Bar and Restaurant Service Provision PDF

Beverage and Bar Provision Service Industry Aj. Chanel KKUIC  Definitions Bars Establishments or businesses that primarily offer beverages, food and sometimes entertainment and other services to its customers. Beverage Service Industry an industry comprising of establishments or bu...

Beverage and Bar Provision Service Industry Aj. Chanel KKUIC  Definitions Bars Establishments or businesses that primarily offer beverages, food and sometimes entertainment and other services to its customers. Beverage Service Industry an industry comprising of establishments or businesses that offer primarily beverages, foods and sometimes entertainment and other services.  The term “bar” is derived from the specialized counter on which drinks are served and is a synecdoche applied to the whole of the drinking establishment. Bar (also called a pub or tavern) is a business that serves alcoholic beverages such as beer, liquor, and mixed drinks for consumption on the premises.  History Can be traced back to the time of Sumerians (4000 BC) through written records. Sumerians were considered the most progressive group of people. Some part of Sumer is the present Iraq. Sumerians were skilled traders, farmers and craftsmen. They invented the wheel, cuneiform writing system, arithmetic, military, first true city states, agriculture and irrigation.  Taverns, were places serving beverage particularly “ale” and places for social gatherings. Derived from the Latin term taberna and the Greek taverna, whose original meaning was a shed or workshop. In England, tavern keeper was traditionally a woman, called ale wives in the early 13th century. By the 19th century the word tavern had evolved into the current term being public house or pub house or pub.  Empire Era 3200 – AD 476 In ancient Egypt, a papyrus warns “do not get drunk in taverns… for fear that people repeat words which may have gone out of your mouth with out you being aware of being uttered them.” An indication that early people already knows the effects of alcohol to the body and mind.  Ancient Greece (1100 BC) establishments serving foods and beverages includes Lesches – serving fine food and beverages, and Taverns – places for the poor. Greeks travel for religion, sports or games and to conquer lands. - Ancient Rome (500 BC – 476 AD) Romans almost conquered already all parts of Europe. Romans travel for trade, religion, pleasure or relaxation, and for political reasons. In the city of Pompei, 118 bar or taverns were discovered. Decline and Revival (AD 476 – AD 1300) travel and tourism ceased and primarily travel became limited for religious purposes only. The church took over the job of feeding and housing the travelers. They created xenodocheions or a place to house travelers which means inn. Renaissance (AD1350 – AD 1600) Roads became safe again, trade and travel increased. Ale house or taverns reappeared along trade routes. The rise of the middle class in the economic life in Europe. Early Modern (AD 1600 – AD 1800) The introduction of stagecoaches became the means of transportation. Post houses were built along stagecoach routes and serve as a place for food and drinks and accommodation for travelers. Post houses is also considered in today as gasoline stations where tired horses were changed for fresh horse to continue a fast travel. The Industrial Era (1800) The development of rail travel, in Europe, taverns became a permanent establishments. Other versions of tavern in Europe: Inns Pubs Cabarets  spinning jenny factory system Le Chat Noir, 1906 invention of locomotive  Taverns served Taverns were brought American as a place or by British to America. rendezvous for 1643 – the beginning of American Beverage Service revolutionaries. Taverns Industry. Coles Ordinary – the 1st American tavern. Early American Taverns: Queens Head or Green Dragon Raleigh Tavern Hancock Tavern Fraunces Tavern 11 Marshall St Raleigh Tavern, 668 Hancock Street, 54 Pearl st cor Broad st Boston, MA 02108 Colonial Williamsburg Quincy, MA 02170 NYC In 1850 ,taverns became large scale inns and later became hotels. They were designed like a palace but open for public use.  In 1920 Prohibition Law or 18th Amendment Law was passed – this made manufacturing, selling, and importation of alcoholic beverage in America illegal. The Great The Prohibition Law caused large American numbers of establishments stopped to operate, Depression. people lost their jobs and the government lost a large amount of revenue from the taxes generated from those establishments, and made known as a major cause of The Great American Depression. Connie’s Inn, a major speakesy In the 1920’s and 1930’s Speakeasies Bootleggers Rumrunners places that sold illegal illegal suppliers of alcohol smugglers liquors. illegal liquors. Moonshines Bathtub Gin term used for Gin made in the bathtub, illegal liquors because the preferred style of produced during bottle didn't fit in the kitchen night time. sink.  