Restaurant Table Reservation Questions and Answers PDF

Read the dialogue then answer the questions that follow.  Receptionist: Caller: I want to Louisian Restaurant, make a good morning. This is reservation for Dina Tutu speaking, three by your restaurant September 20, receptionist. How may I 2024, a...

Read the dialogue then answer the questions that follow.  Receptionist: Caller: I want to Louisian Restaurant, make a good morning. This is reservation for Dina Tutu speaking, three by your restaurant September 20, receptionist. How may I 2024, at 9:00 in help you? the evening Receptionist: May I Caller: I am Mrs. know who is on the Gandah Uy line, please? Receptionist: Wait for a while ma’am, let me Caller: Okay check the availability of your reservation.  Receptionist: Thank you for waiting ma’am, your reservation date Caller: Mrs. and time are available. Gandah Uy May I know the name of the person who will use the reservation? Receptionist: May I Caller: No know your table smoking area preference ma’am? Receptionist: Do you Caller: Bottle of have any special champagne request ma’am? please Receptionist: May I Caller: get your contact 09172595673 number ma’am Uy?  Receptionist: Ma’am Gandah Uy, you have a reservation on September 30, 2024, at 9:00 in the evening, good for three persons. Your table preference is a non- Caller: Yes smoking area, and you have a special request for a bottle of champagne. Your contact number is 09172595673. Did I get it correct, ma’am?  Receptionist: We would like to remind you that our restaurant has a 20 to 30-minute waiting policy. Please come ahead of time for your convenience. Within twenty Caller: Okay that to thirty minutes of the scheduled is noted. Thank time, if your party has not shown you! up or has not contacted by phone, the restaurant has the authority to record your reservation as canceled or no-show.  Receptionist: Thank you for calling ma’am and hope to see you soon at Louisian Restaurant. Have a nice day!  Questions to ponder: What is the conversation all about? Who is Mrs. Ganda Uy in the conversation? What does she want?  Questions to ponder: What do you call the one that receives the call? Who is the receptionist in the conversation? Do you think she managed to get all the information needed from the guest? Justify your answer.  Questions to ponder: In your opinion, what is the reason for the guest to make a reservation in the restaurant?  Questions to ponder: List down the five important pieces of information that the receptionist obtained from the guest based on the observation. Reservation- an arrangement to have something kept for a person or a special purpose Table Reservation- an arrangement made in advance to have a table available at a restaurant. Advantages of Reservation Disadvantages of Reservation - to have a table available at the - potential for losing restaurant guests - it can limit the - reservation no call, no number of walk-ins to show the restaurant - Potential for upsetting - to advertise what the guests restaurant can offer Types of Restaurant Reservations Manual Reservation System (MRS) Online Reservation System (ORS) Call ahead setting  Manual Reservation System (MRS) It is a traditional system that does not involve advanced technology.  Online Reservation System (ORS) It enables the guest to check availability and book online.  Call ahead setting The process works by getting your name on the list before you get to the restaurant.  Information needed when taking table reservation Name of caller Date and time reservation is made Reservation Name Date and time of reservation Number of Persons Table Preferences Contact Details Special Request Materials needed when taking table reservation  Telephone/ Phone etiquette implies the manners of using Telephone communication This includes the way you greet your caller, your body language, tone of voice, word choice, listening skills, and how you close the call. Importance of Telephone Etiquette It builds trust, maintains a strong connection, and ensures an air of professionalism for your potential/ regular guests General rules and Etiquette on how to take reservations: 1. Always be calm and polite when speaking to the caller. 2. Answer inquiries promptly, clearly, and as accurately as possible. 3. Take note of specials and changes in the menu and make sure to inform guests about it. 4. Gather all pertinent information from the guest politely and efficiently. 5. Accurately record reservation data on the Reservation Slip. 6. Repeat the details of the reservations with the caller. 7. Impart additional information to the caller. Do’s in Answering Telephone 1. Answer the telephone promptly within three rings. 2. Make sure the caller know your work area, your name and offer appropriate greeting. If it is an inbound call, then just mention your department and if it is outbound call then mention the name of the hotel with your identity. 3. Always have a pen and paper on hand and always be ready to keep records. 4. Listen carefully. Pay attention to details being expressed by the caller. 5. Make the caller feel that they have your undivided attention. Make an occasional acknowledgment of what he/ she says. 6. Mention the name of the caller, once established. Note: If you ask the caller to hold on, explain why. Wait for the caller’s agreement before actually putting him/ her on hold Don'ts in Answering Telephone 1. People do not want to know the reason and are given the wrong impression by such answers. 2. Hang up without trying to close the conversation. 3. Hang up without thanking the caller. 4. Put your least intelligent, least coherent staff in charge of the phone. Don'ts in Answering Telephone 5. Keep talking to another person while answering the phone. 6. Eating something while answering the phone and talking with the caller.