

    What is an important aspect to consider in communication according to Deborah Tannen?

    <p>The differences in communication styles between men and women</p> Signup and view all the answers

    What can affect how a message is received?

    <p>Many factors, including the actual words used</p> Signup and view all the answers

    What can improve communication in the workplace and home?

    <p>Considering the differences in communication styles between men and women</p> Signup and view all the answers

    What is the purpose of a gatekeeper in an organization?

    <p>To prioritize messages based on importance</p> Signup and view all the answers

    What is the result of an individual receiving a message but interpreting it differently?

    <p>Message distortion</p> Signup and view all the answers

    What is the strategy of using multiple channels to reduce communication overload?

    <p>Channel splitting</p> Signup and view all the answers

    What is the term for placing work into a waiting line to handle processing overload?

    <p>Queuing</p> Signup and view all the answers

    Which of the following is NOT a variable used to prioritize messages in a queue?

    <p>Receiver's preference</p> Signup and view all the answers

    What is the name of the test developed by Geier and Downey to measure an employee's listening style?

    <p>Attitudinal Listening Profile</p> Signup and view all the answers

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