Ageing and LGBTQ+ Community: Customer Service
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Questions and Answers

Who coined the term 'intersectionality'?

  • SAGE organization
  • Kimberlé Krenshaw (correct)
  • AARP
  • Tim Johnston

Which organization is the oldest and largest dedicated to improving the lives of LGBT older adults?

  • LGBTQ+ Community
  • National Projects
  • AARP
  • SAGE (correct)

What percentage of LGBT seniors expressed fear of abuse and neglect in long-term care settings according to a 2018 AARP survey?

  • 80%
  • 40%
  • 90%
  • 60% (correct)

What do over 60% of LGBT seniors in the 2018 AARP survey want from service providers?

<p>Specific training on LGBT inclusion (B)</p> Signup and view all the answers

What do the LGBTQ+ seniors want from providers, according to the 2018 AARP survey?

<p>LGBT inclusion (C)</p> Signup and view all the answers

What percentage of Gay and Lesbian consumers are more likely to purchase from a brand they consider gay friendly?

<p>68% (C)</p> Signup and view all the answers

Which of the following is emphasized in the 'Customer Engagement' section?

<p>Creating a sense of connection (C)</p> Signup and view all the answers

What is the main focus of the 'Train the Team' section?

<p>Empowering your team (C)</p> Signup and view all the answers

What is suggested in the 'LGBTQ+ Employee Resource Group' section?

<p>Engaging in public pride celebrations (D)</p> Signup and view all the answers

What is recommended in the 'Corporate Allyship' section?

<p>Engaging with LGBTQ+ chamber of commerce (C)</p> Signup and view all the answers

What percentage of Gay and Lesbian consumers are more likely to purchase from a brand they consider gay friendly?

<p>68% (C)</p> Signup and view all the answers

Which section emphasizes creating a sense of connection and engaging the person holistically?

<p>Customer Engagement (D)</p> Signup and view all the answers

What is the main focus of the 'Seek out trusted partners' suggestion?

<p>Engaging community partners (B)</p> Signup and view all the answers

What does the acronym SAGE stand for in 'SAGECare'?

<p>Services for Aging and Gay Elders (D)</p> Signup and view all the answers

What is recommended in the 'Rainbows + Other Signals' section?

<p>Using LGBT-inclusive messaging and images (A)</p> Signup and view all the answers

What is suggested in the 'Unique Perspectives of LGBTQ+ Older People' section?

<p>Creating a sense of connection (D)</p> Signup and view all the answers

What is the transition mentioned in the text that older LGBTQ+ individuals may be less willing to do?

<p>Transition to retirement (D)</p> Signup and view all the answers

What does 'SAGECare' and other LGBTQ+ training programs aim to achieve?

<p>Providing LGBT affirming care (A)</p> Signup and view all the answers

What term was coined by Kimberlé Krenshaw in 1989?

<p>Intersectionality (A)</p> Signup and view all the answers

Which organization is the oldest and largest dedicated to improving the lives of LGBT older adults?

<p>SAGE (C)</p> Signup and view all the answers

What percentage of LGBT seniors expressed fear of abuse and neglect in long-term care settings according to a 2018 AARP survey?

<p>60% (A)</p> Signup and view all the answers

What did the 2018 AARP survey of LGBT seniors find to be the percentage of respondents who would be more comfortable if providers were specifically trained on LGBT inclusion?

<p>88% (B)</p> Signup and view all the answers

What did the LGBTQ+ seniors want from service providers, according to the 2018 AARP survey?

<p>Specifically trained on LGBT inclusion (A)</p> Signup and view all the answers

What is the term used to describe people who are not exclusively masculine or feminine?

<p>Gender Nonbinary (D)</p> Signup and view all the answers

What is the unique term that describes people who are questioning their sexual orientation or gender identity?

<p>Questioning (D)</p> Signup and view all the answers

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