The Dazzle System _ Final.pdf

THE GAYEST CLEANING COMPANY IN AMERICA! THE DAZZLE SYSTEM How we consistently outshine the competition, delight our clients, make big paychecks, maximize employee benefits, create huge amounts of paid time off, produce zero our emissions and advocate for our community CLEANING...

THE GAYEST CLEANING COMPANY IN AMERICA! THE DAZZLE SYSTEM How we consistently outshine the competition, delight our clients, make big paychecks, maximize employee benefits, create huge amounts of paid time off, produce zero our emissions and advocate for our community CLEANING support scheduling sales & a carbon neutral company  1. THE TRAINING 3 2. THE SYSTEM 8 TABLE OF CONTENTS 3. THE CODE 16 4. THE AGREEMENT 19 5. THE RULES 27 6. THE METHOD 29 7. THE WAY 38 8. THE DETAILS 59 9. THE ACCOMPLISHMENT 69 WELCOME TO DAZZLE A message from Dazzle CEO: Terry Hi! I'm Terry. I'm the CEO of the Dazzle Cleaning Company. As CEO, I lead our business operations- everything from scheduling, HR, policy management, compliance, and finance. I'm here to help you make the most out of your career with Dazzle. Dazzle's success is rooted in our four founding principles. Regardless of your role at Dazzle, whether on the phone or in a client's home, these four principles will help you make the right decision for your colleagues and clients. WE DO THE RIGHT THING. Sometimes, it's fun to do- like building an inclusive, queer-friendly, and diverse place for people to come to work. But it could be expensive, time-consuming, or annoying. In either case, we know what it means to do the right thing. Often, it is choosing to focus on our long-term, shared success instead of our near-term convenience or profit. WE’RE GOOD TO EACH OTHER. With our employees, clients, community, and each other, we operate from a place of abundance. It might be a contribution to a non-profit, or it might be spending a little extra time with a colleague. We are generous with our time, knowledge, and money. WE DEMONSTRATE PROFESSIONALISM. We are experts in our field. We are fast, reliable, and quality-obsessed. We don't care about tattoos, piercings, or hair color. Our professionalism is about setting an industry standard for client service and trust. WE TAKE ACTION ON CLIMATE CHANGE. We buy carbon credits to make our footprint carbon-neutral. We pay to plant trees every time we get a review. We use non-toxic chemicals and reusable supplies. We give money to organizations doing climate change and climate justice work. We don't just say we are green. Dazzle makes our commitment to our climate a priority, always. Welcome to the Dazzle Cleaning Company, the gayest cleaning company in America! -Terry 2 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER ONE THE TRAINING Chapter One: The Training contains your training schedule, daily grade & important links. “Tell me and I forget, teach me and I may remember, involve me and I learn” -Benjamin Franklin 3 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER ONE: THE TRAINING DOCUMENTS THE TRAINING SCHEDULE 1. Complete your new hire documents Day 0 2. Submit vaccine card and identification documents Employee initial: _______ 1. Shadow your trainer Day 1 2. Read chapters 2 & 3 Trainer initial: _________ Shadow your trainer Employee initial: _______ Day 2 Read chapters 4 & 5 Trainer initial: _________ Shadow your trainer Employee initial: _______ Day 3 Read chapter 6 Trainer initial: _________ Employee initial: _______ Shadow your trainer Day 4 Read chapter 7 Trainer initial: _________ Employee initial: _______ Shadow your trainer Day 5 Read chapter 8 Trainer initial: _________ Employee initial: _______ Complete Trainual New Hire course. Part 6 Trainer initial: _________ 4 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER ONE: THE TRAINING DOCUMENTS DAILY GRADE A, B, C, D, F ATTITUDE: PUNCTUALITY: Day 1 QUALITY: ENTHUSIASM: SPEED: ABILITY TO FOLLOW INSTRUCTIONS: ATTITUDE: PUNCTUALITY: Day 2 QUALITY: ENTHUSIASM: SPEED: ABILITY TO FOLLOW INSTRUCTIONS: ATTITUDE: PUNCTUALITY: Day 3 QUALITY: ENTHUSIASM: SPEED: ABILITY TO FOLLOW INSTRUCTIONS: ATTITUDE: PUNCTUALITY: Day 4 QUALITY: ENTHUSIASM: SPEED: ABILITY TO FOLLOW INSTRUCTIONS: ATTITUDE: PUNCTUALITY: Day 5 QUALITY: ENTHUSIASM: SPEED: ABILITY TO FOLLOW INSTRUCTIONS: 5 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER ONE: THE TRAINING DOCUMENTS CHAPTER - 6 QUICK SHEET LINKS IMPORTANT INFORMATION & LINKS CONTACTING THE OFFICE EMPLOYEE POLICY BOOK To contact the office text or call: 323-553-1461. This number should be saved in your phone. SCHEDULE AVAILABLITY MAID CENTRAL LOGIN Our default availability is Monday-Friday from 8am to 5pm. If, for example, you see that you are not scheuled after noon tomorrow, that doesn’t mean you are off at noon tomorrow. We work hard right up to the last minute to fill eveyone’s scheule. To change your default availability please contact the office via text or email. REIMBURSEMENT FORM PAYCHECKS STUBS PERFORMANCE DASHBOARD CELEGAYTIONS SUBMISSIONS 6 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER ONE: THE TRAINING DOCUMENTS CHAPTER - 6 QUICK SHEET LINKS HEALTH INSURANCE PORTAL DENTAL INSURANCE PORTAL SUPPLEMENTAL INSURANCE PORTAL 401(K) PORTAL INCIDENT & INJURY REPORTING WORKPLACE NOTICES 7 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER TWO THE SYSTEM Chapter Two: The System shows how our system drives our success. “Synergy — the bonus that is achieved when things work together harmoniously.” – Mark Twain 8 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER TWO: THE SYSTEM THE SYSEM IS OUR SUCCESS The Dazzle System is built on 3 core strategies TOP PAY STRATEGY CONSISTENCY EFFICIENY STRATEGY STRATEGY TOP TALENT Attract and retain top staff through top pay, comprehensive benefits, generous paid time off and fair & respectful benefits, generous paid time off and fair & respectful management management. SPECIFIC & CONSISTENT We leverage specificity to create consistency and clarity between cleaners, clients, admin and management. HIGHLY EFFICIENT Our system enables cleaning homes faster than our competitors which, combined with high quality and consistency, allow us to charge similar prices as our competitors yet have more money to spend on payroll and benefits. 9 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER TWO: THE SYSTEM THE TOP PAY STRATEGY TOP PAY TOP BENEFITS We have the highest paid We start accruing paid time off right employees in the industry which away. We have heath insurance through allows us to continually attract top Kaiser Permanente, Dental insurance staff and positions the company to through Delta Dental and supplemental not have to tolerate poor and mental health insurance through performance which hurts everyone. AFLAC. Y TOP PA B P TO EN EFI TS TI G H T & CY FA R SH EN I IP IC FF TOP E A TIGHT AND FAIR SHIP TOP EFFICENCY Our success lies in our fabulous We have developed a highly employees. Top pay, top benefits, efficient system which us allows clear policies and fair management us to complete jobs quickly and ensures we have the highest quality supports our mission of having talent which keeps at the very top of the highest paid employees in the the industry. industry. 