Unit 8_Project Quality Managment.pdf

Project Quality Management WEEK 12 Dr. Bader Alshoumr Ass. Professor • Develop a justification for project quality management and its importance in achieving project success for information technology (IT) products and services Learning Objectives • Define project quality management and underst...

Project Quality Management WEEK 12 Dr. Bader Alshoumr Ass. Professor • Develop a justification for project quality management and its importance in achieving project success for information technology (IT) products and services Learning Objectives • Define project quality management and understand how quality relates to various aspects of IT projects • Describe quality management planning and how quality and scope management are related • Discuss the importance of managing quality and quality assurance • List and describe the tools and techniques for quality control The Importance of Project Quality Management • Although many aspects of today’s lives depend on high-quality IT products, most people simply accept poor quality from IT products and services such as computer crashes, software bugs, or login issues • Many IT projects develop mission-critical systems that are used in life-and-death situations, such as navigation systems on aircraft or computer components built into medical equipment • Therefore, quality must be on an equal level with project scope, time, and cost • The purpose of project quality management is to ensure that the project will satisfy the needs for which it was undertaken • The project team must understand what quality mean to customers because the customer ultimately decide if quality of IT products or services is acceptable or not 11/25/2023 Dr. Bader Alshoumr - Health Informatics - UoH 3 Project Quality Management • Project quality management is a difficult knowledge area to define. Thus, the international Organization for Standardization (ISO) suggest 2 definitions for quality • the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs (ISO8042:1994) • the degree to which a set of inherent characteristics fulfils requirements (ISO9000:2000) • Some expert defines quality based on 1. Conformance to requirements = the project’s process + products = meet written specifications 2. Fitness for use = products = can be used as intended • Project quality management involve 3 main processes 1. Planning quality management 2. Managing quality 3. Controlling quality 11/25/2023 Dr. Bader Alshoumr - Health Informatics - UoH 4 Important Scope Aspects of IT Projects • Functionality is the degree to which a system performs its intended function • Features are the system’s special characteristics that appeal to users • System outputs are the screens and reports the system generates • Performance addresses how well a product or service performs the customer’s intended use • Reliability is the ability of a product or service to perform as expected under normal conditions • Maintainability addresses the ease of performing maintenance on a product • A metric is a standard of measurement 11/25/2023 Dr. Bader Alshoumr - Health Informatics - UoH 5 Planning Quality Management • Planning quality management include identifying which quality requirements and standards are relevant to the project and how to satisfy them • Planning for quality standards are varied based on the type of the IT project for example • IT products = a reasonable response time of a system, consistent and accurate information • IT services = a time needed for replay from help desk, a time needed to receive 11/25/2023 Dr. Bader Alshoumr - Health Informatics - UoH 6 Managing Quality • Managing quality involves translating the quality management plan into executable quality assurance activities to satisfying the relevant quality standards • Many companies develop their own best practices and evaluate others’ best practices to continuously improve their way to do business. For example, Kaizen approach and lean evaluating processes are used by many organizations to fulfill the relevant quality standards • The main outputs of this process are quality reports, test and evaluation documents, change requests, project management plan updates, and project documents updates • Important inputs for managing quality are the quality management plan, project documents, and organizational process assets • Several tools and techniques are used in managing quality including design of experiments, benchmarking, and quality audit 11/25/2023 Dr. Bader Alshoumr - Health Informatics - UoH 7 Controlling Quality • Controlling quality involve monitoring specific project results to ensure that they are complete, correct, and meet customer expectations • The main goal of quality control is to improve quality, the main outcomes of this process are • Acceptance decisions = accept or reject = products or services produced • Rework = action taken = rejected items complain with requirements/specifications/expectations • Process adjustment = correct or prevent = further quality problem based on quality control measurement • The main outputs of quality control include quality control measurements, verified deliverables, work performance information, change requests, project management plan updates, and project documents updates. 11/25/2023 Dr. Bader Alshoumr - Health Informatics - UoH 8 Controlling Quality • The controlling quality process often is performed using several tools and techniques. 1. 2. 3. 4. 5. 6. 7. Cause-and-effect diagrams = trace complaints = help to find the root cause of the problem Control chart = graphic display of data = help to illustrate the results of a process over time Checksheet = help to collect and analyze data Scatter diagram = help to identify the relationship between two variables Histogram = bar graph of a distribution of variables = help to show frequency of problem or situations Perto chart = histogram = help to identify and prioritize the problem areas Flow chart = graphic display of the logic and flow of processes = help to analyze how problem occur + help to improve the process 11/25/2023 Dr. Bader Alshoumr - Health Informatics - UoH 9 Controlling Quality Using control charts to monitor ED visits (https://www.hopkinsacg.org/usingcontrol-charts-to-measure-performance/ ) 11/25/2023 Dr. Bader Alshoumr - Health Informatics - UoH 10 Controlling Quality 11/25/2023 Dr. Bader Alshoumr - Health Informatics - UoH 11 Controlling Quality 11/25/2023 Dr. Bader Alshoumr - Health Informatics - UoH 12 Controlling Quality 11/25/2023 Dr. Bader Alshoumr - Health Informatics - UoH 13