The Golden Rules of Communication PDF

The Golden Rules of Communication ================================= Chapter 4 ========= 1.The importance of effective communication 2.The rules: - Project a professional demeanor at all times. - Smile Often - Be aware of your body language - Listening is the best relationship builder...

The Golden Rules of Communication ================================= Chapter 4 ========= 1.The importance of effective communication 2.The rules: - Project a professional demeanor at all times. - Smile Often - Be aware of your body language - Listening is the best relationship builder - Speak clearly and loud enough for people to hear you - Use proper English - Respond instead of reacting - Believe in yourself - Be aware of your temmperment - Talk less and listen more - Be attentive 1. You will be more productive and prevents potential conflict. When taking new clients, you never know who you will be working with and want to provide them with the best possible experience. It is important that we present ourselves as confident service provides. 2. Professional demeanor- - Attitude - Appearance - Manners - All the above demonstrate respect, integrity and a commitment to excellence Smiling-difference between fake and authentic. The effect a smile has on us. Body Language: 70 to 90% is non-verbal - Stand tall, Shoulders back, feet apart. Power Pose - Eyecontact-maintain eye contact with the person you're talking to - Facial expression-smile and nod to show you are paying attention. Make sure not to frown or look bored - Gestures-Open hands and emphasis on what you're saying - Hand shake- Face the person, make eye contact and match the other persons firmness. Listening- This is the most important part of any job. - Lean towards the person you are communicating with to show you are interested and engaged Proper English- Do not use slang as people of different ages may not understand what you're saying 3. Take a deep breath or count to 3 in your head to allow an appropriate response. - Power prime-similar to power pose, think of a past success that makes you feel proud and confident - Be attentive, natural in your interactions - Talk less and listen more- do the active listening activity. Speak clearly and loud enough for people to hear you. Keep in mind your surroundings. Don't mumble. Use proper English and avoid the current slang as people of different generations may not understand.