10 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER TWO: THE SYSTEM THE CONSISTENCY STRATEGY We build consistency on these 4 pillars SPECIFICITY STANDARDS TOOLS PREPERATION 11 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER TWO: THE SYSTEM CONSISTENCY THROUGH SPECIFICITY CLIENT ADMIN CLEANER We sell specific products and we train on those specific products. It’s this specificity that allows us to all be on the same page even with hundreds of clients and dozens of employees. INITIAL PREMIUM DEEP CLEAN INITAL EXPRESS CLEAN PREMIUM MAINTENANCE CLEAN EXPRESS MAINTENANCE CLEAN YOU DESIGN THE CLEAN MOVE-IN & MOVE-OUT CLEAN SHORT TERM RENTAL CLEAN OFFICE CLEAN 12 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER TWO: THE SYSTEM CONSISTENCY THROUGH STANDARDS FOLD TOILET PAPER AND LEAVE MINTS SEAL WITH STICKER TIE GREEN COMPOST BAGS GIVE TREATS IN SMALL TRASH CANS TO DOGS CLOSE TOILET LIDS CLOSE SHOWER CURTAINS PAY SPECIAL ATTENTION TO HOW WE MAKE BEDS THE FLOORS ALWAYS LEAVE A CRISP INTRODUCE YOURSELF WHEN LEAVE BEHIND ON THE YOU ARRIVE & GO IN KITCHEN COUNTER OR TOGETHER ISLAND HOW WE FOLD TOWELS HOW WE FOLD BLANKETS SCAN THE CODE TO WATCH TOWEL SCAN THE CODE TO WATCH FOLDING 101 ON PAGE 48 OF THIS BLANKET FOLDING 101 ON PAGE 50 BOOK OF THIS BOOK 13 10 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024 Initial:_____  CHAPTER TWO: THE SYSTEM CONSISTENCY THROUGH TOOLS We all use the same tools. We don’t add or take anything away. SPARKLE SPRAY: SHINE SPRAY: BLACK SPRAY: GREEN SPRAY: SPARKLE SPRAY CONCENTRATE: PAINT SCRAPER: SQUEEGEE: WHISK BROOM: TILE BRUSH: TOILET BRUSH: FUR BRUSH: GLOVES: MINTS: COMPOSTABLE BAGS: MAGIC ERASERS: BLUE SPONGES: DISH SOAP: APRON: MINERAL OIL KIT: RINSE CUP: PUMICE STONE: TOOTHBRUSHES: OSTRICH FEATHER DUSTER: MICROFIBER DUSTER: DAZZLE BADGE: VACUUM: SHMOP: COTTON CLEANING CLOTHS: MICROFIBER CLOTHS: LINT FREE CLOTHS: SHMOP COVERS WHITE BUCKET 14 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER TWO: THE SYSTEM CONSISTENCY THROUGH PREPERATION “Proper preparation prevents poor performance.” -Nancy Pelosi We understand the Dazzle System. We know what to clean and how to clean for each type of job. We arrive to every job with a clean, organized and well stocked bag and with plenty of clean cleaning clothes. We know exactly where everything is. Our tools & equipment are clean and well maintained. We arrive to the home wearing our Dazzle shirt as our top layer (not including a coat), our apron, & our Dazzle badge. We have, in excellent condition, Leave Behinds, New Client Welcome Bags, dog treats, compostable bags, mints and toilet paper stickers with us. 15 10 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024 Initial:_____  CHAPTER THREE THE CODE Chapter Three: The Code walks through our mission, our values and the action we take to live them. “An ounce of performance is worth pounds of promises.” – Mae West 16 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER THREE: THE CODE THE CODE MISSION We consistently outshine the competition, delight our clients, make big paychecks, maximize employee benefits, create huge amounts of paid time off, produce zero emissions and advocate for our community. VALUES WE DO THE RIGHT THING WE ARE GOOD TO EACH OTHER Sometimes, it's fun to do- like building an inclusive, With our employees, clients, community, and each queer-friendly, and diverse place for people to come to other, we operate from a place of abundance. It might work. But it could be expensive, time-consuming, or be a contribution to a non-profit, or it might be annoying. In either case, we know what it means to do spending a little extra time with a colleague. We are the right thing. Often, it is choosing to focus on our generous with our time, knowledge, and money. long-term, shared success instead of our near-term convenience or profit. WE DEMONSTRATE PROFESSIONALISM WE TAKE CLIMATE ACTION We are experts in our field. We are fast, reliable, and We buy carbon credits to make our footprint carbon- quality-obsessed. We don't care about tattoos, neutral. We pay to plant trees every time we get a piercings, or hair color. Our professionalism is about review. We use non-toxic chemicals and reusable setting an industry standard for client service and supplies. We give money to organizations doing trust. climate change and climate justice work. We don't just say we are green. Dazzle makes our commitment to our climate a priority, always. 17 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER THREE: THE CODE THE CODE IN ACTION GAYEST CLEANING COMPANY! CELEGATIONS By Gayest we mean the most LGBTQIA+ forward Celegaytions is a way to celebrate and acknowledge cleaning company in America. Progressive politics is our employees and our clients. Please participate by core to our mission. submitting co-workers and clients so that they can be acknowledged! MERRY FAIRIES We clean homes for people who are unable to clean SUPPORT OF PROGRESSIVE POLITICS their own homes or afford to pay someone to clean We’re passionate about supporting progressive their homes. We complete these jobs free of charge or causes, candidates and organizations. We do this in a at deeply discounted rates. variety of ways including donating money, hosting events and organizing around action items. NONPROFIT OF THE MONTH Giving has been in our DNA since Dazzle started. Among other organizations Dazzle regularly gives to SUPPORT OF LOCAL ORGANIZATIONS Planned Parenthood, Partners in Health, Climate 360, We support our community every week with our in-kind The King County Community Bail Fund, STG for Kids, contribution program, which provides dozens of My Climate & GiveWell. We’re expanding our giving in organizations with gift certificates and auction items, 2024 by launching our Nonprofit of the Month raising money for everything from Little League to program. Each month will feature one nonprofit that LGBTQ+ Youth Programs. we make a contribution between $2,000-$5,000 to. A CARBON NEUTRAL COMPANY WE PLANT A TREE FOR EVERY REVIEW We buy carbon credits to make our footprint carbon- neutral. We pay to plant trees every time we get a We’ve paired with a nonprofit, ReviewForest, and now review. We use non-toxic chemicals and reusable every time we get a review on Google ReviewForest supplies. We give money to organizations doing charges our account and transfers money to a forestry climate change and climate justice work. We don't just nonprofit to plant a tree. It’s so cool! say we are green. Dazzle makes our commitment to 500+ trees in counting! Check out more here: our climate a priority, always. Learn about how we became carbon neutral here: 18 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER FOUR THE AGREEMENT Chapter Four: The Agreement outlines the grand agreement employees make to Dazzle and the grand agreement that Dazzle makes to employees. “Make