Project Quality Management in Information Technology
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Questions and Answers

What is the ISO definition of quality according to ISO9000:2000?

  • Conformance to requirements = the project’s process + products = meet written specifications
  • The totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs
  • Fitness for use = products = can be used as intended
  • The degree to which a set of inherent characteristics fulfils requirements (correct)

    • What are the main outputs of the managing quality process?

  • Acceptance decisions = accept or reject = products or services produced
  • Quality reports, test and evaluation documents, change requests, project management plan updates, and project documents updates (correct)
  • Verified deliverables, work performance information, change requests, project management plan updates, and project documents updates
  • Rework = action taken = rejected items complain with requirements/specifications/expectations

    • What is the main goal of quality control?

  • To monitor specific project results to ensure that they are complete, correct, and meet customer expectations
  • To identify which quality requirements and standards are relevant to the project
  • To improve quality (correct)
  • To translate the quality management plan into executable quality assurance activities

    • Which tool is used in controlling quality to help identify the relationship between two variables?

    <p>Scatter diagram</p> Signup and view all the answers

    What does maintainability address in IT projects?

    <p>The ease of performing maintenance on a product</p> Signup and view all the answers

    Which aspect is NOT emphasized as being equally important to quality in IT projects?

    <p>Project risk</p> Signup and view all the answers

    What is the primary purpose of project quality management?

    <p>To ensure customer satisfaction with the project outcome</p> Signup and view all the answers

    In the context of IT projects, what does the text suggest about customer perception of quality?

    <p>Customers ultimately decide if the quality of IT products or services is acceptable or not</p> Signup and view all the answers

    What type of systems do many IT projects develop, according to the text?

    <p>Mission-critical systems used in life-and-death situations</p> Signup and view all the answers

    What is the role of quality assurance in project quality management?

    <p>To prevent defects in the project deliverables</p> Signup and view all the answers

    Quality control is the process of translating the quality management plan into executable quality assurance activities to satisfy relevant quality standards.

    <p>True</p> Signup and view all the answers

    The main outputs of controlling quality process include quality reports, test and evaluation documents, and change requests.

    <p>False</p> Signup and view all the answers

    The ISO suggests only one definition for quality according to ISO8042:1994.

    <p>False</p> Signup and view all the answers

    Maintainability addresses the ability of a product or service to perform as expected under normal conditions.

    <p>False</p> Signup and view all the answers

    The main goal of quality control is to ensure that project results are complete, correct, and meet customer expectations.

    <p>True</p> Signup and view all the answers

    What are the three main processes involved in project quality management?

    <p>Planning quality management, managing quality, controlling quality</p> Signup and view all the answers

    What are the main outputs of the managing quality process?

    <p>Quality reports, test and evaluation documents, change requests, project management plan updates, and project documents updates</p> Signup and view all the answers

    What is the main goal of quality control?

    <p>To improve quality by monitoring specific project results to ensure that they are complete, correct, and meet customer expectations</p> Signup and view all the answers

    What does maintainability address in IT projects?

    <p>The ease of performing maintenance on a product</p> Signup and view all the answers

    What tool is used in controlling quality to help identify the relationship between two variables?

    <p>Scatter diagram</p> Signup and view all the answers

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