25 Questions
Who coined the term 'intersectionality'?
Kimberlé Krenshaw
Which organization is the oldest and largest dedicated to improving the lives of LGBT older adults?
SAGE
What percentage of LGBT seniors expressed fear of abuse and neglect in long-term care settings according to a 2018 AARP survey?
60%
What do over 60% of LGBT seniors in the 2018 AARP survey want from service providers?
Specific training on LGBT inclusion
What do the LGBTQ+ seniors want from providers, according to the 2018 AARP survey?
LGBT inclusion
What percentage of Gay and Lesbian consumers are more likely to purchase from a brand they consider gay friendly?
68%
Which of the following is emphasized in the 'Customer Engagement' section?
Creating a sense of connection
What is the main focus of the 'Train the Team' section?
Empowering your team
What is suggested in the 'LGBTQ+ Employee Resource Group' section?
Engaging in public pride celebrations
What is recommended in the 'Corporate Allyship' section?
Engaging with LGBTQ+ chamber of commerce
What percentage of Gay and Lesbian consumers are more likely to purchase from a brand they consider gay friendly?
68%
Which section emphasizes creating a sense of connection and engaging the person holistically?
Customer Engagement
What is the main focus of the 'Seek out trusted partners' suggestion?
Engaging community partners
What does the acronym SAGE stand for in 'SAGECare'?
Services for Aging and Gay Elders
What is recommended in the 'Rainbows + Other Signals' section?
Using LGBT-inclusive messaging and images
What is suggested in the 'Unique Perspectives of LGBTQ+ Older People' section?
Creating a sense of connection
What is the transition mentioned in the text that older LGBTQ+ individuals may be less willing to do?
Transition to retirement
What does 'SAGECare' and other LGBTQ+ training programs aim to achieve?
Providing LGBT affirming care
What term was coined by Kimberlé Krenshaw in 1989?
Intersectionality
Which organization is the oldest and largest dedicated to improving the lives of LGBT older adults?
SAGE
What percentage of LGBT seniors expressed fear of abuse and neglect in long-term care settings according to a 2018 AARP survey?
60%
What did the 2018 AARP survey of LGBT seniors find to be the percentage of respondents who would be more comfortable if providers were specifically trained on LGBT inclusion?
88%
What did the LGBTQ+ seniors want from service providers, according to the 2018 AARP survey?
Specifically trained on LGBT inclusion
What is the term used to describe people who are not exclusively masculine or feminine?
Gender Nonbinary
What is the unique term that describes people who are questioning their sexual orientation or gender identity?
Questioning
Explore unique perspectives, key research, best practices, and suggestions related to customer service for LGBTQ+ older people. Understand intersectionality and its impact on the ageing LGBTQ+ community.
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