fair agreements and then stick to them” -Confucius 19 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  C H A P T E R F O CHAPTER U R : T H -E6 A G R E E M E N T OUR AGREEMENT TO YOU By becoming a Dazzle employee you are entering into an agreement with us, here’s our end of the agreement to you. FAIR & RESPECTFUL MANAGEMENT CLEAR IS KIND In each of our interactions, we strive to be thoughtful Our management goal is to ensure that every and considerate of one another. We listen to feedback, employee knows what is expected of them and how work to build shared understanding, and incorporate they are performing against those expectations at any new ideas and concerns into future iterations of the given time. We offer candid and timely feedback when Dazzle Way. necessary. We assume the best intent in our interactions. EQUAL ENFORCEMENT OF POLICIES CLEAR WORK BOUNDRIES Dazzle uses a system of defined and measurable Dazzle offers many ways for employees to define the performance metrics to evaluate employee work boundaries needed. Through paid time off, performance. We make policy enforcement decisions unpaid time off options, penalty-free unplanned based on these metrics. By using metrics, we work to absences, and reasonable accommodation of mitigate bias and provide clarity of expectations. scheduling requests, we seek to create a space where When appropriate, we use our "do the right thing" value people can show up and do their best work but also to guide decisions that may run counter to our metrics have the freedom to be away from work in support of and policies. their interests, passions, communities, families, and personal needs. TOP PAY PAID TIME OFF & BENEFITS Dazzle is committed to offering the best pay in the Full-time employees of Dazzle earn 5 paid holidays, 5 industry. Based on our research, we are the top-paid sick days, and 10 vacation days in their first year. Plus, cleaning company in the country. We will continue to Dazzle offers a complete set of employee benefits, refine our compensation plans to ensure we are not including health, dental, life, and a 401K that includes only the top-paid cleaning company but also provide a an employer match. These industry-leading benefits good wage for a hard job. are what we owe to the skilled and smart employees of the Dazzle Cleaning Company. 20 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  C H A P T E R F O CHAPTER U R : T H -E6 A G R E E M E N T COMPENSATION DETAILS PAID TIME OFF VACATION TIME WAGES Employees with < 1 year of service to accrue Trainings/Meetings are paid at $20/hour.038 hours PTO per hour worked. (2 weeks/yr) Level 1 pay, up to 25 hours per week, $22/hour Employees with > 1 year of service to accrue Level 2 pay, up to 30 hours per week, $25/hour.57 hours PTO per hour worked. (3 weeks/yr) Level 3 pay, 30+ hours per week, $28/hour Employees with > 6 year of service to accrue Friday pay: Level 1 $25, Level 2 $28, Level 3.76 hours PTO per hour worked. (4 weeks/yr) $30 Saturday Jobs paid at $31/hr SICK TIME SCHEDULED/ACTUAL/PAYABLE HOURS Accrue.025 hours PTO per hour worked. Scheduled Hours are the number of hours that you are scheduled to be at a job. Actual ours are the total number of hours that you were at the job for. Payable Hours are the hours that you are being paid for the job. Payable Hours are higher than Actual Hours every week and always have been. TOTAL PAID TIME OFF Employees with < 1 year of service to accrue TRAINERS.044 hours PTO per hour worked. (2 weeks/yr) Employees with > 1 year of service to accrue Make Level 3 pay on training weeks regardless.058 hours PTO per hour worked. (3 weeks/yr) of how many hours they work, plus bonus pay Dazzle does not "cash out" PTO. When an of +$40 for training days. employee has an unexcused absence, we must This is a total of +$200 for 5 full days of draw down the available Sick and Safe Time training. balance. If the trainee completed 3 months with 96% Employees may carry over up to 40 hours of scorecard the trainer will get successful Sick and Safe Time per calendar year. training bonus for $250 Employees may carry over up to 40 hours of combined Sick and Safe Time and Vacation ON CALL SHIFTS Time per year PTO is typically paid out at $22 hourly if an are paid at a flat rate of $100 and the employee does not work during the week at all. employee's pay rate for the week is paid as However, if they miss one or two days due to though they worked an additional 6 hours. illness or injury and would have otherwise been So, for example, if an employee worked 26 eligible to be scheduled for 30+ hours, we pay hours but was on call for one day, they'd be at the rate they would have earned if it were paid for 26 hours at $28 possible for them to work a full week. (the $28 rate is as though they worked 32 Employees that are exceptions to the leveled hours), pay scale will be paid PTO at their regular rate. plus $100 "Additional Pay." 21 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  C H A P T E R F O CHAPTER U R : T H -E6 A G R E E M E N T ADDITIONAL COMPENSATION PAID HOLIGAYS These holidays are now paid to cleaners - when they fall on a weekday (M-F). The pay is a flat $125 added to the check of any full time employee. A full time employee has averaged 30+ hours of work over the 4 pay periods prior to the period including the holiday. PTO used is counted as hours worked for this calculation. Paid holigays include: New Year’s Day, Independence Day, Thanksgiving Day & Christmas Day. TRAVEL BONUS SUPER TRAVEL + GAS BONUS BONUS: Travel time paid $20 per hour for your BONUS: Travel time paid at $28 per hour estimated travel time based on the Google GAS BONUS: $0.61 per mile Maid Central travel integration. Qualify for this bonus by having zero Qualify for this bonus by having zero unexcused absences during this pay period unexcused absences during this pay period and by having a 90-day rolling scorecard and by having a 90-day rolling scorecard average of 95% or higher average of 95% or higher. + works 30 or more hours and-or is training TEAM LEAD BONUS GOOGLE REVIEW BONUS Initial Premium Deep Cleans, Move-in cleans & GOOGLE REVIEW BONUS Move-out cleans all have a Team Lead A cleaner will get $25 for every google reviews assigned to the job. they earn. The Team Lead makes $30 per hour for that 5 star googled reviews once a month and job reported in our all-staff meetings your bonuses will payout during that pay week. BIRTHDAY BONUS CLIENT REFERRAL BONUS Employees are entitled to EITHER a day off When you refer a new regular recurring client with 8 hours of pay OR 8 hours added to their to Dazzle you get a bonus equal to the full cost PTO bank for their birthday. A paid day off is of one of their services! paid according to the PTO policy above. EMPLOYEE REFERRAL BONUS 401(K) Earn a one-time $250.00 bonus when you refer a new Dazzler. The bonus is paid after the new 401(k) administered by Guideline Dazzler completes three months of Dazzle matches up to 3% of your total annual employment. They must include your name on pay their Dazzle application for eligibility. 