18 Questions
What can improve communication according to the text?
Choosing words carefully
What can affect the way a message is received?
The noise surrounding a transmission channel
What is an example of nonverbal cues?
Body language
What is the zone that extends from physical contact to 18 inches away from a person?
The intimacy zone
What can be used to communicate information?
A variety of ways, including orally and nonverbally
Who are usually given more space by others?
Dominant people or those with authority
What is essential to do in order to communicate effectively?
Practicing public speaking, writing, and interpersonal communication
What can hinder effective communication according to the text?
The actual words used and their vagueness
Why do people often communicate vaguely?
To avoid confrontations and test the water
What is an important aspect to consider in communication according to Deborah Tannen?
The differences in communication styles between men and women
What can affect how a message is received?
Many factors, including the actual words used
What can improve communication in the workplace and home?
Considering the differences in communication styles between men and women
What is the purpose of a gatekeeper in an organization?
To prioritize messages based on importance
What is the result of an individual receiving a message but interpreting it differently?
Message distortion
What is the strategy of using multiple channels to reduce communication overload?
Channel splitting
What is the term for placing work into a waiting line to handle processing overload?
Queuing
Which of the following is NOT a variable used to prioritize messages in a queue?
Receiver's preference
What is the name of the test developed by Geier and Downey to measure an employee's listening style?
Attitudinal Listening Profile
Test your understanding of effective communication in a business setting, including choosing the right words and understanding how messages can be interpreted differently. Learn how to improve communication through verbal and nonverbal means, and the importance of considering the audience's perspective.
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