Podcast
Questions and Answers
What is one of the key rules for effective communication?
What is one of the key rules for effective communication?
- Speak quietly to avoid interrupting.
- Avoid making eye contact.
- Project a professional demeanor at all times. (correct)
- Always use slang to connect with the younger crowd.
Which of the following is true about body language?
Which of the following is true about body language?
- Gestures should be avoided to prevent misunderstanding.
- 70 to 90% of communication is non-verbal. (correct)
- Maintaining a closed posture is advisable.
- It accounts for only 10% of communication.
What is an effective way to show you are engaged while listening?
What is an effective way to show you are engaged while listening?
- Use your phone to check messages.
- Maintain eye contact. (correct)
- Look around the room frequently.
- Lean away from the speaker.
What should you do instead of immediately reacting to a situation?
What should you do instead of immediately reacting to a situation?
Which of the following demonstrates proper English in communication?
Which of the following demonstrates proper English in communication?
How can one show attentiveness in conversation?
How can one show attentiveness in conversation?
Why is active listening emphasized in effective communication?
Why is active listening emphasized in effective communication?
What is the significance of a power pose in communication?
What is the significance of a power pose in communication?
What percentage of communication is typically conveyed through non-verbal cues such as body language?
What percentage of communication is typically conveyed through non-verbal cues such as body language?
Which of the following behaviors is NOT recommended for projecting a professional demeanor?
Which of the following behaviors is NOT recommended for projecting a professional demeanor?
What is the advised action to take before responding to a potentially triggering conversation?
What is the advised action to take before responding to a potentially triggering conversation?
Which option describes an effective way to demonstrate active listening during a conversation?
Which option describes an effective way to demonstrate active listening during a conversation?
Why is smiling considered an important aspect of communication?
Why is smiling considered an important aspect of communication?
How should one handle conversations with individuals from different age groups regarding language use?
How should one handle conversations with individuals from different age groups regarding language use?
Which technique is suggested to cultivate self-confidence in communication?
Which technique is suggested to cultivate self-confidence in communication?
What key behavioral trait should be emphasized to avoid conflicts when communicating with new clients?
What key behavioral trait should be emphasized to avoid conflicts when communicating with new clients?
Flashcards
Effective Communication
Effective Communication
Clear and professional communication that builds strong relationships. Promotes productivity and prevents conflict, especially when meeting new clients.
Professional Demeanor
Professional Demeanor
Projecting a confident and respectful image through attitude, appearance, and manners. This reflects integrity and commitment to excellence.
Authentic Smile
Authentic Smile
A genuine expression of happiness and engagement, not a forced smile.
Body Language
Body Language
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Active Listening
Active Listening
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Proper English
Proper English
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Responding vs. Reacting
Responding vs. Reacting
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Power Pose/Prime
Power Pose/Prime
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Effective Communication
Effective Communication
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Professional Demeanor
Professional Demeanor
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Body Language
Body Language
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Active Listening
Active Listening
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Proper English
Proper English
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Respond vs. React
Respond vs. React
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Power Pose/Prime
Power Pose/Prime
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Active Listening Activity
Active Listening Activity
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Study Notes
The Golden Rules of Communication
- Effective communication is crucial for productivity and conflict prevention, especially when interacting with new clients
- Project a professional demeanor at all times
- Maintain a positive attitude, professional appearance, and good manners
- Smile often, be aware of body language, and be a good listener
- Speak clearly and loudly enough for others to hear; use proper English
- Professional demeanor includes respect, integrity, and commitment to excellence. Smiling's impact on interactions.
- Body language accounts for 70-90% of communication
- Maintain a confident posture: stand tall, shoulders back, feet apart
- Maintain eye contact, smile, use appropriate facial expressions, and use clear hand gestures
- Practice active listening. Actively listen to others and respond instead of reacting
- Be aware of personal temperament and avoid slang that could be misunderstood
Practice Communication
- Respond instead of reacting, believe in yourself, and temper your demeanor.
- Active Listening is critical, talk less and listen more for effective communication.
- Prepare effective responses by taking a deep breath or counting to 3.
- Remember and reflect on previous successes. This enhances confidence
- Be mindful of surroundings. Speak clearly and avoid slang.
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