22 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  C H A P T E R F O CHAPTER U R : T H -E6 A G R E E M E N T HEALTH INSURANCE VIRTUAL PLUS SILVER PLAN $260.80/month Dazzle pays half, and the employees pay half ($30.09 per pay period) High Deductible Plans offer lower monthly premiums, but result in much higher out-of-pocket costs in the event of a major medical issue. Technically the Virtual Plus Silver Plan we are offering is a High Deductible Plan. As a general rule of thumb you should only choose a high deductible plan if you are pretty healthy overall and don't need to visit the doctor much. CORE VISITS PLUS GOLD LX PLAN $345.54/month Dazzle pays half, and the employees pay half ($39.87 per pay period) The Core Visits Gold LX Plan is a low deductible plan. Low Deductible Plans offer higher monthly premiums in exchange for lower out of pocket costs. It's generally advised that you select a low deductible plan if any of the following conditions apply to you. * You are pregnant, planning on becoming pregnant or have small children * You have a chronic condition or need to see a doctor frequently * You are considering surgery * You take several prescription medications, or even just one very expensive drug * You or your dependents play sports, or participate in activities with a high risk of injury DENTAL INSURANCE You can not get dental coverage through Delta Dental unless you have Kaiser Permanente Health Coverage through Dazzle. The two plans have to match. Because of that ^ we will pay 100% of the premium for the best Delta Dental plan- The Standard Plan- for every employee who is on our health insurance policy. 23 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  C H A P T E R F O CHAPTER U R : T H -E6 A G R E E M E N T SUPPLEMENTAL COVERAGE 24-Hour Accident-Only Insurance DENTAL INDEMNITY INSURANCE LEVEL 2 24-Hour Accident-Only Insurance Available after 90 days of employment Available after 90 days of employment The weekly cost for an individual is $8.85 per The weekly cost for an individual between 18- week 70 years old is $7.20 per week Dazzle contributes $5 per week to an individual Dazzle contributes $3 per week to each or $10 per week to a family Accident policy selected Net Cost to Employee: $3.85 per week for Net Cost to Employee: $4.20 per week for Individual coverage, $12.34 per week for Individual coverage, $6.42 per week for Individual & Spouse coverage, $7.22 per week Individual & Spouse coverage, $7.56 per week for One-Parent Family coverage and $15.89 per for One-Parent Family coverage and $10.14 per week for Two-Parent Family coverage week for Two-Parent Family coverage. Pre-tax payroll deduction Pre-tax payroll deduction TERM LIFE INSURANCE Available after 90 days of employment $20,000 coverage DENTAL INDEMNITY INSURANCE LEVEL 3 Dazzle pays the full cost of coverage If employee wants to purchase a larger Life Available after 90 days of employment Insurance policy, they will pay the difference The weekly cost for an individual is $12.81 per and payroll deduction will be after-tax. week Dazzle contributes $8 per week to an individual or $16 per week to a family TELEMEDICINE Net Cost to Employee: $4.81 per week for Individual coverage, $17.23 per week for Available after 90 days of employment Individual & Spouse coverage, $9.23 per week $25/session, $12.50 is paid for by Dazzle. for One-Parent Family coverage and $21.92 per week for Two-Parent Family coverage Pre-tax payroll deduction TALK THERAPY Available after 90 days of employment 1 hour session available each week. 24 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  C H A P T E R F O CHAPTER U R : T H -E6 A G R E E M E N T YOUR AGREEMENT TO DAZZLE UNPLANNED ABSENCES ACCEPTABLE REASONS TO CALL OUT We can have nine unplanned absences in each rolling ANYTHING! We are not robots and we all need mental 12 month period. Unplanned absences multiple days in health days and days to lay in bed watching Netflix. Any a row, when done in accordance with our policies, only reason is a good reason to call out of work as long as counts as one instance of unplanned absence. it’s the reason you want to call out. PLANNED TIME OFF UNPLANNED ABSENCES, FIRST 2 MONTHS In addition to your Paid Time Off Dazzle employees are While we can have ten unplanned absences in a rolling permitted to take as much unpaid time off as they’d like 12 month period, we can not exceed 2 unplanned so long as it has been requested and approved in absences during the first 2 months of employment at advance. Dazzle. HOW TO CALL OUT SUCCESS FORMULA To call out of work please text the office no later than Successful Dazzle employees are reliable and are never 7am. If you call out after 7am it will counts as two in violation of our attendance policy. They provide unplanned absences. quality service typically hovering around a 97% or higher on their quality scorecards and never dipping below 95%. They are speedy, focused and complete jobs on time. SATURDAY CALL OUTS RE D LIA EE If you choose to work on a Saturday and then call out of BIL SP work, for any reason, that Saturday call out counts as ITY two unplanned absences. Saturday work is always optional and is not recommended or suited for everyone. QUALITY 25 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  C H A P T E R F O CHAPTER U R : T H -E6 A G R E E M E N T TRACKING YOUR AGREEMENT WITH DAZZLE METRICS TRACKING IN THE PERFORMANCE & TRAINING DASHBOARD PRODUCTIVITY SCORE AVAILABLITY SCORE Your productivity score is calculated by taking the Your availability score is based on the number of hours Allowed Labor Hours / Actual Labors Hour for each job per week that you are available to Dazzle Monday-Friday between 8am and 5pm. UNPLANNED ABSENCES COUNT QUALITY SCORE Your unplanned absences count is the number of Your quality score is an average based on the last 180 unplanned absences you have had in the last 12 month days of client scorecard results. period. SCAN TO VIEW THE PERFORMANCE & TRAINING DASHBOARD 26 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER FIVE THE RULES Chapter Five: The Rules details the 7 cleaning rules that we use to achieve speed, quality and consistency Knowing when to the break rules is tricky, but can be as valuable as knowing when to follow the rules 27 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER FIVE: THE RULES THE RULES We impress by working smarter, not harder WE’RE PREPARED. We keep our bags clean, stocked and organized and we know where everything 1 is. We keep our equipment clean and in good working order. We have fresh and crisp New Client Welcome bags and Leave Behinds. We’re wearing our Dazzle shirt, apron and badge. WE KNOW OUR PRODUCT AND WE ALWAYS READ THE JOB NOTES. We all know the specific 2 items that are included in each type of service that Dazzle offers and we provide that service and we read the job notes at every job. WE’RE CONSISTENT. We know the type of service that we are completing and we know what the 3 expectations