Project Quality Management in Information Technology

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What is the ISO definition of quality according to ISO9000:2000?

The degree to which a set of inherent characteristics fulfils requirements

What are the main outputs of the managing quality process?

Quality reports, test and evaluation documents, change requests, project management plan updates, and project documents updates

What is the main goal of quality control?

To improve quality

Which tool is used in controlling quality to help identify the relationship between two variables?

<p>Scatter diagram</p> Signup and view all the answers

What does maintainability address in IT projects?

<p>The ease of performing maintenance on a product</p> Signup and view all the answers

Which aspect is NOT emphasized as being equally important to quality in IT projects?

<p>Project risk</p> Signup and view all the answers

What is the primary purpose of project quality management?

<p>To ensure customer satisfaction with the project outcome</p> Signup and view all the answers

In the context of IT projects, what does the text suggest about customer perception of quality?

<p>Customers ultimately decide if the quality of IT products or services is acceptable or not</p> Signup and view all the answers

What type of systems do many IT projects develop, according to the text?

<p>Mission-critical systems used in life-and-death situations</p> Signup and view all the answers

What is the role of quality assurance in project quality management?

<p>To prevent defects in the project deliverables</p> Signup and view all the answers

Quality control is the process of translating the quality management plan into executable quality assurance activities to satisfy relevant quality standards.

<p>True</p> Signup and view all the answers

The main outputs of controlling quality process include quality reports, test and evaluation documents, and change requests.

<p>False</p> Signup and view all the answers

The ISO suggests only one definition for quality according to ISO8042:1994.

<p>False</p> Signup and view all the answers

Maintainability addresses the ability of a product or service to perform as expected under normal conditions.

<p>False</p> Signup and view all the answers

The main goal of quality control is to ensure that project results are complete, correct, and meet customer expectations.

<p>True</p> Signup and view all the answers

What are the three main processes involved in project quality management?

<p>Planning quality management, managing quality, controlling quality</p> Signup and view all the answers

What are the main outputs of the managing quality process?

<p>Quality reports, test and evaluation documents, change requests, project management plan updates, and project documents updates</p> Signup and view all the answers

What is the main goal of quality control?

<p>To improve quality by monitoring specific project results to ensure that they are complete, correct, and meet customer expectations</p> Signup and view all the answers

What does maintainability address in IT projects?

<p>The ease of performing maintenance on a product</p> Signup and view all the answers

What tool is used in controlling quality to help identify the relationship between two variables?

<p>Scatter diagram</p> Signup and view all the answers

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