Staff induction.pdf

Staff Induction NSCI 5712 Introduction to Veterinary Clinical Practice Imagine this… Similarly…  Jemma was so excited when she  Ella is unimpressed. started her new vet nursing job three weeks ago – in he...

Staff Induction NSCI 5712 Introduction to Veterinary Clinical Practice Imagine this… Similarly…  Jemma was so excited when she  Ella is unimpressed. started her new vet nursing job three weeks ago – in her dream job!  She looks after 5 clinics and needs But now she is questioning whether to visit them all, so she trusts that it was the right decision to take the her team has shown Jemma the job or not. ropes.  On her first day, her uniforms and  Now she asks herself: why hasn’t name tag hadn’t arrived, no locker Jemma made more of an impact? space was arranged for her to store Jemma was such a bright, capable her belongings, and the clinic candidate at the interview – a real manager Ella was not in clinic. go-getter! – but now she is like a  To this day, Ella has barely spoken to different person: confused and Jemma and Jemma is still waiting withdrawn. After a costly for her job description. Also, when recruitment campaign, Ella feels Jemma asks her new colleagues a somewhat cheated. question, they’re often too busy to help. As a result, Jemma feels like a burden and is becoming increasingly isolated, demotivated and unhappy. What happened here? What is a Staff Induction? The process of introducing the new employee to the organisation/business, their team, their job and what their employer expects of them. Aim: to help employee feel supported & valued  Business Owner Business Manager/Regional Manager Clinic Manager Who is Supervisor responsible Head Veterinary Nurse for staff Senior Veterinary Nurse induction? Variety of Staff Members The New Starter All should want to help new staff to fit in and feel like they belong.  It is important to discuss the role of the new employee with existing staff Existing staff Who is the new person? What is their role? What can the existing staff do to help the induction process?  What can the existing staff do to help the induction process & why? Existing staff  What can existing staff do to help the induction process & why? E.g. show the premises, being an induction buddy/trainer or mentor, being open to answer questions and provide support Induction ought to be a two-way process Existing staff To get to know each other It will speed up the integration process It helps the starter to place what they are being told and shown into a context. Introduction to the job-related networks, clarification or confirmation of roles, their connections and people Share experiences and knowledge. They can give ‘inside information’ on some of the inner workings. It shoes existing staff that they are valued When should staff induction happen? Employer Employee Pre-arrival set-up Prepare yourself –  Best over a period of time, as often there is a lot of notebook etc information. Bombarding a new Day 1 program Day 1 employee with too much to learn can be overwhelming, confusing Week 1 program Week 1 and time consuming. First month First month programme First 3 months First 3 months programme Follow-up Follow-up  One-on-one discussions Documentation, handouts & handbooks How should Group presentations staff Paper or online training modules induction be Tour of premises delivered? Mentorship programme, on-the-job-training Intranet  Specific to the business/organisation What does Covers business/organisation, job, employee rights, responsibilities and benefits a good Helps the employee feel welcome, settle in quickly and feel like part of the team Induction Organised, structured and helpful Programme look like? Happens over time and is followed up by further support A poorly executed induction plan can increase voluntary turnover of employees, confuse and waste time/money What MUST Staff Induction include?  A full Health and Safety Briefing.  Provision of Safety Tools & Personal Protective Equipment (PPE). E.g. Training on how to use them safely.  Evacuation plan, Workplace Hazards  Sign-off required  Check employee is comfortable in the workspace  Chair height and comfort, workstation  Training provided to enable employee to do the job  Expectations clearly defined  Computer programmes  Clinic equipment – blood machine, x-ray machine, multi-parameter monitor etc.  Clarify start date/time (roster) finish times, breaks and length  In-house policies, procedures and rules employee needs to follow  Complete tax code declaration (IR330)  Personnel file set-up for employee including holiday/leave/wage/time record Refer to >>> Induction » Employment New Zealand  Orientation (Clinic) facilities, layout & key personnel Introduction to supervisor/manager What else History of the business, mission statement, values Outline of the job and how it influences the business as a whole can Introduction of employee to co-workers Induction Fire wardens First aid officers include? Key contacts Alarm codes if necessary Computer log on Email Computer passwords Phone/voicemail  Reporting processes incase of illness and/or emergency Medical needs discussed, recorded and supervisor informed Staff benefits What else Reward schemes Performance review process can Pay review process Induction Disciplinary process include? Continued Professional Development – expectation and payment of Registered Veterinary Nurses are required to do 40 hours of CPD within a 2-year period to maintain registration status Terms of trial period Conflict-Management Training Administration  Payroll – IRD330, KiwiSaver  Employment contract  Visa status (if applicable)  Licenses – Vets only  Health & Safety Veterinary Specific Information  Veterinary Clinic Hazard Register  New Zealand Veterinary Nurse Association membership  Clinic tour with machinery/equipment induction  Clinic hours with after hours recommendation and process for referring  Controlled drug register - recording & use process  Best Practice information (if Best Practice Clinic)  Important phone number list – afterhours, vet on call, SPCA, animal welfare etc.  Watch the following video of an Activity employee induction and take notes of what went wrong. https://youtu.be/_TG1Vljt9ds?si=18uyXaMsoftZbHvV (2.57 min.)  Share your answers in the answer sharing forum and Activity make suggestions o how the induction could be improved.  Prepare everything you need before the first day of the new staff member  Name tags  Email address Copy of the roster and how this is distributed The Employer   Organisation chart – who does what and their - contact details  +/- Business cards Preparation for  Equipment – computer workstation, office desk and supplies etc. the Induction  Uniform  Coffee cup ;-)  Make time to welcome the new team member  Write an induction plan to share with everyone  Find existing staff to fill the role of a mentor   It starts the employee off with the right information to ensure maximum productivity as quickly as possible. Why is staff  It fulfils your legal obligation to train induction so new workers to do their jobs safely and what to do in the event of an important? emergency.  It helps reduce stress and anxiety associated with a new job and improves their morale and feelings about the new job and organisation they have joined. Communication is Key 01 02 03 Talk with new Team up with Communicate employee buddy in case you when reviews are frequently to help can’t be there, so to be performed, guide and answer they have regularly review important someone to help to allow concerns questions to be addressed Imagine this… Similarly…  Jemma was so excited when she  Ella is impressed. started her new vet nursing job three weeks ago – in her dream job!  She is proud of seeing her clinic team She can hardly believe it has only support the new staff member so well been such a short time: it feels like and that the effort that was put into she has been there much longer. developing induction processes and  From the welcome email to the materials are working as intended. morning tea put on by the team to  Through regular meetings with Jemma, welcome her, to meeting Ella the key staff and the team, Ella is keeping clinic manager and being paired up herself informed and is able to offer with her induction-buddy, everything she needed to know to start was support as and when it is needed. covered well and made her feel  Ella is pleased to see the relationships really welcome. that have been formed and how quickly  Jemma has regular meetings with Jemma was able to become a the clinic manager and working productive part of the team. alongside her buddy for the first two weeks made slipping into the new routines a breeze. The End!