are. We all clean the same way, we use the same products, we fold towels the same way and make beds the same way. We always close the shower curtain, leave mints and offer the dog treats. WE KEEP TRACK OF OUR TIME. We‘re fast and efficient and we know how long it takes to complete a job. 4 We pay attention to the clock to keep us on schedule. When we arrive at a job that is under-booked we contact the office right away. WE USE THE RIGHT TOOLS. We don’t scrub a counter with a microfiber cloth when a blue sponge would be faster and easier. We don’t use dusters on dirty or wet surfaces, we use cleaning clothes for those jobs to 5 avoid a mess. We only use as much product as we need as too much product takes longer to clean and increases the chances of streaks. WE WORK TOP TO BOTTOM, LEFT TO RIGHT AND BACK TO FRONT. Working in this organized way prevents us from re-cleaning areas and prevents us from 6 missing items. We don’t backtrack and we only go around the room once, except for in the bathroom. This is how we clean the home and how we clean each room. IF IT ISN’T DIRTY WE DON’T CLEAN IT BUT WE CHECK EVERYTHING AND WE ALWAYS CHECK OUR 7 WORK. We check our work when we complete each room because we’re committed to excellence. 28 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SIX THE METHOD Chapter Six: The Method teaches HOW we clean a home. “If I had six hours to chop down a tree, I would spend the first four hours sharpening the axe.” -Abraham Lincoln 29 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SIX: THE METHOD THE METHOD STARTING POINT We work from top to bottom, left to right and back TECHNIQUES to front in each room, but that is also the order in which we clean the home. We want to clean each We use 7 specific techniques for speedy, room, moving in one direction so that we don’t miss consistent and quality cleaning. Each technique anything. will be in a box like this with the lightbulb icon. There are two possible exceptions to when you wouldn’t start at the top and back of the home. The first is that you have chosen to do the kitchen first. Lots of people do this because it is the hardest room in the home and they want to get it out of the way. The second possible exception is that the THE SPEED CLEANING APRON clients are home and they are in your starting point so you start somewhere else. We wear our Speed Cleaning apron at every job and We pick a point in the room and then work around we already have it on when we get to the front door the room top to bottom, left to right (or right to left) of the home. and back to front. This is both the most efficient We hang a bottle of Sparkle Spray on the right side way to clean, because we’re not backtracking, but it of our apron and a bottle of Shine Spray on the left also prevents us from missing items. side of our apron. This takes a few days to get used The exception to coming back to something is to but results in very speedy cleaning. the bathroom where we make two trips around The tops of the spray bottles sometimes come the bathroom, the first to clean the wet areas: loose , so be sure to get in the habit of tightening the sinks, showers & toilets and then a second trip tops every time you pick them up. around the bathroom to clean everything else. The Speed Cleaning Apron has several pockets. The very first thing that we do when beginning to Inside the pockets we keep enough clean towels to clean a kitchen or bathroom is move the clean whatever room you’re in. 3-5 towels is a good trash/recycling/compost to the doorway of the estimate. room. We also keep our plastic scraper, whisk brook, 2 or 3 The next thing that we do is pick up any mats, shake toothbrushes, and a blue sponge in our apron. them out, and lay them flat outside of the room. Some people like to keep the whisk broom in their In the kitchen, we set our bag on the floor next to back pocket instead of in their apron which also our default starting point which is the stove. works. We use the whisk broom to brush dirt out of In the bathroom, we set our bag on the floor next to vents, corners, and away from walls and appliances the default starting point of the bathroom which is that the vacuum doesn’t reach the shower/tub. Stick the microfiber and/or feather duster in your No other rooms in the home have a default starting back pocket, or under your belt, in the back. point, you just pick a point and begin working top to Throw a clean cloth over your shoulder and, bam, bottom, left to right and back to front. you’re ready to go! 30 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SIX: THE METHOD THE METHOD STARTING POINT We work from top to bottom, left to right and back TECHNIQUES to front in each room, but that is also the order in which we clean the home. We want to clean each We use 7 specific techniques for speedy, room, moving in one direction so that we don’t miss consistent and quality cleaning. Each technique anything. will be in a box like this with the lightbulb icon. There are two possible exceptions to when you wouldn’t start at the top and back of the home. The first is that you have chosen to do the kitchen first. Lots of people do this because it is the hardest room in the home and they want to get it out of the way. The second possible exception is that the THE SPEED CLEANING APRON clients are home and they are in your starting point so you start somewhere else. We wear our Speed Cleaning apron at every job and We pick a point in the room and then work around we already have it on when we get to the front door the room top to bottom, left to right (or right to left) of the home. and back to front. This is both the most efficient We hang a bottle of Sparkle Spray on the right side way to clean, because we’re not backtracking, but it of our apron and a bottle of Shine Spray on the left also prevents us from missing items. side of our apron. This takes a few days to get used The exception to coming back to something is to but results in very speedy cleaning. the bathroom where we make two trips around The tops of the spray bottles sometimes come the bathroom, the first to clean the wet areas: loose , so be sure to get in the habit of tightening the sinks, showers & toilets and then a second trip tops every time you pick them up. around the bathroom to clean everything else. The Speed Cleaning Apron has several pockets. The very first thing that we do when beginning to Inside the pockets we keep enough clean towels to clean a kitchen or bathroom is move the clean whatever room you’re in. 3-5 towels is a good trash/recycling/compost to the doorway of the estimate. room. We also keep our plastic scraper, whisk brook, 2 or 3 The next thing that we do is pick up any mats, shake toothbrushes, and a blue sponge in our apron. them out, and lay them flat outside of the room. Some people like to keep the whisk broom in their In the kitchen, we set our bag on the floor next to back pocket instead of in their apron which also our default starting point which is the stove. works. We use the whisk