NSCI 5712 Veterinary Clinical Practice Staff Induction 2024 PDF

Staff Induction NSCI 5712 Introduction to Veterinary Clinical Practice What is a Staff Induction? The process of introducing the new employee to the organisation/business, their team, their job and what their employer expects of them. Aim: to help employee feel supported & valued Business Owner Busi...

Staff Induction NSCI 5712 Introduction to Veterinary Clinical Practice What is a Staff Induction? The process of introducing the new employee to the organisation/business, their team, their job and what their employer expects of them. Aim: to help employee feel supported & valued Business Owner Business Manager/Regional Manager Clinic Manager Who is responsible for staff induction? Supervisor Head Veterinary Nurse Senior Veterinary Nurse Variety of Staff Members The New Starter All should want to help new staff to fit in and feel like they belong. It is important to discuss the role of the new employee with existing staff Existing staff Who is the new person? What is their role? What can the existing staff do to help the induction process? What can the existing staff do to help the induction process & why? Existing staff When should staff induction happen?  Best over a period of time, as often there is a lot of information. Bombarding a new employee with too much to learn can be overwhelming, confusing and time consuming. Employer Employee Pre-arrival set-up Prepare yourself – notebook etc. Day 1 program Day 1 Week 1 program Week 1 First month programme First month First 3 months programme First 3 months Follow-up Follow-up One-on-one discussions How should staff induction be delivered? Documentation, handouts & handbooks Group presentations Paper or online training modules Tour of premises Mentorship programme, on-the-job-training Intranet Specific to the business/organisation What does a good Induction Programme look like? Covers business/organisation, job, employee rights, responsibilities and benefits Helps the employee feel welcome, settle in quickly and feel like part of the team Organised, structured and helpful Happens over time and is followed up by further support A poorly executed induction plan can increase voluntary turnover of employees, confuse and waste time/money What MUST a Staff Induction include? ✓ A full Health and Safety Briefing.  Provision of Safety Tools & Personal Protective Equipment (PPE). E.g. Training on how to use them safely.  Evacuation plan, Workplace Hazards  Sign-off required ✓ Check employee is comfortable in the workspace  Chair height and comfort, workstation ✓ Training provided to enable employee to do the job  Expectations clearly defined  Computer programmes  Clinic equipment – blood machine, x-ray machine, multi-parameter monitor etc. ✓ Clarify start date/time (roster) finish times, breaks and length ✓ In-house policies, procedures and rules employee needs to follow ✓ Complete tax code declaration (IR330) ✓ Personnel file set-up for employee including holiday/leave/wage/time record Refer to >>> Induction » Employment New Zealand Orientation (Clinic) facilities, layout & key personnel Introduction to supervisor/manager What else can Induction include? History of the business, mission statement, values Outline of the job and how it influences the business as a whole Introduction of employee to co-workers Fire wardens First aid officers Key contacts Alarm codes if necessary Computer log on Email Computer passwords Phone/voicemail Reporting processes incase of illness and/or emergency Medical needs discussed, recorded and supervisor informed Staff benefits What else can Induction include? Reward schemes Performance review process Pay review process Disciplinary process Continued Professional Development – expectation and payment of Registered Veterinary Nurses are required to do 40 hours of CPD within a 2-year period to maintain registration status Terms of trial period Conflict-Management Training Administration  Payroll – IRD330, KiwiSaver  Employment contract  Visa status (if applicable)  Licenses – Vets only  Health & Safety Veterinary Specific Information  Veterinary Clinic Hazard Register  New Zealand Veterinary Nurse Association membership  Clinic tour with machinery/equipment induction  Clinic hours with after hours recommendation and process for referring  Controlled drug register - recording & use process  Best Practice information (if Best Practice Clinic)  Important phone number list – afterhours, vet on call, SPCA, animal welfare etc. Prepare everything you need before the first day of the new staff member The Employer Preparation for the Induction  Name tags  Email address  Copy of the roster and how this is distributed  Organisation chart – who does what and their contact details  +/- Business cards  Equipment – computer workstation, office desk and supplies etc.  Uniform  Coffee cup ;-)  Make time to welcome the new team member  Write an induction plan to share with everyone  Find existing staff to fill the role of a mentor Why is staff induction so important?  It starts the employee off with the right information to ensure maximum productivity as quickly as possible.  It fulfils your legal obligation to train new workers to do their jobs safely and what to do in the event of an emergency.  It helps reduce stress and anxiety associated with a new job and improves their morale and feelings about the new job and organisation they have joined. Communication is Key! 01 02 03 Talk with new employee frequently to help guide and answer important questions Team up with buddy in case you can’t be there, so they have someone to help Communicate when reviews are to be performed, regularly review to allow concerns to be addressed