Project Quality Management in Information Technology

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What is the ISO definition of quality according to ISO9000:2000?

Conformance to requirements = the project’s process + products = meet written specifications

The totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs

Fitness for use = products = can be used as intended

The degree to which a set of inherent characteristics fulfils requirements (correct)

What are the main outputs of the managing quality process?

Acceptance decisions = accept or reject = products or services produced

Quality reports, test and evaluation documents, change requests, project management plan updates, and project documents updates (correct)

Verified deliverables, work performance information, change requests, project management plan updates, and project documents updates

Rework = action taken = rejected items complain with requirements/specifications/expectations

What is the main goal of quality control?

To monitor specific project results to ensure that they are complete, correct, and meet customer expectations

To identify which quality requirements and standards are relevant to the project

To improve quality (correct)

To translate the quality management plan into executable quality assurance activities

Which tool is used in controlling quality to help identify the relationship between two variables?

Scatter diagram Signup and view all the answers

What does maintainability address in IT projects?

The ease of performing maintenance on a product Signup and view all the answers

Which aspect is NOT emphasized as being equally important to quality in IT projects?

Project risk Signup and view all the answers

What is the primary purpose of project quality management?

To ensure customer satisfaction with the project outcome Signup and view all the answers

In the context of IT projects, what does the text suggest about customer perception of quality?

Customers ultimately decide if the quality of IT products or services is acceptable or not Signup and view all the answers

What type of systems do many IT projects develop, according to the text?

Mission-critical systems used in life-and-death situations Signup and view all the answers

What is the role of quality assurance in project quality management?

To prevent defects in the project deliverables Signup and view all the answers

Quality control is the process of translating the quality management plan into executable quality assurance activities to satisfy relevant quality standards.

True Signup and view all the answers

The main outputs of controlling quality process include quality reports, test and evaluation documents, and change requests.

False Signup and view all the answers

The ISO suggests only one definition for quality according to ISO8042:1994.

False Signup and view all the answers

Maintainability addresses the ability of a product or service to perform as expected under normal conditions.

False Signup and view all the answers

The main goal of quality control is to ensure that project results are complete, correct, and meet customer expectations.

True Signup and view all the answers

What are the three main processes involved in project quality management?

Planning quality management, managing quality, controlling quality Signup and view all the answers

What are the main outputs of the managing quality process?

Quality reports, test and evaluation documents, change requests, project management plan updates, and project documents updates Signup and view all the answers

What is the main goal of quality control?

To improve quality by monitoring specific project results to ensure that they are complete, correct, and meet customer expectations Signup and view all the answers

What does maintainability address in IT projects?

The ease of performing maintenance on a product Signup and view all the answers

What tool is used in controlling quality to help identify the relationship between two variables?

Scatter diagram Signup and view all the answers

Project Quality Management in Information Technology

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Questions and Answers

What is the ISO definition of quality according to ISO9000:2000?

What are the main outputs of the managing quality process?

What is the main goal of quality control?

Which tool is used in controlling quality to help identify the relationship between two variables?

What does maintainability address in IT projects?

Which aspect is NOT emphasized as being equally important to quality in IT projects?

What is the primary purpose of project quality management?

In the context of IT projects, what does the text suggest about customer perception of quality?

What type of systems do many IT projects develop, according to the text?

What is the role of quality assurance in project quality management?

Quality control is the process of translating the quality management plan into executable quality assurance activities to satisfy relevant quality standards.

The main outputs of controlling quality process include quality reports, test and evaluation documents, and change requests.

The ISO suggests only one definition for quality according to ISO8042:1994.

Maintainability addresses the ability of a product or service to perform as expected under normal conditions.

The main goal of quality control is to ensure that project results are complete, correct, and meet customer expectations.

What are the three main processes involved in project quality management?

What are the main outputs of the managing quality process?

What is the main goal of quality control?

What does maintainability address in IT projects?

What tool is used in controlling quality to help identify the relationship between two variables?

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