broom to brush dirt out of In the bathroom, we set our bag on the floor next to vents, corners, and away from walls and appliances the default starting point of the bathroom which is that the vacuum doesn’t reach the shower/tub. Stick the microfiber and/or feather duster in your No other rooms in the home have a default starting back pocket, or under your belt, in the back. point, you just pick a point and begin working top to Throw a clean cloth over your shoulder and, bam, bottom, left to right and back to front. you’re ready to go! 30 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SIX: THE METHOD THE METHOD SPOT CHECKING V CLEANING BUCKET TECHNIQUE When we say that we are cleaning a surface or an item we mean that we’re cleaning the whole item. The Bucket Technique is our go to technique for When we say that we are spot checking a surface or Initial Premium Deep Cleans, Move-out Cleans item it means that the first thing we are doing is and Move-in Cleans. looking at the surface or item to see if there is The reason that we love this technique so much anything that needs to be cleaned. for these types of cleans is because during If there are no smudges, splats, spills, drips, these cleans we fully wash the surfaces that we fingerprints, etc. then we move to the next item. simply spot check at Premium Maintenance If we do see a smudge we grab our shoulder towel Cleans. Think: cabinet faces and handles, or apron towel and wipe it away and then move on. drawer faces and handles, backsplashes, Spot checking is a very quick process. baseboards, doors, door frames, light switches, We don’t spot check items that are going to be fully electrical outlets, railings & banisters. cleaned at every visit: toilets, tubs, sinks, showers, The Bucket Technique is a much faster counters, etc. technique than the Spray and Wipe Technique, We do spot check items that are included in for this type of work. Premium Maintenance Cleans, but don’t need to be What we do is fill our white gallon bucket up 2/3 fully cleaned at each visit. Think: cabinet faces and of the way with warm water. Then we add 1-3 handles, drawer faces and handles, backsplashes, tablespoons of Sparkle Spray Concentrate. baseboards, doors, door frames, light switches, If the home is really grimy you can put a small electrical outlets, railings & banisters. squirt of blue dish soap in the bucket too. Now pack the bucket with clean clothes. The clothes can really be in the bucket like sardines because once they come out of the bucket, the never go back in the bucket, so they don’t need SPRAY & WIPE TECHNIQUE space to agitate and get kind of clean again. We pull the towels out, and when they are dirty Spraying a surface, or our towel with our cleaning we toss them in our dirty towel bin, we never product and then wiping it and the dirt away is the put them back in the bucket because that would technique that we use most of the time. get the rest of the towels dirty. This technique is perfect for Premium Maintenance But, need more towels, throw some more clean Cleans. ones in the bucket. We can easily use this technique to not only clean many of the surfaces 31 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SIX: THE METHOD THE METHOD FINDING THE DIRT NO STREAK TECHNIQUE The primary bathroom or the kitchen will almost always be the hardest rooms to clean. Horizontal surfaces like counter tops tend to get Glass & mirrors get streaky when they are not dirtier and need more of our attention than thoroughly dried with a clean, dry towel. If they are vertical surfaces like the fronts of cabinets. able to air dry, even a little bit, we are in a high risk The lower parts of surfaces get dirtier than the zone for streaks. higher parts of surfaces, think shower doors and Sticky, streaky floors are almost always a result of walls. using too much Sparkle Spray Concentrate. To fix In front of the sink, stove and fridge tend to be the problem we mop the floor a second time with dirtier than the rest of the kitchen. just water. Entry ways and stairs tend to be dirtier than other areas of the home. SPECIFICS ON SPEED & EFFECTIVNESS We spot check all included items in every Premium Maintenance Clean, but if it isn’t dirty we don’t clean SHOULDER CLOTH TECHNIQUE it or we modify how we clean it. For example, we spot check light switches, outlets, doors, door We keep two cleaning clothes with us for frames and cabinets quickly wiping away any most of the time we are in the home cleaning. smudges or fingerprints with our cleaning cloth and We start the room with a clean cloth over our a spritz of Sparkle Spray on our towel. shoulder. This is our dry cloth. Baseboards can usually be cleaned by dusting them As we use the cloth it starts to get too damp with our white microfiber dusters and simply spot to be used as a dry cloth, but it’s still clean checking for scuffs & drips. enough to clean with. So, we move that cloth, If a guest bathroom shower hasn’t been used since so that it is hanging out our apron. That’s now the last service, we’re not going to clean that shower our apron cloth, or our wet cloth. with Black Spray, but we are going to rinse the dust Grab a new cloth, throw it over your shoulder out of the shower. and that’s your new shoulder cloth or dry Using more product than we need slows us down. It cloth. takes longer to clean it off. This is particularly sluggish on a shiny surface. When cleaning a sink, we only spray Black Spray in the basin of the sink, not on the rim of the sink. This is because Black Spray has to be rinsed away and rinsing the rim of the sink is time consuming and messy. We use our Sparkle Spray on the rim of the sink. 32 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SIX: THE METHOD DUSTING 1O1 THE PULL/WIPE/PUSH TECHNIQUE Dusting can be done with a feather duster, a white microfiber duster, a dry microfiber cloth or a damp cleaning cloth. We know that most clients want to have their items Dusters are primarily for Premium Maintenance put back in the same place that they left them. Cleans as we primarily use microfiber clothes To make this easy, and fast, on the kitchen counter, and damp cleaning cloths for Initial cleans and we will pull items such as the coffee pot and toaster we don’t dust, except in the bathroom at forward, clean behind them and then push them Express Cleans. back. When dusting with a duster and you come to In a shower or bathtub we will take the items out of something that doesn’t come up with the the tub and place them in front of the tub, in front of duster, grab the Sparkle Spray on your apron, where they were at in the tub. This makes it easy for spray your cleaning cloth and wipe the smudge, us to put them back in the same spot without grease, oil, fingerprint, drip or other mess. thinking about it. Unlike our feather dusters, our white microfiber That being said, some things are just messy, and dusters have a stick in the middle of them. improving that aesthetic as you go is generally We’re careful not to knock things over with that