In 1933 , the 21st Amendment was passed to repeal the Prohibition Law. Dramshop Law or Third Party Liability Law This law shifted the liability for damages in the drunken driven incident from the driver who caused the accident to the server or the place that served the drink to the driver. Dram – means small drink Shop – the place that serves the drinks. Beverage-Only Bar Serves beverage alone with no food beyond snacks Bar/Entertainment Combination Offers drinks and a range of entertainment such as dancing, singing, sports, live Performances, live band, stand up comedy, fashion show, striptease, piano music. Food and Beverage Combination Serving food with beverage usually with some kind of food service. Bar and Restaurant Service Bars Safe, sensible drinking Small amount of alcohol does no harm and can even be beneficial. The more you drink the greater the health risks Increasing concern about higher levels of alcohol consumption Various initiatives are being tried Those who sell and serve alcoholic beverages are encouraged to become more responsible Important members of staff are aware of restrictions on sale of alcohol Effects of alcohol Depresses the brain and nerve function Affects a person’s judgement, self- control and skills The four general stages of becoming drunk: Stage 1: Happy Stage 2: Excited Stage 3: Confused Stage 4: Lethargic  Alcoholic strength Two main scales: Organisation Internationale Métrologie Légale (OIML) Scale (European): range 0% to 100% alcohol by volume American Scale (USA): range 0° to 200° Liquid measured as 40% alcohol by volume (ABV) has 40 per cent of the contents as pure alcohol Liquid measured as 80° on USA scale is the same as 40% ABV Approximate alcoholic strength: Sensible Limits UK has set the limits at 14 units spread throughout the week for men and women (excluding pregnant women). Drinking in excess of these limits is likely to be damaging to health  Unit of alcohol One units of alcohol is equal to 10 millilitres (liquid) or 8 grams (weight) of alcohol Roughly equivalent to: - ½ pint of ordinary beer or lager - one glass of wine (125 ml) - one glass of sherry (50 ml) - one measure of vermouth or other apéritif (50 ml) ◦one measure of spirits (25 ml)  Calculating alcohol intake for wine For example: Wine at 12% alcohol by volume x 0.75 litre bottle = 9 units per 75 cl bottle This 75 cl bottle of wine will give 6 x 125 ml individual glasses of wine and each glass will contain 1.5 units of alcohol (9 units in the whole bottle divided by the 6 glasses)  Lager Beer Yellow , not bittle Lager at 5% alcohol x 0.50 litre measure = 2.5 units per half litre measure Example Spirit with fir for other Spirit at 40% alcohol x 0.025 litre (25ml) measure = drinks 1 unit per 25 ml measure Sherry short, smaller wine glas Sherry at 18% alcohol x 0.05 litre (50 ml) measure = 0.9 unit per 50 ml measure  Bar and cocktail Apéritif Types of Drink Before 1 Dry I strong -3 course wine and drinks speaalty speciality specials lists · Aperatif: Mogitto : cocktail Cours I Price Supplier Descriptive notes as appropriate Information Type of drink Brand name if on other appropriate Style (sweet, dry, etc.) drinks: Description, for example for cocktails Alcoholic strength in percentage by volume as appropriate  Par level minimum = should have Pricing amout / before open less par level, call supplier Cost plus Rate of return Market orientated Fixed mark-up BYOB and corkage charges First in, First out system 2 put very soar spoile frist before experie  Maintaining stock levels % A useful formula is: M Maximum = W = (T+L) + S M, the maximum stock W, the average usage rate T, the review period L the lead time and S, the safety stock (buffer or minimum stock level)  MAXIMUM STOCK IS: Example M = W (T+L) + S 24 (4+1) +24 = 144 bottles calculation W = 24 bottles per week T = 4 weeks MINIMUM STOCK L = 1 week (BUFFER OR SAFETY STOCK) IS: S = 1 week’s usage, e.g. 24 bottles L × W = 1 × 24 = 24 bottles ROL (REORDER LEVEL) IS: (W × L) +S = (24 × 1) + 24 = 48 bottles.  Purchasing Using one main or a variety of suppliers Also need to take into account: Cost of purchasing Determining stock levels  Hotel Beverage Operation Lobby bar Coffee shop Cocktail lounge/piano bar  Hotel Beverage Operation Restaurant bar/service bar Disco bar/night club Videoke bar  Hotel Beverage Operation Poolside bar Pool/Sports bar Banquet bar  Hotel Beverage Operation Open bar Banquet, Order anything and free of charg cash bar -> paid Limited bar Mini-bar Airline Beverage Service Drinks served on airline passengers Cruise and Passenger Ship Beverage Service Drinks are served on cruise ship liners and passenger ship vessels Rail Beverage Service Drinks are served on rail travel passengers Coffee Shops / Coffee Houses/ Café A place specializing on coffee and serves as a meeting place particularly for transacting business. Tea Houses/ Tea Room A small room or restaurant where beverages and light meals are served, often catering chiefly to women and the place has a sedate or subdued atmosphere. It also serves a place for business or transaction. " calm Taverns A place of business where people gather to drink alcoholic beverages and more than likely, food is served. Public Houses / Pubs A drinking establishment which served alcoholic drinks especially beer that can be consumed on the premises, usually with a setup like home.  มเ Pullm Brew Pubs/ Micro Breweries Own beer Pubs or restaurants that brew beer in the premises. ต้ ขี Night Club / Club A place for drinking, dancing, and entertainment which does its primary business after dark. Internet Café /Cyber Café A place where one can use a computer with internet access for a fee, usually per hour or few minutes; sometimes one can have unmetered access with a pass for a day or month, etc. It may or may not serve as a regular café with food and drinks being served. Beer Garden An open-air area where alcohol is legally served. Hotel organizational chart