Effective Communication in Engineering MSI2014 (ESE2014)

MSI2014 (ESE2014) Effective Communication in Engineering Prof. Dr. Erol KAYA Dokuz Eylül Üniversitesi Mühendislik Fakültesi Maden Mühendisliği Bölümü Cevher Hazırlama...

MSI2014 (ESE2014) Effective Communication in Engineering Prof. Dr. Erol KAYA Dokuz Eylül Üniversitesi Mühendislik Fakültesi Maden Mühendisliği Bölümü Cevher Hazırlama Anabilimdalı © Kopya edilemez. 19.11.2024 Effective Communication (Socializing) Communication with 1) Yourself 2) Others 19.11.2024 Communication? Telling Understanding Getting along Influence Geting to know Being understood Communication means how much value we give to ourselves. Communication is not just talking. How we listen to? Apparently listening - Body is there, head is elsewhere, Selective listening – Listening to things benefiting you only, Conditional listening – Listening with prejudice, Defensive listening – Blaming, irritating, resentful Trapping listening – Seeking fault/deficiency, forcing. Superficial listening – No details Communication I told him: Doesn't mean he heard. He heard: Doesn't mean he got it right. He understood: Doesn't mean he agreed with you. He agreed: Doesn't mean he believed. He believed: Doesn't mean he applied. He applied: Doesn’t mean he will pursue / 19.11.2024 For effective communication Value Tolerance Emphaty Love Smile Respect Patience Trust No stress/blame Peace Communication Barriers Dictating, commanding, directing Giving advice, teaching morals Threating, warning, Naming bad, mocking Constant praise Questioning, persuading, discussing  Speaking Language (Word) Body Language (Face) Language of Hearth (Eye) Those who share the same feelings can communicate better than those who speak the same language Mevlânâ Effective Communication You are what message you give. You shape the world. Are you aware of this? 19.11.2024 Communication with Words %10 Tone of voice, Stress %30 Body %60 Success is %70 how you stand (or what message you give). 19.11.2024 Communication You walk on the beach (or on the hallway or corridor). Someone walks towards you. You look at each other. Both of you pass without saying anything (not even «Hi»). Is there communication here? He/she should say «hi» first, why me? Surly (vinegary) assistant at ITU. Do cows greet each other? First seconds are very important in communication. Communication Wife: Why didn’t you tell me? Husband: How can I tell you. You react so much, become upset or sorry, Boy cannot tell his problem to his father. Who has the problem? My son does not listen to me. What is the problem? 19.11.2024 Communication Your are the reason: If someone can not tell you his/her idea. If your children (friends, relatives) can not tell you their idea. If someone does not understand you. Result: You lose. Due to your reaction, others just tell what you want to hear. Problem: For personality and maturity, there is no growth. 19.11.2024 Bad things always find me My graduate student, studying Ph.D., having problem with FBE. My graduate student, studying masters degree, having problem with a lab. Carrot? Irritating kid. Parking to a place where your boss parks. Celebration of becoming an Assoc. Prof. Rector or president was invited. 19.11.2024 Communication – FROM Mevlana You are how much the other person understands you. If someone treats you badly, or does evil to you, you are the reason, One can see his/her own faults in others very easily. 19.11.2024 Tibetan philosophy You are trying to cross the road in the green light? A car hits you. Who’s fault? 19.11.2024 Trust in communication Trust is earned. TB vaccination in America. Who broke this disc (worth $10.000) in the lab. Dr. Hogg. How can you earn trust? 19.11.2024 Respect in communication You must respect me. Respect is earned. 19.11.2024 Caring in communication I do not listen to you, if you don’t care about me. I do not work for you, if you don’t care about me. I am not interested in you, if you don’t care about me. Make the other person feel important or valued. 19.11.2024 Communication Say good things to other people. Have good things to say. Do not see just the problems. Some people can not say good things to others. In communication, make the other person feel good/relaxed, not stressed. People walk/move away from those who annoy/upset them. they get closer to those who give pleasant feelings. Give praise and approval. Never make others feel embarrassed. Giving choices Give a choice in relationship. Other person should be able to say «NO» easily. The relationship is good, if it is easy to say NO. If you can not be yourself, that relationship is unhealthy. It takes courage to say NO. NO indicates your border/boundary. YES, not. 19.11.2024