appreciated. Think, stacking books on the coffee stick. table, centering the vase on the counter, putting all of the pens on the table together. HOW WE USE DUSTERS FINDING THE BALANCE Feather and microfiber dusters are both excellent tools. They get a terrible wrap because The more product that we use the longer it takes people use them incorrectly. to wipe the product off or rinse it away. Dusters should not be used on dirty or wet More product also increases the likelihood of surfaces, that’s not what they are for. streaks, films and residue. If we dust a picture frame every two weeks then But, when we don’t use enough product then we the picture frame is not going to get dirty. have to spend more time and more elbow grease Dusters do not so much as clean as they getting the surface clean or we may decide to add prevent things from getting dirty, this is why we more product, which is much less efficient than use dusters at Maintenance Cleans but rarely at using the proper amount of product the first time Initial cleans. around. We don’t dust by waving the duster back and The good news is that practice makes perfect! forth, this is waht you see happen on TV. We A good rule of thumb is to use more product on dust by pulling the duster along the surface of low, horizontal and rinsable surfaces and less an item and then coming to a complete stop so product on high, vertical and non rinsable that we don’t fling the dust into the air. surfaces. Electrostatic traps the dust in the duster when used properly. After every few items dusted we tap the duster on our ankle to unload the dust from the duster onto the floor. 33 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SIX: THE METHOD WHEN TO DUST UNDER ITEMS FEEL THROUGH DIRT TECHNIQUE In the kitchen and the bathroom we use the Pull/Wipe/Push technique and we do it for all of There are some surfaces that can be the items. difficult to know if they are clean simply by In the rest of the home, we dust everything, but looking at them, think black granite we don’t pick up and dust under items if there are countertops. In this instance it is more more than 10 items on a shelf. effective and faster to feel for the dirt. Run Counters and tables are not shelves, we move the back of your hand over the surface, feel and clean under everything. that it’s not smooth? That means we haven’t got it clean yet. When cleaning a mess: dirty countertops, BEND THE MICROFIBER DUSTERS dirty showers, etc. we want to finish scrubbing before we rinse. Use your Our white microfiber dusters can be attached to fingertips to feel through the mess before our mop handles to give you a long reach for hard wiping it away. We don’t wipe until it is to reach areas. clean. And, the white microfiber dusters can be bent into TRY THIS: spray Black spray on a clean part different shapes to hit hard to reach spaces. of the shower or tub, scrub with your tile brush and with your sponge. Notice how that feels. Now, spray Black Spray on a dirty part of the shower or tub and scrub with FEATHER OR MICROFIBER DUSTER? your tile brush and with a sponge. Do you Ostrich feather dusters are great on small notice the difference? You’re learning to delicate items. You can bring your duster down FEEL the clean, which is awesome because right on top of the items and dust will cling to the this will save you time! feathers. This makes it especially ideal for areas that are cluttered with lots of small items. Ostrich feather dusters are also perfect for dusting plants. Microfiber dusters are best for pretty much VOCABULARY everything else. CLEAN: we’re not even going to say what this means because we hire sharp folks DUST: dust means the same thing as clean but tends to be used to describe cleaning in rooms DUSTING PRO TIP other than the kitchen and bathroom, though we do dust in those rooms too. Dust does not mean To dust a ceiling fan quickly and easily, put a very something that is only cleaned using an ostrich lightly damp cleaning cloth over your white feather or microfiber duster. microfiber duster. Next, bend the duster so that it TECHNIQUE: a specific process that we use to has an L shape. Turn the fan off and dust the fan. clean something. Be sure to dust the ceiling fan first as it is likely to PRODUCT: refers to one of the 8 specific cleaning send dust below and we don’t want to clean options that we offer, sell and complete. anyting twice. 34 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SIX: THE METHOD VACUUMING MOPPING TECHNIQUE We’re careful to scan the floor, as we are vacuuming, for anything that might clog our 1. We start by vacuuming the floor. It’s important to vacuums in an effort to avoid a time intensive get all the loose debris up off the floor before investigation into the cause of fix of the clog. Think mopping. Bobbi pins, bread ties, small pieces of paper, pen 2. Next, we use the vacuum hose to suck up caps, etc. everything around the perimeter of the floor. Less traveled, cleaner areas of the home can be 3. Then we wet enough sh-mop covers to mop the vacuumed quicker and with just one roll over the floor. Use your white bucket with warm water and surface. We slow down and often make multiple Sparkle Spray Concentrate to wet the sh-mops. passes on heavily used areas. 4. The sh-mops should not be thoroughly rung out While vacuuming you will notice that you are making nor should they be dripping wet. Be like Goldie lines in the carpet. Clients love this. Practice Locks and get it just right. keeping your lines looking super nice and 5. We mop from the back of the room to the front of professional. the room. We use our vacuum want to vacuum under furniture, 6. Now we move to the next room and let the floors but we do not move furniture unless it is small and dry. light and easier to move than it would be to use the 7. If necessary, we wipe the permitter of the floor vacuum attachment on. with a cleaning cloth. We do this because You can do your high dust cobweb patrol at the end mopping floors sometimes pushes debris to the of cleaning the room while you are vacuuming, sides of the floor, and we’re not going to leave rather than at the beginning. The benefit of doing it that there! this way is that you already have the vacuum in your 8. Sticky or streaky floors are caused from one of hand and on, so it’s fast. Cobwebs don’t fall to the two things: 1) the floor was not throughly floor and make a mess, so this is an exception to vacuumed prior to mopping or, 2) too much Rule # 6: work top to bottom, left to right and back product was used on the floor. to front. CLEANING SOLUTIONS SHINE SPRAY: This is our most mild cleaning solution, and is therefore the least likely to leave streaks or film. It is perfect for glass and mirrors. It is in the silver labeled bottle and comes only in small bottles that are easy to hang off of your apron. SPARKLE SPRAY: One step up from Shine Spray, this is the perfect all purpose cleaner. It can be used on any surface, but if you’re not yet a total pro, stick to Shine Spray for glass and mirrors. This is our go to cleaning solution that we use more than any other. Sparkle Spray has a pink label. GREEN SPRAY: This is a strong degreaser that is great for dirty kitchens. It works well on greasy stoves, microwaves, cabinet and drawer faces & backsplashes. Green Spray can leave streaks, so we use it sparingly and we check our work. This is an excellent choice when completing a Move-out Clean. Green Spray has no label and is bright green making it easily identifiable. BLACK SPRAY: This is a strong and effective cleaner, but unlike our other cleaning solutions, Black Spray can not be wiped away, it has to be rinsed away. This makes it perfect for sinks, showers, tubs and toilets. Black Spray has a black label. DISH SOAP: Dish soap is an awesome yet mild degreaser. It is safe on most surfaces. Can be added to the bucket when using The Bucket Technique for extra degreasing power. 