Introduction to Quality Management System and Process Improvement PDF

Introduction to Quality Management System and Process Improvement and Quality Management System in the IT- BPM Industry SMP 5 LESSON 1 PART 1   Define what processes and business processes are  Explain what Quality Management System is Lesson  Explain...

Introduction to Quality Management System and Process Improvement and Quality Management System in the IT- BPM Industry SMP 5 LESSON 1 PART 1   Define what processes and business processes are  Explain what Quality Management System is Lesson  Explain what process improvement is Objectives:  Identify about the common process improvement methodologies  Explain the importance of using process improvement methodologies  Describe globally recognized Quality Management Systems / Standards:  ISO 9001: 2008 Standards and Certification process  COPC Standards and Certification process  CMMI Capability Model and Certification Process  e-SCM Capability Model and Certification Process  The Philippine Quality Award  Terms to remember: Process and Business Process Activity DREAM DESIGN BUILD  A quality management system is a cloud-based Software as a Solution (SaaS) that Quality helps organizations review and document their procedures, processes, and responsibilities that help them achieve predetermined standards. Management A quality management system (QMS) is defined as a formalized system that System documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.  A quality management system (QMS) is a system that documents the policies, business processes, and procedures necessary for an organization to create and deliver its products or services to its customers, and therefore increase customer satisfaction through high product quality.  In short, a QMS helps a company meet its regulatory requirements and customer requirements, and make continuous improvements to its operations.  Quality Management System  What Is the Purpose of a QMS System? Quality  The goal of a QMS system is to provide consistency. Your customers should know what to expect from your Management company, and they should receive the same quality System from every purchase they make from you. If you can provide that assurance, you’ll be able to maintain your existing customers while creating a reputation for quality that will bring more clients your way.  A QMS can also aid in your compliance efforts. The data generated by your system can help you analyze your organization and metrics to determine any areas where compliance issues may arise. Data management can also be particularly useful for internal audits and other tests of your overall data landscape.  What are the Benefits of a QMS? Quality Reducing waste Management Lowering expenses and costs System Improving processes Identifying areas of improvement Facilitating training and engaging staff Establishing standards, goals, and objectives for quality assurance  --enhance benefits if done really right Permits businesses to meet customer expectations and Quality requirements. Complying with quality assurance standards looks great on paper – but in the end, the quality of your business Management operations and solutions helps to build customer confidence in System your business. Increase word of mouth advertising. When a business goes above and beyond to take care of its customers – it helps to create customer loyalty, which is often a major contributing factor with inspiring them to recommend their service to friends and family. Stimulates growth: Obviously, when your quality assurance programs are monitored and enhanced with a QMS, the business can benefit from increased sales, profitability, and experience growth – while others struggle.  Activity Continue:   Process improvement involves the business practice of identifying, analyzing and improving existing business Process processes to optimize performance, meet best practice Improvement standards or simply improve quality and the user experience for customers and end-users.  Process improvement can have several different names such as business process management (BPM), business process improvement (BPI), business process re- engineering, continual improvement process (CIP), to name a few. Regardless of the nomenclature, they all pursue the same goal: to minimize errors, reduce waste, improve productivity and streamline efficiency.   Process Improvement is the proactive task of identifying, analyzing and improving upon existing business processes within an organization for optimization and to meet new quotas or standards of quality. It often involves a systematic approach which follows a specific methodology but there are different approaches to be considered. Some examples are Process benchmarking or lean manufacturing, each of which focuses on different areas of improvement and uses different methods to achieve the best Improvement results. Processes can either be modified or complemented with sub- processes or even eliminated for the ultimate goal of improvement.  Process Improvement is an ongoing practice and should always be followed up with the analysis of tangible areas of improvement. When implemented successfully, the results can be measured in the enhancement of product quality, customer satisfaction, customer loyalty, increased productivity, development of the skills of employees, efficiency and increased profit resulting in higher and faster return on investment (ROI).  Process improvement is a key feature of many BPM Software products. These products serve to automate processes that are added into the software suite. Once the processes are run via the software, process managers and executives can then see where improvements are needed within the process by looking at process completion times etc.  Process Improvement  Kaizen: Kaizen promotes continuous improvement with a strong emphasis on lean and agile practices. Kaizen focuses on improving quality, productivity and efficiency through small shifts in daily work or corporate culture to foster an environment that doesn’t punish errors or mistakes, but instead works to prevent them from happening again. Process 5S: The 5S model is part of the Kaizen and Lean methodologies and it stands for Improvement five main steps: sort, straighten, shine, standardize and sustain. The 5S model helps bring more consistency to process improvement and can standardize Techniques process improvement. PDCA: Also part of the Kaizen methodology, PDCA stands for plan, do, check and act. It helps organizations be more efficient when identifying processes that need improvement. You first identify the problem (plan), create and implement a solution (do), evaluate data for effectiveness (check) then document the final results and implement the plan if it’s successful (act). Six Sigma: Six Sigma is a popular process improvement methodology that pulls workers up through ranks classified using karate belts. You start as a green belt and learn your way up to a black belt. Six Sigma involves two ways to break down process improvement through specific steps. These steps include define, measure, analyze, improve and control (DMAIC) and define, measure, analyze, design and verify (DMADV).  Cause and Effect analysis: Another tool born from Six Sigma is Cause and Effect analysis, which involves using a diagraming method to fix problems the first time by identifying the problem, discovering road blocks and pinpointing why the process isn’t Process working. Improvement SIPOC analysis: As a diagram format that falls under the Six Sigma Techniques methodology, SIPOC analysis happens during the “measure” stage of DMAIC or DMADV. SIPOC helps organizations define and establish a process improvement project as well as identify requirements and necessary elements before starting. Value stream mapping (VSM): VSM helps organizations visually represent customer’s perceptions of a business process, which helps identify the value of a product, process or service to the organization. Similar to other methodologies, it’s highly focused on eliminating waste, redundancy and being as lean as possible.  Total Quality Management (TQM): Focused on cultivating long- term success through customer satisfaction, TQM helps organizations get the entire company on board with continuous Process process improvement. It’s a methodology that empowers workers by fostering a culture where employees aren’t afraid to make Improvement mistakes and are driven towards a shared business goal. Techniques Kanban: Kanban is a tool for process workflow visualization that gets business units, leadership and employees on the same page for process improvement. It’s another methodology that incorporates and encourages lean process improvement. Process mapping: Another workflow visualization that helps companies map out a plan for process improvement is process mapping. It can also be called a process flowchart, process chart, functional flowchart and process model. Ultimately, it’s the process of creating a flow diagram that delivers vital information about a process workflow from start to finish. Common Process Improvement Methodologies Common Process Improvement Methodologies Common Process Improvement Methodologies  Picture and data references: https://www.invensislearning.com/blog/implementing-a-quality- management-system/ https://www.redwoodlogistics.com/what-is-a-quality-management- system/ https://www.processand.com/blog/what-is-business-process References https://asq.org/quality-resources/quality-management-system https://reciprocity.com/resources/what-is-a-quality-management- system-qms/ https://www.cio.com/article/3433946/what-is-process- improvement-a-business-methodology-for-efficiency-and- productivity.html https://appian.com/bpm/what-is-process-improvement-in- organizational-development-.html Thank you