35 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SIX: THE METHOD SCRUBBING TOOLS: MILD TO HEAVY DUTY SCRUBBING TOOLS FOR SPECIFIC JOBS 1. MICROFIBER CLOTH: can be used wet or dry on any TOILET BRUSH: we carry a small dish brush with us surface. This is an excellent choice for dusting. Since that we only use to scrub toilets. Most of the time microfiber clothes are more absorbent than cotten we don’t use this at all, as most clients have a toilet clothes they are also great for cleaning glass and bowl brush next to every toilet. mirrors. PUMICE STONE: we only use pumice stones to 2. COTTEN CLOTH: cotten clothes are slightly rougher clean stains and marks out of the inside of the toilet, than microfiber clothes making them our go to cleaning if a toilet bowl brush didn’t do the trick. cloth. They can be used on almost anything, but should not be used on screens. Cotten clothes are a great choice for cleaning countertops, and they are what we BRUSHES throw into our bucket when we are using the Bucket Technique. WHISK BROOM: we keep our whisk broom in our 3. BLUE SPONGE: these are versatile because they have a apron or in our back pocket. This is a fantastic tool scrubbing side and a wiping side. The scrubbing side is to wipe dry crumbs or debris from corners and great for countertops that have food stuck to them. tough to reach spots. They’re great to clean the Note: the most efficient way to clean countertops with fridge on the bottom of the vent or to wipe crumbs food stuck to them is to spray the counter top with out of the seam or buttons on a vinyl or leather Sparkle Spray, then use the rough side of the blue couch. sponge to dislodge the food, then use the Feel Through FUR BRUSH: this is a rubber brush that can be used Dirt Technique to make sure that it is clean, and then to quickly and easily remove pet fur from couches wipe the counters clean with a cotten cloth. and chairs. 4. TOOTHBRUSH: an often under utilized tool, tooth brushes combine the great scrubbing power of bristles with being able to fit into tight spaces making them an ideal choice for around the bottom of faucets, oven knobs, toilet hinges, etc. One of the best uses of the toothbrush is to brush the dirt and grime out of the hard to access crevices on light switches. 5. PLASTIC SCRAPER: a great choice for when there’s something small stuck to a surface. We wouldn’t clean a whole surface with a plastic scraper. 6. TILE BRUSH: these are great for cleaning tubs and showers. Since the lower you go the dirtier a surface becomes, it is often low on shower walls and bathtubs that a tile brush can save time and energy. It’s the tips of the bristles that are doing the work when using a tile brush, so we avoid pressing so hard on the brush that the bristles push out to the side. 36 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SIX: THE METHOD CHAPTER - 6 HOW TO QUICK LINKS HOW TO CLEAN FRIDGE INTERIOR HOW TO CLEAN OVEN INTERIOR HOW TO CLEAN DISHWASHER INTERIOR HOW TO CLEAN WASHER & DRYER INTERIOR HOW TO MAINTAIN YOUR VACUUM HOW TO QUICKLY CHANGE A DUVET COVER 37 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SEVEN THE WAY Chapter Seven: The Way teaches WHAT we clean by service type and by room. “Life is too complicated not to be orderly.” — Martha Stewart 38 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SEVEN: THE WAY PREMIUM DEEP CLEAN This service is usually an INITIAL clean but can also be an upgrade for a Premium Maintenance or Express Maintenance Client TUBS/ TOILETS/ SINKS/ SHOWERS BASEBOARDS/ DOORS/ DOOR FRAMES WASH, USE BUCKET TECHNIQUE COUNTER/ MIRRORS/ FAUCETS LIGHT SWITCHES, OUTLET COVERS, RAILING & BANISTERS WASH, USE BUCKET TECHNIQUE EDGE THE CARPET LIGHT FIXTURES & CEILING FANS. VACUUM & MOP VACUUM WINDOW TRACKS FRONTS OF CABINET/ DRAWER FACES & HANDLES, APPLIANCES FACES & VACUUM CEILING, WALL BACKSPLASH & FLOOR VENTS WASH, USE BUCKET TECHNIQUE HIGH & LOW DUST VACUUM COUCH & UNDER COUCH CUSHIONS WASH, USE BUCKET TECHNIQUE If the bedroom has hardwood floors, we vacuum and mop under the bed, to the TAKE OUT TRASH/ RECYCLING/ best of our ability, without moving the COMPOST bed. 39 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SEVEN: THE WAY PREMIUM MAINTENANCE CLEAN TUBS/ TOILETS/ BASEBOARDS/ DOORS/ SINKS/ SHOWERS DOOR FRAMES SPOT CHECK RAILING/ ELECTRICAL COUNTER/ MIRRORS/ OUTLETS/LIGHT FAUCETS SWITCHES SPOT CHECK NO LIGHT FIXTURES/ CEILING FANS/ VENTS. NO VACUUM & MOP VACUUMING UNDER BEDS OR UNDER COUCH CUSHIONS. FRONTS OF CABINETS/ DRAWERS, VACUUM COUCH APPLIANCES & BACKSPLASHES SPOT CHECK HIGH & LOW DUST TAKE OUT TRASH/ INCLUDING RECYCLING/ COMPOST WINDOWSILLS SPOT CHECK 40 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SEVEN: THE WAY INITIAL OR MAINTENANCE EXPRESS CLEAN TUBS/ TOILETS/ SINKS/ SHOWERS COUNTER/ MIRRORS/ FAUCETS VACUUM & MOP FLOORS CLEAN THE STOVETOP & INSIDE OF THE MICROWAVE TAKE OUT TRASH/ RECYCLING/ COMPOST AN EXPRESS MAINTENANCE CLEAN IS EXACTLY THE SAME AS AN INITAL EXPRESS CLEAN EXPRESS CLEANS DO NOT INCLUDE ANY OTHER ITEMS SUCH AS MAKING BEDS, DUSTING OR WASHING DISHES. IF A CLIENT WANTS ADDITIONAL ITEMS CLEANED PLEASE TEXT THE OFFICE RIGHT AWAY. 41 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SEVEN: THE WAY YOU DESIGN THE CLEAN THE CLIENT IS PAYING BY THE HOUR SO WE STAY THE FULL AMOUNT OF TIME. WORK YOUR WAY DOWN THE LIST THAT THE CLIENT HAS PROVIDED AND COMPLETE AS MANY ITEMS AS TIME ALLOWS FOR. IF YOU FINISH WITH TIME TO SPARE PLEASE ASK THE CLIENT WHAT YOU CAN WORK ON FOR YOUR REMAINING TIME. spread I'm Terry & me sheets make ! really excited IF YOU FINISH EARLY AND THE CLIENT ISN'T HOME PLEASE TEXT THE OFFICE. YDTC IS DONE BY SPECIFIC ROOMS AND THE ROOMS ARE COMPLETED AS EITHER PREMIUM DEEP CLEANS OR EXPRESS CLEANS. Notes 42 THE DAZZLE WAY. THE DAZZLE CLEANING COMPANY, LLC. ALL RIGHTS RESERVED. 2024  CHAPTER SEVEN: THE WAY MOVE-IN CLEAN TUBS/ TOILETS/ SINKS/ BASEBOARDS/ DOORS/ DOOR SHOWERS FRAMES/ WINDOWSILLS WASH, USE BUCKET TECHNIQUE RAILING/ ELECTRICAL COUNTER/ MIRRORS/ FAUCETS OUTLETS/LIGHT SWITCHES WASH, USE BUCKET TECHNIQUE EDGE CARPET, VACUUM LIGHT FIXTURES/ CEILING & MOP FANS/ VENTS FRONTS OF CABINETS/